Analyzing 7,328,4747.3M ReviewsFor 20,75220.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%85+20.6Value 14%98+13.9Replies to reviews 7%42+3Craft & service penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Reliable Home Appliance Repair

Lynchburg, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 15 TV repair services · 4.8★ from 55 Google reviews

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Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Home Appliance Repair is better than 86% of TV repair services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Home Appliance Repair is better than 85% of TV repair services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Home Appliance Repair is better than 99% of TV repair services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Home Appliance Repair is better than 98% of TV repair services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Home Appliance Repair is better than 100% of TV repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Home Appliance Repair is better than 42% of TV repair services.C
42

Reviews for your job

Customers hired Reliable Home Appliance Repair for 6 kinds of job.

Reliable Home Appliance Repair for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 5 Google reviews tagged “Washer/dryer repair”

Jerry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Showed up as promised and in a timely manner. Did a fantastic job! Repaired our dryer and dishwasher within an hour and charged reasonably. I definitely recommend!

Dishwasher repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Came and repaired my dryer. Arrived on time. Had part for it with him and everything worked great. Will definitely use him again and have recommend him to several folks.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
SarahLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Rooney is exceptional ! He is extremely thorough with his work and efficient. He has a natural talent for understanding machines and the their repair needs. His pricing is more than fair and he treats his customers as individuals and not as another number. He is reliable and takes the care and time to get to…

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Cotrina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr. Brandon was very very professional. He definitely know what he is working on. He was very attentive to getting my dryer working ASAP. He also didn’t mind having to come and complete the job in the snow even if he had to walk. That’s dedication I would recommend him to any of my friends and family. Thank you again Mr. Brandon.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quickly was able to fix my 20 year old washer after another company tried to fix it and almost burnt my house down! A few months later my 20 year old dryer needed a repair. Got the job done quick. The part he installed failed a week and a half later. He came back and fixed it up free of charge. Great service.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Washer/dryer repair5—
Dishwasher repair4$131–$347
Refrigerator repair3—
Refrigerator/freezer repair3$146–$473
Washing machine repair2$126–$415
Dryer repair2$153–$354

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