Massage therapist · Rochester, MN · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#102 of 234 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★522 Google reviews · 15 photos
98%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Relax Wellness Center LLC 4.9 out of 5 stars based on 522 reviews, noting that the owner responds to all feedback. Customers frequently praise the clean environment, friendly staff, and effective relief of muscle tension through services like deep tissue massage, hot stones, and cupping. Many highlight the convenience of walk-in appointments and reasonable pricing for visitors to the area. However, some lower-rated reviews criticize inconsistent communication regarding techniques, interruptions from staff conversations, and confusion over the business location within the Mayo building.
Google rating: 4.9 out of 5 from 522 reviews (98% five-star).
Reviews on this page: 522 Google reviews (464 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Relax Wellness CenterLLCMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Relax Wellness CenterLLC: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Relax Wellness CenterLLC: 94/100 on this factor. Category median: 94.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Relax Wellness CenterLLC: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Relax Wellness CenterLLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Relax Wellness CenterLLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Relax Wellness CenterLLC: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
522 Google reviews we collected
4.9of 5
5 stars51098%
4 stars51%
3 stars20%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 464 written reviews
98%praise
Praise41798%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2749%
Reasonable2647%
Overpriced12%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13933%
Quality & results10124%
Would recommend10124%
Price & value4210%
Speed & response287%
Communication72%
Honesty & trust72%
What customers talk about
We read 464 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is a nice place to visit while you are at Mayo.”
“My husband said Tina did a great job also and feels very relaxed!”
“The massage is terrible and very expensive, and what's worse, they annoy you with high ratings so that it appears strong in search results.”
“I would absolutely come back and highly recommend Jade to anyone looking for an amazing massage!”
“I got a 30 minute chair massage and it was worth every penny!”
“I was in so much pain, I was able to walk right in after a shift at work and be seen right away.”
“Jade was great with communicating and understanding my needs.”
“The owner and the therapists are gentle, genuine, and truly pleasant to interact with.”
People customers mention
Jade52 reviews
Mayo24 reviews
Clinic15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Justina day ago★★★★★
I highly recommend this gem of a massage parlor! The environment is clean and comfortable—you feel at ease the moment you walk in. The owner and the therapists are gentle, genuine, and truly pleasant to interact with. I’ll definitely be coming back!
Stacey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Absolutely wonderful full body massage. She asked if I would like strong or gentle. I chose strong and her hands are like magic.
Kristi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jada was awesome! I'm in town for a week and I discovered this little gem!
Please come visit this lil' slice of heaven. You won't regret it.
I'm also a massage therapist and I will be back.
Great price
Ethan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Staying in town for a week and the hotel bed caught up with me. I was able to walk in and the 30 min table massage was excellent and got me feeling refreshed from a terribly uncomfortable hotel bed. Great price and friendly masseuse. Will visit again if my stay is extended!
Great price
EmilyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
1st off I went to Relax wellness due to a review that said this place was a hidden gem.. and I agree!!! Jade was fabulous!! My husband and I did a couple massage and we went out feeling super relaxed! I am a massage therapist myself and absolutely love a deep pressure. Jade did just that. She worked on all my…
Great price
Lamar7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jade and her team did a phenomenal job! Very relaxing. Good amount of pressure. Hot stones were a great add. It definitely relieved the tension in my back. This is a nice place to visit while you are at Mayo.
I highly recommend this gem of a massage parlor! The environment is clean and comfortable—you feel at ease the moment you walk in. The owner and the therapists are gentle, genuine, and truly pleasant to interact with. I’ll definitely be coming back!
Response from the owner · 17 hours ago
Dear Justin
Thank you very much for your truly amazing feedback, I appreciate it, your support means a lot to us small business! We will continue our work and do best we can😃🙏❤️
Scott Paulson2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Jada was awesome! I'm in town for a week and I discovered this little gem!
Please come visit this lil' slice of heaven. You won't regret it.
I'm also a massage therapist and I will be back.
Price assessment: Great price
Response from the owner · 2 days ago
Dear Kristi
Thank you very much for you give me an opportunity to take care of you, thanks your big support too, love you😁❤️😃🙏
Theodore Whiting6 reviewsiTotal number of Google reviews Theodore has written across all businesses on Google Maps, not just this one.
Staying in town for a week and the hotel bed caught up with me. I was able to walk in and the 30 min table massage was excellent and got me feeling refreshed from a terribly uncomfortable hotel bed. Great price and friendly masseuse. Will visit again if my stay is extended!
Price assessment: Great price
Response from the owner · a week ago
Dear Ethan
Thank you very much for the nice words and big support, see you future 😁🙏
Emily WittLocal Guide · 13 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
1st off I went to Relax wellness due to a review that said this place was a hidden gem.. and I agree!!! Jade was fabulous!! My husband and I did a couple massage and we went out feeling super relaxed! I am a massage therapist myself and absolutely love a deep pressure. Jade did just that. She worked on all my issues with my tissues! She used hot stones after abit and they really helped relax me even more. We decided to do a cupping treatment on my back. It was a much needed thing and I'm happy we used them as well.. I highly recommend Jade. My husband said Tina did a great job also and feels very relaxed! We will be back ladies.. Thank you so much for the massages! I went and recommended you to people after also.. I pray you get many more customers.. 😘❤️ from your fellow massage therapist!
Price assessment: Great price
Response from the owner · a week ago
Thank you , I appreciate the very kind words. We always try to please the customers
Dear Emily , thanks your big support, love you guys😆🙏❤️
Lamar Anderson7 reviewsiTotal number of Google reviews Lamar has written across all businesses on Google Maps, not just this one.
Jade and her team did a phenomenal job! Very relaxing. Good amount of pressure. Hot stones were a great add. It definitely relieved the tension in my back. This is a nice place to visit while you are at Mayo.
Price assessment: Reasonable price
Response from the owner · a week ago
Dear Lamar
Thank you very much for your big support, your 5 star review is a more big reward you give to me!!!!! Love your feedback my dear, god bless you 😆❤️🙏
Erin Schmidt2 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
This place seemed to be a hidden gem for my mom and I. I’ve been waking up with lots of neck pain and upper back pain, I got a table massage and it was perfect. After just the thirty minutes my neck pain was relieved. With such lovely service and kindness from the staff I will definitely be returning.
Price assessment: Great price
Response from the owner · 3 weeks ago
Dear Erin
Thank you very for your family support, thanks your nice review too, you guys so kindly and patient love you both😁♥️🙏
Redena Schmidt5 reviewsiTotal number of Google reviews Redena has written across all businesses on Google Maps, not just this one.
My daughter and I both had the 30 minute massage and it was simply wonderful!! They were so friendly, kind and professional. We feel so much better and look forward to our next visit. I highly recommend!
Price assessment: Great price
Response from the owner · 3 weeks ago
Dear Redena
You both nice and friendly to us, I appreciate your big support, see your family again😁🙏♥️
