Mental health clinic · Morton Grove, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%80+55.4Reliability 31%70+21.5Experts Score= 77Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 40 marriage counselorsiPosition by Experts Score among all companies we track in this category. · better than 46%
4.8★★★★★25 Google reviews · 10 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
RelationshipStore Counseling & Coaching Center at a glance
Google reviewers rate the Morton Grove clinic 4.8 out of 5 based on 25 reviews, with the owner responding to only four percent of them. Clients frequently cite comfortable facilities, accessible resources, and effective therapeutic counseling that supports personal and relationship growth. Recurring themes include attentive staff, non-judgmental communication, and structured exercises for self-improvement. One low-star review reported an unprofessional message sent by a counselor, which resulted in a formal complaint.
Google rating: 4.8 out of 5 from 25 reviews (96% five-star).
Reviews on this page: 25 Google reviews (16 with written comments).
Owner responses: the business replied to 4% of reviews.
Most recent review: June 24, 2026.
Service: Marriage Counselor serving Morton Grove, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other marriage counselors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyMarriage Counselors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RelationshipStore Counseling & Coaching Center: 80/100 on this factor. Category median: 81.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RelationshipStore Counseling & Coaching Center: 70/100 on this factor. Category median: 75.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RelationshipStore Counseling & Coaching Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
4.8of 5
5 stars2496%
4 stars00%
3 stars00%
2 stars00%
1 star14%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
93%praise
Praise1393%
Complaints17%
Topic share
How often each topic comes up in the written reviews
2topics
Staff & attitude750%
Would recommend750%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great location, soothing and comfortable decor, and very nice staff.”
“I highly recommend her for all your counseling needs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMike4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I attended the open house for the relationship store recently. Great location, soothing and comfortable decor, and very nice staff. I followed my counselor to his new location because I wanted to maintain the positive and productive relationship I have with my counselor. He helps me realize and understand things I cannot (or will not) recognize.
IIreneLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
A valuable resource for those seeking support, growth, and guidance. Their commitment to making relationship and mental health resources more accessible is evident in both their approach and the services they offer.
SSamantha6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
RelationshipStore Counseling has been an absolute delight to work with as a teacher of high school students. From their planned events, many available resources, and amazing therapists (like Tiffany Stack!!), I have not only been able to help students, but learn some things myself that are all extremely meaningful…
MMadi4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I attended one of the girls workshops at RelationshipStore and it was wonderful!! I definitely will be at the next one
KKatie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
I saw Tim for several sessions. However, since ending my sessions with him. I had to make a report because of an unprofessional message that was sent to me. The unprofessional message was a kissy face sent to me.
JJessie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I have nothing but great things to say about RelationshipStore. They go above and beyond for their clients. I highly recommended.
I attended the open house for the relationship store recently. Great location, soothing and comfortable decor, and very nice staff. I followed my counselor to his new location because I wanted to maintain the positive and productive relationship I have with my counselor. He helps me realize and understand things I cannot (or will not) recognize.
T
Tiffany Timberlake1 reviewiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
A valuable resource for those seeking support, growth, and guidance. Their commitment to making relationship and mental health resources more accessible is evident in both their approach and the services they offer.
S
Samantha Janas6 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
RelationshipStore Counseling has been an absolute delight to work with as a teacher of high school students. From their planned events, many available resources, and amazing therapists (like Tiffany Stack!!), I have not only been able to help students, but learn some things myself that are all extremely meaningful and valuable to the human experience. Would give 6/5 stars if I could!
M
Madi Pierski4 reviewsiTotal number of Google reviews Madi has written across all businesses on Google Maps, not just this one.
I saw Tim for several sessions. However, since ending my sessions with him. I had to make a report because of an unprofessional message that was sent to me. The unprofessional message was a kissy face sent to me.
Response from the owner · a year ago
At RelationshipStore, we are committed to providing ethical, professional, and compassionate care. We take all feedback seriously, though due to confidentiality requirements we cannot confirm or discuss individual experiences in this forum. If anyone has concerns, we encourage them to contact our office directly so we can address them in a respectful and appropriate way
J
Jessie3 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
