Renewal by Andersen of Central North Carolina - Garner
Window installation service · Clayton, NC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%67+16.2Value 14%64+9.1Replies to reviews 7%81+5.7Craft & service penalty52−4.8Momentum penalty99−0.1Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 35 dog door installation servicesiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★970 Google reviews · 23 photos
93%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Renewal by Andersen of Central North Carolina - Garner at a glance
Customers frequently praise the installation crews for their punctuality, efficiency, and thorough cleanup during window and door replacements. Positive reviews highlight professional communication and low-pressure sales interactions, though some note high pricing compared to competitors. Criticisms include long wait times between contract signing and installation, difficulty resolving warranty issues, and persistent marketing outreach that customers find intrusive despite requests to stop.
Google rating: 4.8 out of 5 from 970 reviews (93% five-star).
Reviews on this page: 970 Google reviews (837 with written comments, 70 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 21, 2026.
Service: Dog Door Installation Service serving Clayton, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other dog door installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyDog Door Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renewal by Andersen of Central North Carolina - Garner: 77/100 on this factor. Category median: 92.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renewal by Andersen of Central North Carolina - Garner: 67/100 on this factor. Category median: 90.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renewal by Andersen of Central North Carolina - Garner: 52/100 on this factor. Category median: 92.C
52
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renewal by Andersen of Central North Carolina - Garner: 64/100 on this factor. Category median: 100.B
64
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renewal by Andersen of Central North Carolina - Garner: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renewal by Andersen of Central North Carolina - Garner: 81/100 on this factor. Category median: 86.A
81
Bar = this company · dark tick = category median.
Star ratings
970 Google reviews we collected
4.8of 5
5 stars89993%
4 stars71%
3 stars51%
2 stars111%
1 star485%
Praise vs complaints
Phrases our text analysis found in 837 written reviews
95%praise
Praise1,25395%
Complaints655%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
85%fair
Great price1312%
Reasonable7265%
Overpriced1514%
Not sure109%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude42432%
Quality & results31224%
Speed & response19415%
Communication14711%
Would recommend14111%
Price & value715%
Honesty & trust292%
What customers talk about
We read 837 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fernando and his crew were professional, fast and courteous”
“This kind of invasive marketing is not just unprofessional—it’s un-American.”
“They worked efficiently and quickly and did a fantastic job.”
“This organization is without doubt the worst that I have ever dealt with.”
“Diego and his crew arrived early and started work right away.”
“Generally unresponsive.”
“From sales to installation, communication has been good, informative, and low pressure.”
“I was forwarded to Raleigh’s office in which I left a voicemail and have called since I’ve been ignored.”
“Would highly recommend this product and crew to anybody looking to have windows replaced”
“If you’re wanting a company you can trust, I wouldn’t recommend them given they won’t even own up to a blind or call you back.”
“…ce with communication throughout the entire process from the initial free consultation throughout the entire process to completion.…”
“They're way overpriced, have horrible customer service, left my home a mess.”
“He explained everything thoroughly, and was such a nice trustworthy gentleman.”
“For those projects, Greensky asked for my permission at time of payment, and that gave me leverage in case the contractor was being dishonest.”
People customers mention
Anderson107 reviews
Quiroz28 reviews
Fernando19 reviews
Diego16 reviews
Bunten16 reviews
Cruz13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Renewal by Andersen of Central North Carolina - Garner for 8 kinds of job. Pick one to see what they paid and said.
Kathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Diego and his crew arrived early and started work right away. They worked with us as we have pets that needed to be considered in the installation of the new windows and sliding door. They worked efficiently and quickly and did a fantastic job. We would definitely recommend them to anyone!!!
Reasonable priceSliding glass door installation & replacement
Alicia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Absolutely …. Positively… OUTSTANDING WORK!
My house looks and feels so much better. Quick service, polite, respectful and informative. Diego and his crew are amazing! Thank you for this experience 💛
Reasonable priceGeneral window replacementVinyl window installation & replacementGeneral door installation
RussellLocal Guide · 101 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Whole experience has been positive. From sales to installation, communication has been good, informative, and low pressure.
Reasonable priceGeneral window replacement
Vartan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fernando. Fernando and his crew did an excellent job. Great workmanship and very efficient. Highly recommend their services.
GrahamLocal Guide · 83 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
I’ve done everything I can to communicate to this business that I will not be spending money with them. They consistently spam my snail mail, my email and my phone no matter what I do. I’ve emailed their corporate office. I have marked their junk mail as returned to sender. I’ve called the customer support line.…
barzie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The product is great and the install crew was dynamic !! Diego is awesome. I admit to having several estimates done and they all came in at half the price. I know we are not comparing apples to apples . But the price was double no matter what. I feel they charge to much a premium for the product !!! And…
OverpricedGeneral window replacementGeneral door installation
Diego and his crew arrived early and started work right away. They worked with us as we have pets that needed to be considered in the installation of the new windows and sliding door. They worked efficiently and quickly and did a fantastic job. We would definitely recommend them to anyone!!!
Price assessment: Reasonable price
Services: Sliding glass door installation & replacement
Response from the owner · 3 days ago
Thank you for the 5-star review, Kathy! We’re thrilled that you’re happy with both the product quality and the installation experience.
Alicia Owens2 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Absolutely …. Positively… OUTSTANDING WORK!
My house looks and feels so much better. Quick service, polite, respectful and informative. Diego and his crew are amazing! Thank you for this experience 💛
Price assessment: Reasonable price
Services: General window replacement, Vinyl window installation & replacement, General door installation, Window installation, General door repair
Response from the owner · 5 days ago
Thank you, Alicia! We appreciate earning your five-star review, and we know Diego and the crew will enjoy seeing this as well! We're here for you if you need anything else.
Russell KoontsLocal Guide · 101 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
Whole experience has been positive. From sales to installation, communication has been good, informative, and low pressure.
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · a week ago
Thanks for your review, Russell! We're glad to hear that your experience was so positive. If you have questions or if you need anything at all, give us a call.
Nykeeta Gesse5 reviewsiTotal number of Google reviews Nykeeta has written across all businesses on Google Maps, not just this one.
Fernando and his crew were professional, fast and courteous
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · a week ago
Thanks for your review, Tim! We're glad to hear that your experience was so positive. If you have questions or if you need anything at all, give us a call.
Vartan Davidian3 reviewsiTotal number of Google reviews Vartan has written across all businesses on Google Maps, not just this one.
Fernando. Fernando and his crew did an excellent job. Great workmanship and very efficient. Highly recommend their services.
Response from the owner · 2 weeks ago
Thanks so much for the recommendation, Vartan! We always appreciate hearing from homeowners after the project is complete. Thank you for trusting our team with the job!
Graham HowellLocal Guide · 83 reviewsiTotal number of Google reviews Graham has written across all businesses on Google Maps, not just this one.
I’ve done everything I can to communicate to this business that I will not be spending money with them. They consistently spam my snail mail, my email and my phone no matter what I do. I’ve emailed their corporate office. I have marked their junk mail as returned to sender. I’ve called the customer support line. Nothing works. I will never be giving this company a penny….. I hope their company fails
Response from the owner · 2 weeks ago
Graham, thank you for reaching out. Please send us your contact information to [email protected] so we can remove you from our email list.
Jessica Anderson8 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
The product is great and the install crew was dynamic !! Diego is awesome. I admit to having several estimates done and they all came in at half the price. I know we are not comparing apples to apples . But the price was double no matter what. I feel they charge to much a premium for the product !!! And comparing there product is by far a greater one is very true. It needs to be competitive more 🙏
Price assessment: Overpriced
Services: General window replacement, General door installation
Response from the owner · 3 weeks ago
Thank you for taking the time to leave a review and share your honest feedback, Barzie. Please don't hesitate to reach out to us should you have any questions or concerns.
DavidLocal Guide · 65 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Diego and his crew were here on time. We uad 15 windows and a door replacement. They worked as a well oiled machine, from off loading and organizing the days work, to each person knew where to go and what was their tasked. Every worker was polite and professional. You could not ask for a crew as good as these were. I have a rental property that needs windows and i will ask specifically for Diego and his crew.
Price assessment: Overpriced
Services: General window replacement
Response from the owner · 3 weeks ago
Thanks for your review! We are happy to hear you had a great experience with Diego and his crew. If you ever need anything or have any questions, please let us know. Thank you again!
