Reliable Home Appliance Repair

Appliance repair service · Lynchburg, VA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%85+20.6Value 14%98+13.9Replies to reviews 7%42+3Craft & service penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 15 TV repair servicesPosition by Experts Score among all companies we track in this category. · better than 71%
4.8 ★★★★★ 55 Google reviews
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Aug 2026latest review

Reliable Home Appliance Repair at a glance

Google reviewers for Reliable Home Appliance Repair in Lynchburg, VA, cite a 4.8 rating from 55 reviews. Customers frequently praise the service for punctual arrivals, reasonable pricing, and clear communication regarding appliance diagnoses for washers, dryers, and refrigerators. The owner often resolves issues over the phone or provides honest advice on repair costs. However, low-star excerpts highlight a recurring criticism of missed appointments and a lack of follow-up communication after service calls.

  • Google rating: 4.8 out of 5 from 55 reviews (89% five-star).
  • Reviews on this page: 55 Google reviews (45 with written comments).
  • Owner responses: the business replied to 2% of reviews.
  • Most recent review: August 25, 2026.
  • Service: TV Repair Service serving Lynchburg, Virginia.

Data from Google, last updated October 26, 2026.

Score profile vs other TV repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction86Reliability85Craft & service99Value98Momentum100Replies to reviews42Satisfaction: 86 (median 83)Reliability: 85 (median 74)Craft & service: 99 (median 93)Value: 98 (median 86)Momentum: 100 (median 100)Replies to reviews: 42 (median 80)
This companyTV Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Home Appliance Repair: 86/100 on this factor. Category median: 83.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Home Appliance Repair: 85/100 on this factor. Category median: 74.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Home Appliance Repair: 99/100 on this factor. Category median: 93.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Home Appliance Repair: 98/100 on this factor. Category median: 86.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Home Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Home Appliance Repair: 42/100 on this factor. Category median: 80.C
42

Bar = this company · dark tick = category median.

Star ratings

55 Google reviews we collected

  • 5 stars4989%
  • 4 stars47%
  • 3 stars00%
  • 2 stars12%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 45 written reviews

  • Praise9598%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Speed & response2829%
  • Staff & attitude1920%
  • Honesty & trust1313%
  • Price & value1212%
  • Would recommend1212%
  • Quality & results1010%
  • Communication33%

What customers talk about

We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Brendan knew everything about my Maytag Washer and diagnosed the problem right away!”
    “No call No show.”
  • “I would trust this guy with any appliance repair just because of his kindness and honesty with me”
  • “Brendan helped me diagnose my washing machine over the phone and was honest enough to let me know I was better off replacing my washing machine, due t…”
  • “Great service, reasonable price, he really knew about the appliances”
  • “If you are looking for a reliable and trustworthy appliance repairman, we highly recommend Reliable Home Appliance Repair!”
  • “Reliable Home Appliances provided excellent service for a number of appliance repairs in our home, including dishwasher and today our dryer.”
  • “body called me to tell me and then I found his number called him and explained the situation to him and he said that it definitely wasn’t him but the…”

People customers mention

  • Brendan 6 reviews
  • Rooney 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Reliable Home Appliance Repair for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Yesterday May 13, 2026, We are very happy with our dry working with out the noise. The price was reasonable. We paid $165.00. If any one need appliance's repair Brendan is the one.

Paid $150–200Reasonable priceDryer repair

Customer reviews

4.8 ★★★★★ 55 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ryker WattsLocal Guide · 35 reviewsTotal number of Google reviews Ryker has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Found him by accident. To make a long story short, my washing machine in my apartment has somehow kicked the bucket and was supposedly sending a repair person from another company with an oddly similar name who was supposed to call me when they were on the way so I could be there. Nobody called me to tell me and then I found his number called him and explained the situation to him and he said that it definitely wasn’t him but the other company that has the close name to his. He tried his best to help me over the phone on what to do, but to no avail. He easily could have just told me no it wasn’t him and left me high and dry, he didn’t. So because of how he showed me the most respect and tried to help me over the phone is the reason why he’s getting a 5 star review. I would trust this guy with any appliance repair just because of his kindness and honesty with me

Olivia Murphey7 reviewsTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing he is a wizard!! He helped with clear and patient instructions, and has a great personality! My washing machine is working great now :)

  • Price assessment: Reasonable price
  • Services: Washing machine repair
Judy Neuman3 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Yesterday May 13, 2026, We are very happy with our dry working with out the noise. The price was reasonable. We paid $165.00. If any one need appliance's repair Brendan is the one.

  • Price assessment: Reasonable price
  • Price: $150–200
  • Services: Dryer repair
Dan KelleyLocal Guide · 31 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brendan and I talked on the phone and worked out the problem with our dryer saving me a service call .. he is very knowledgeable and pleasant to talk with .. he will definitely be my first call for anything in the future ..

Curtis Race3 reviewsTotal number of Google reviews Curtis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He was very helpful he talked me through my fridge . If I lived closer I would have him work on my stuff

Kathy LittonLocal Guide · 406 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, reasonable price, he really knew about the appliances

Kimberly Matthews9 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brendan knew everything about my Maytag Washer and diagnosed the problem right away! I highly recommend Reliable Home Appliance Repair!

Kris Dooley3 reviewsTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very reliable! Super nice guy! Was able to fix my fridge and saved me from buying a new one. Would definitely recommend!!!

Linda Schronce8 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brendan helped me diagnose my washing machine over the phone and was honest enough to let me know I was better off replacing my washing machine, due to cost of repairs. He stayed on the phone with me for nearly an hour to sort my machine out! Will definitely be calling him for any future repairs!

Desiree Gregory6 reviewsTotal number of Google reviews Desiree has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I actually didn't hire Mr.Rooney (yet!!) but his help and expert opinion on a DIY rescue for my dryer was beyond helpful. He was able to confirm my problem with my dryer, help me locate the parts to purchase, and even told me the steps on how to complete the job. I lost my dad just December last year and he was always my go to on things like this and I'm so glad I found Mr. Rooney to help me. Best believe he will be getting my business. I also have an LG fridge with a compressor issue that he said he can do. He was able to tell me about how much he would charge and I find it very reasonable.

Reliable Home Appliance Repair on Google Maps →

Business details