Window installation service · Rochester, NY · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★2,449 Google reviews · 24 photos
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Renewal By Andersen of Western New York at a glance
Customers frequently praise the punctuality, professionalism, and thorough cleanup of installation crews, along with the helpfulness of sales representatives who explain pricing options without pressure. Recurring themes highlight the quality of windows and doors, as well as improved home comfort and energy efficiency. A common criticism involves aggressive marketing tactics, including unsolicited mail and spam, alongside isolated complaints about post-installation service responsiveness and specific installation errors like improper material application.
Google rating: 4.8 out of 5 from 2,449 reviews (94% five-star).
Reviews on this page: 2,448 Google reviews (2,303 with written comments, 41 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 23, 2026.
Service: Window Replacement Service serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renewal By Andersen of Western New York: 86/100 on this factor. Category median: 91.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renewal By Andersen of Western New York: 80/100 on this factor. Category median: 89.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renewal By Andersen of Western New York: 90/100 on this factor. Category median: 91.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renewal By Andersen of Western New York: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renewal By Andersen of Western New York: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renewal By Andersen of Western New York: 57/100 on this factor. Category median: 57.C
57
Bar = this company · dark tick = category median.
Star ratings
2,448 Google reviews we collected
4.8of 5
5 stars2,29394%
4 stars572%
3 stars141%
2 stars211%
1 star633%
Praise vs complaints
Phrases our text analysis found in 2,303 written reviews
98%praise
Praise3,18998%
Complaints742%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price5025%
Reasonable12764%
Overpriced105%
Not sure116%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,24438%
Quality & results53116%
Communication48015%
Would recommend33910%
Price & value33110%
Speed & response2337%
Honesty & trust1053%
What customers talk about
We read 2,303 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Was a pleasure working with you this company,professional, friendly and window replacements are all beautiful!”
“Also, the negative smack talk about other local and regional businesses who install windows was unprofessional.”
“Great experience working with Mike Bow General instruction”
“I honestly was shocked at what poor quality business we received from the Rochester-based crew.”
“Michael Privitera was great helped us out and answered all our questions.”
“In my opinion the vendors did not explained well the price to make people pay the price.”
“I'm enjoying the look of the windows and I recommend Renewal by Andersen.”
“Probably wouldn't recommend to anyone.”
“Val came out on a Saturday afternoon and helped me get the windows I wanted at a good price.”
“The window looks nice but the price was very expensive for only one room.”
“The install team was really greatand had the whole house done so quickly that I hardly knew they were there.”
“Per my last conversation with their Reginal Sales Manager about my delayed door and insulation project.”
“Renewal by Andersen was professional, efficient and reliable.”
“Sales team is very dishonest”
People customers mention
Anderson252 reviews
Logins174 reviews
Privitera136 reviews
Bittker79 reviews
David77 reviews
Alkaher51 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Renewal By Andersen of Western New York for 8 kinds of job. Pick one to see what they paid and said.
Julie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Exceptional windows & door. Delivered & installed on schedule as promised. Very professional crew, thankful!
Reasonable price
Judy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Was a pleasure working with you this company,professional, friendly and window replacements are all beautiful!
Reasonable pricePre-made windows
MarkLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Calvin Logins helped me figure out how to start the project without using credit in a way that works for me. I also love Anderson Windows
Reasonable priceGeneral construction
Albert5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The sales rep was informative and was knowledgeable of the construction and installation of the windows. The installation crew arrived in the morning, installed the 5 windows and cleaned the work area all in one day. I can't say enough about the installation crew, they certainly knew what they were doing and were…
Reasonable pricePre-made windows
LucyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great sales person, measurement guy and awesome installation crew. Office guy periodically checked in, too
Vanessa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Michael Privitera was great helped us out and answered all our questions. Highly recommend
Exceptional windows & door. Delivered & installed on schedule as promised. Very professional crew, thankful!
Price assessment: Reasonable price
Response from the owner · a day ago
Thank you so much, Julie! We’re thrilled to hear your windows and door were delivered and installed on schedule, and that our professional crew made such a positive impression. Your kind words mean a great deal to our entire team at Renewal By Andersen of Western New York!
David AschLocal Guide · 26 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Services: Sliding glass door installation & replacement
Response from the owner · 2 days ago
Thank you so much, David! We’re thrilled to hear you were pleased with the window installation. Your kind feedback means a great deal to our entire team at Renewal By Andersen of Western New York!
Steve Coniglio5 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Great experience working with Mike Bow General instruction
Price assessment: Reasonable price
Services: Pre-made windows
Response from the owner · 3 days ago
Thank you so much, Steve! We’re thrilled to hear you had a great experience working with Mike. Your kind feedback means a great deal to our entire team at Renewal By Andersen of Western New York!
Linda Draper6 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Thank you so much, Linda! We’re thrilled to hear you found the job professional, timely, and well done. Your kind feedback means a great deal to our entire team at Renewal By Andersen of Western New York!
Gary Piazza1 reviewiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Great representative of your company Michael Bow awesome work
Response from the owner · a week ago
Thank you so much, Gary, for your five-star review! We’re delighted to hear Michael represented our company so well and did an awesome job. Your kind feedback means a great deal to our team!
Judy T4 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Was a pleasure working with you this company,professional, friendly and window replacements are all beautiful!
Price assessment: Reasonable price
Services: Pre-made windows
Response from the owner · a week ago
Thank you so much, Judy, for your five-star review! We’re thrilled to hear you found our team professional and friendly, and that you’re delighted with your beautiful replacement windows. Your kind feedback means a great deal to our team!
Mark TaylorLocal Guide · 19 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Calvin Logins helped me figure out how to start the project without using credit in a way that works for me. I also love Anderson Windows
Price assessment: Reasonable price
Services: General construction
Response from the owner · a week ago
Thank you so much, Mark, for your five-star review! We’re thrilled to hear Calvin helped you find a project approach that works for you, and that you love your Andersen windows. Your kind feedback means a great deal to our team!
Mary L. Long7 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Val is great! She wasn't just in it for the sale. She helped us make the wisest financial decision for us and worked hard to get us the.best price for what we needed. She made sure to check with us that we were comfortable with what our payments would be and went over everything very thoroughly. We got windows 2 years ago with her and we love them, so we decided to get more. The windows we got are sturdy and keep us from losing heat in the winter, and keep the room cooler in summer. She took extra time to show us how to open the windows we got before with Renewal by Andersen, so.that we can clean them as we had forgotten how to slide them open. How cool is that that you can pop the windows out to clean them without actually taking out the whole window?! She was friendly with us and made us feel at ease. We feel so lucky to have her as our representative for Renewal of Andersen. They are so fortunate to have her!
Thank you so much, Mary! We’re thrilled to hear Val provided such a thoughtful, thorough experience and helped you feel comfortable with your decision. It’s wonderful to know you’re enjoying the energy efficiency of your windows and their convenient cleaning features, and we truly appreciate your continued trust in Renewal by Andersen!
Albert Wagner5 reviewsiTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
The sales rep was informative and was knowledgeable of the construction and installation of the windows. The installation crew arrived in the morning, installed the 5 windows and cleaned the work area all in one day. I can't say enough about the installation crew, they certainly knew what they were doing and were friendly to boot. The entire process was A One! I'm enjoying the look of the windows and I recommend Renewal by Andersen.
Price assessment: Reasonable price
Services: Pre-made windows
Response from the owner · a week ago
Thank you so much, Albert, for your five-star review! We’re thrilled to hear that our knowledgeable sales representative and friendly installation crew provided such a smooth, efficient experience, and that you’re enjoying the look of your new windows. We truly appreciate your recommendation!
Lucy StioLocal Guide · 19 reviewsiTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
Thank you so much, Lucy, for your five-star review! We’re thrilled to hear that the sales, measurement, installation, and office teams each provided such a positive experience. We truly appreciate your kind feedback!
