iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%61+4.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#184 of 294 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★1,056 Google reviews · 24 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the skilled therapists, relaxing atmosphere, and professional front desk staff, noting that services like deep tissue and prenatal massages effectively relieve tension. Recurring themes include easy booking, available parking, and clear communication during appointments. However, some reviewers criticize specific specialized treatments for lacking expertise and note that the actual massage time is often shorter than the billed duration. Additionally, dissatisfaction arises from rigid cancellation policies and instances of poor phone communication.
Google rating: 4.9 out of 5 from 1,056 reviews (95% five-star).
Reviews on this page: 1,056 Google reviews (780 with written comments, 1 with photos).
Owner responses: the business replied to 66% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Renew Massage Studio, LLCMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renew Massage Studio, LLC: 91/100 on this factor. Category median: 94.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renew Massage Studio, LLC: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renew Massage Studio, LLC: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renew Massage Studio, LLC: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renew Massage Studio, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renew Massage Studio, LLC: 61/100 on this factor. Category median: 75.B
61
Bar = this company · dark tick = category median.
Star ratings
1,056 Google reviews we collected
4.9of 5
5 stars1,00295%
4 stars303%
3 stars71%
2 stars61%
1 star111%
Praise vs complaints
Phrases our text analysis found in 780 written reviews
96%praise
Praise67896%
Complaints254%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2024%
Reasonable6174%
Overpriced11%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21631%
Would recommend19327%
Quality & results15322%
Communication477%
Speed & response467%
Price & value325%
Honesty & trust162%
What customers talk about
We read 780 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very skillful massages, friendly and helpful staff, nice facility.”
“Called this place to book a massage and they hung up on me.”
“10/10 experience at the Denver location by Bonnie Brae.”
“But if you are considering going to this studio for the first time, stay away.”
“I had such a wonderful experience with my prenatal massage!”
“I did a tone of lymphatic drainage overseas and in the US and that one was by far the worst I have ever had.”
“She really listened to what I needed and helped relieve so much of the tension and discomfort that comes with pregnancy.”
“I appreciated the calm atmosphere of the establishment and how fast they got me settled in.”
“…I couldn’t handle firm pressure, but Jenny will go over tight areas so slowly and with such care that it is actually tolerable and even enjoyable.…”
“The prices are very reasonable, and I was able to schedule an appointment the morning of!”
“It was not worth the money what’s so ever.”
“It’s easy to book and honestly every masseuse is great, but if you have the chance, book with Opal!”
“I am left lying in bed unable to sleep due to the physical pain, plus the added psychological pain of realising I just wasted $110.”
People customers mention
Aleeta18 reviews
Opal16 reviews
Jason14 reviews
Kayla11 reviews
Jenny9 reviews
Maria9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Renew Massage Studio, LLC for 1 kind of job. Pick one to see what they paid and said.
CarynLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
My only complaint is that I could not stay in the room and nap for several hours after that wonderfully relaxing massage. Really enjoyed the experience.
Craig6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I've been to Renew twice, both excellent experiences. Very skillful massages, friendly and helpful staff, nice facility. I recommend them highly.
Reasonable price
Gary11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
So my wife got me a gift card for my birthday in 2025 and I finally got around to using it in September of 2026.😬 I looked online to choose a masseuse. There were so many options of wonderful people but going off straight-up vibes via a thumbnail picture I picked Indigo because my favorite colour is blue and their…
BriannaLocal Guide · 415 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Absolutely rejuvenating massage. Definitely recommend this place. Very relaxing, experienced massage therapist. Will be returning.
Great priceService not listed
Mary4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Aleeta gave a great deep tissue massage! Renew is professionally and efficiently run. I highly recommend it!
Service not listed
Amy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had such a wonderful experience with my prenatal massage! Jenny was incredibly kind, professional, and attentive to making sure I was comfortable throughout the entire appointment. She really listened to what I needed and helped relieve so much of the tension and discomfort that comes with pregnancy. I left…
My only complaint is that I could not stay in the room and nap for several hours after that wonderfully relaxing massage. Really enjoyed the experience.
Response from the owner · 5 days ago
Thank you so much for your kind words, Caryn. We really appreciate you taking the time out to share your experience with us.
Cheers,
Renew Massage Studio, LLC
Craig Jordan6 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
So my wife got me a gift card for my birthday in 2025 and I finally got around to using it in September of 2026.😬 I looked online to choose a masseuse. There were so many options of wonderful people but going off straight-up vibes via a thumbnail picture I picked Indigo because my favorite colour is blue and their hair was blue in the picture. Long story short, I just booked my 4th appointment with Indigo and my calves, hips and shoulders could not be more appreciative. 10/10 experience at the Denver location by Bonnie Brae. Highly recommend !
Response from the owner · Edited a day ago
Hi, Gary. Your feedback is highly appreciated. Your Licensed Massage Therapist thanks you for the review!
Brianna MartinLocal Guide · 415 reviewsiTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
I had such a wonderful experience with my prenatal massage! Jenny was incredibly kind, professional, and attentive to making sure I was comfortable throughout the entire appointment. She really listened to what I needed and helped relieve so much of the tension and discomfort that comes with pregnancy. I left feeling relaxed, refreshed, and so much better. I highly recommend her to any expecting mom looking for a relaxing and comfortable prenatal massage!
Payment method: Debit card
Response from the owner · a month ago
Thank you so much for your kind words, Amy. We really appreciate you taking the time out to share your experience with us.
Cheers,
Renew Massage Studio, LLC
Mary Ann Mulligan8 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
