Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Renewal By Andersen of Western New York logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Renewal By Andersen of Western New York

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 2,449 Google reviews

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Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renewal By Andersen of Western New York is better than 86% of window replacement services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renewal By Andersen of Western New York is better than 80% of window replacement services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renewal By Andersen of Western New York is better than 90% of window replacement services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renewal By Andersen of Western New York is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renewal By Andersen of Western New York is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renewal By Andersen of Western New York is better than 57% of window replacement services.C
57

Reviews for your job

Customers hired Renewal By Andersen of Western New York for 8 kinds of job.

Renewal By Andersen of Western New York for custom windows

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Custom windows”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 8 Google reviews tagged “Custom windows”

Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Val is great! She wasn't just in it for the sale. She helped us make the wisest financial decision for us and worked hard to get us the.best price for what we needed. She made sure to check with us that we were comfortable with what our payments would be and went over everything very thoroughly. We got windows 2…

Great pricePre-made windowsGeneral window replacementWindow installation
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience! The installation team worked quickly and did a great job. The windows are top-notch and a huge upgrade to our home.

Reasonable priceGeneral window replacementCustom windows
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Michael Bow provided professional, no-pressure design guidance, working collaboratively with me to refine and enhance the vision for my home.

Reasonable priceCustom windows
KentonLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

The installers used silicone (which is not paintable) knowing that the wood trim was due to be painted this year. In addition to that, there are numerous areas where the surface was not prepped properly, preventing the silicone from adhering.. more photos to come..

OverpricedPre-made windowsWindow installationCustom windows
Cindie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My house is very old. Renewal by Andersen came in and did a fantastic job. The windows look great. They treated my home like their own and left the area cleaner than they found it. I highly recommend them!

Reasonable priceCustom windows
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Michael Privitera went above and beyond to help with our project.

Great priceCustom windows
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

General door installationWindow installationCustom windows
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable pricePre-made windowsGeneral window replacementCustom windows

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Window installation516—
General door installation134—
General window replacement122—
Pre-made windows47—
Sliding glass door installation & replacement46—
Window repair36—
Double pane window installation & replacement32—
Glass installation17—

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