iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%11+0.8Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 64 spasiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★393 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Renew Head Spa 4.9 out of 5 based on 393 reviews, with the owner not responding to any feedback. Customers frequently describe the facility as clean and relaxing, highlighting thorough scalp treatments, friendly staff, and complimentary amenities like tea and chocolate. While many praise the effective hair cleaning and massage services, some lower-rated comments note that additional add-on services, such as blowouts, can feel rushed or lack sufficient attention to detail compared to the core head spa experience.
Google rating: 4.9 out of 5 from 393 reviews (96% five-star).
Reviews on this page: 393 Google reviews (362 with written comments, 32 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 3, 2026.
Service: Spa serving Philadelphia, Pennsylvania.
Data from Google, last updated November 1, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Renew Head SpaSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renew Head Spa: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renew Head Spa: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renew Head Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renew Head Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renew Head Spa: 11/100 on this factor. Category median: 62.F
11
Bar = this company · dark tick = category median.
Star ratings
393 Google reviews we collected
4.9of 5
5 stars37896%
4 stars123%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 362 written reviews
100%praise
Praise382100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price7748%
Reasonable7949%
Overpriced00%
Not sure53%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12031%
Quality & results11330%
Would recommend10527%
Price & value215%
Speed & response92%
Communication82%
Honesty & trust62%
What customers talk about
We read 362 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only was it so relaxing but the workers are so friendly!”
“Everyone at Renew Head Spa was so friendly and Intan did an absolute amazing job.”
“Highly recommend if you’re debating trying out Renew, do it!”
“I booked on classpass since I had extra credits that were gonna expire and I thought it was soooo worth it!”
“I appreciate being accommodated same-day for the Head to Toe appointment.”
“Ester was attentive and kind, and she took time to make sure I was comfortable and to explain everything to me.”
“she clearly cares so much about her work and I could feel the sincerity and genuine warmth in every minute of my massage(s).”
People customers mention
Nur28 reviews
Betty17 reviews
Philly13 reviews
Intan11 reviews
Vera11 reviews
Jessica11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Renew Head Spa for 5 kinds of job. Pick one to see what they paid and said.
SSandyLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Holy crap, what have I been doing with my life the past two years that I walked passed this place but never knew this was a head massage place!? I felt like a million bucks after and WOW my hair turned out gorgeous after the massage. Thank you!
Great priceMassage therapyMassage
TTalia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
This was my first Headspa experience and I had a WONDERFUL time! The service was well beyond my expectations. I was so relaxed, my hair is the cleanest it’s ever felt, and I will absolutely be a repeat customer :)
Highly recommend if you’re debating trying out Renew, do it!
GGabrielleLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cannot say enough good things. Not only was it so relaxing but the workers are so friendly!
IIsabella3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was absolutely wonderful! Lonny was my therapist and it was perfect. My mom and I came for a head to toe treatment while she was in town and it was the best relaxing day we could have had. Definitely recommend!
Great priceSpa packagesMassage therapy
Eelysia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Renew head spa was amazing! I had Nur and she did such a good job. My scalp was so clean after, and left feeling relaxed. Will be back again!🩷
Spa packages
KKyle3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
10/10!!! I will be back for this amazing experience. All staff were very friendly and helpful!
Holy crap, what have I been doing with my life the past two years that I walked passed this place but never knew this was a head massage place!? I felt like a million bucks after and WOW my hair turned out gorgeous after the massage. Thank you!
Price assessment: Great price
Services: Massage therapy, Massage
T
Talia Amoyal5 reviewsiTotal number of Google reviews Talia has written across all businesses on Google Maps, not just this one.
This was my first Headspa experience and I had a WONDERFUL time! The service was well beyond my expectations. I was so relaxed, my hair is the cleanest it’s ever felt, and I will absolutely be a repeat customer :)
Highly recommend if you’re debating trying out Renew, do it!
G
Gabrielle CLocal Guide · 20 reviewsiTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
It was absolutely wonderful! Lonny was my therapist and it was perfect. My mom and I came for a head to toe treatment while she was in town and it was the best relaxing day we could have had. Definitely recommend!
Price assessment: Great price
Services: Spa packages, Massage therapy
M
Maddie Haughwout2 reviewsiTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
This is becoming my yearly birthday present to myself, and it’s the best way to treat yourself!! The facility is very nice, well kept, and I felt like I had good privacy during my session. All staff members are so sweet and kind. I got the Head to Toe massage and head spa experience, and was taken care of by Intan. She is the most attentive and skilled massage therapist I’ve had the pleasure of being worked on by. Each area of your body receives care and you can specify which areas need extra love, or if you have spots that should be avoided. The head spa is the most soothing part to me, Intan is fantastic at gently stimulating the scalp and cleansing your hair. The experience is finished by looking closely at your clean scalp, a blowdry, and complimentary tea and a sweet. I’m so happy with my experience and can’t wait to continue this birthday treat for myself in the years to come. Thank you Intan and Renew Team!💜
Price assessment: Reasonable price
Services: Massage
E
elysia marie1 reviewiTotal number of Google reviews elysia has written across all businesses on Google Maps, not just this one.
I have come to renew head spa 3 times now - twice for a head spa with Ratna and today for a full body massage with Vera. Each time has been spectacular! I’ve never had a better massage than each time at Renew. At the end of the treatment they give you chocolates and tea. It’s the perfect sweet treat to end your session. 5/5 stars
Price assessment: Great price
Services: Massage therapy, Massage
A
Ashley LeperaLocal Guide · 62 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.