Experts Reviews · Company report
Renewal By Andersen of Western New York logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Renewal By Andersen of Western New York

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 2,449 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renewal By Andersen of Western New York is better than 86% of window replacement services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renewal By Andersen of Western New York is better than 80% of window replacement services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renewal By Andersen of Western New York is better than 90% of window replacement services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renewal By Andersen of Western New York is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renewal By Andersen of Western New York is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renewal By Andersen of Western New York is better than 57% of window replacement services.C
57

Reviews for your job

Customers hired Renewal By Andersen of Western New York for 8 kinds of job.

Renewal By Andersen of Western New York for double pane window installation & replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Double pane window installation & replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 32 Google reviews tagged “Double pane window installation & replacement”

LucyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great sales person, measurement guy and awesome installation crew. Office guy periodically checked in, too

Reasonable priceDouble pane window installation & replacement
Tere2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are existing customers. Talked to David and experience was clear and company is reputable.

Reasonable priceDouble pane window installation & replacement
Maureen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sales presentation was professional, informative and she displayed actual window and its workings. Main office kept us up to date on the manufacturing process and scheduled the delivery and installation promptly. Installation crew was very good and efficient; explaining the proper use of the windows once they were…

Reasonable priceDouble pane window installation & replacement
Debra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

They look great but only had 4 replacements done and very expensive for a 50+ senoir. Sort of feel like I was taken advantage of after getting contuous adds for other window and door replacement companies.

OverpricedPre-made windowsGeneral window replacementVinyl window installation & replacement
Zachary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Michael Bow was very informative and helpful finding us matching windows to our other Anderson windows. We had a great in person appointment and we are looking forward to the install of our new windows.

Great priceDouble pane window installation & replacement
Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Calvin

Double pane window installation & replacementWindow installation+ Responsiveness+ Punctuality+ Quality
craig6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was very knowledgeable and provided a great estimate.

Double pane window installation & replacementStorm door installation & replacement+ Responsiveness+ Punctuality+ Quality
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with David on getting some new windows put in our house. David did a fantastic job at walking us through many different options and very well informed for answering any questions regarding the product and the process! Would recommend them for anyone considering some new windows!

Double pane window installation & replacementWindow installation+ Responsiveness+ Punctuality+ Quality
L2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sam B. Has provided comprehensive and thoughtful service as we made the decisions on replacement windows.

Double pane window installation & replacementGeneral window replacement+ Responsiveness+ Punctuality+ Quality
JewellLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Michael Privitera was very nice and knowledgeable, was able to explain details and payments. Nice personality and kid friendly. I'll wait for installation to update.

Double pane window installation & replacementGeneral window replacementGlass installation+ Responsiveness+ Punctuality+ Professionalism
JamesLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steve was great. He makes windows fun

Double pane window installation & replacementSliding glass door installation & replacement+ Responsiveness+ Punctuality+ Quality
Sky2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hannah was knowledgeable, professional, and a joy to work with. She has given us the confidence that Renewal by Anderson is the best choice for window and door replacement. So glad we called!

General door installationDouble pane window installation & replacementGeneral window replacement+ Responsiveness+ Punctuality+ Quality
lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steve P was great ! Very knowledgeable and professional! And entertaining! Thank you Steve!

Double pane window installation & replacement+ Responsiveness+ Punctuality+ Quality
JamieLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Worked with Zachary and Nick on window replacement, they were great. Very friendly and knowledgeable. Super helpful and informative, would work with them again.

Double pane window installation & replacement+ Responsiveness+ Punctuality+ Quality
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with Sam B a couple of years ago for 8 windows. He did such a great job for us that we called him back for the replacement of a large picture window. As usual Sam was on time, reviewed our options and took our order. Great products, and great staff.

Double pane window installation & replacement+ Responsiveness+ Punctuality+ Quality
Melina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan Hendrickson is the best! Very professional and helpful!!

Double pane window installation & replacement+ Punctuality+ Professionalism
Rich2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was great

Double pane window installation & replacement+ Professionalism
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent

General door installationDouble pane window installation & replacementGeneral window replacement+ Responsiveness+ Punctuality+ Quality
Jenna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Dealing with everyone involved throughout the entire process was rather pleasant. From dealing with Ryan and Calvin as they each evaluated my situation, making sure they listened to what I wanted. They seemed knowledgeable, explaining things and informing me of my options, and very patient with all my questions.…

Double pane window installation & replacementWindow frame repair & replacement+ Responsiveness+ Punctuality+ Quality
CulleenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our experience with Andersen, specifically with Dan, and their track record over a number of years made me choose them to replace our windows.

Double pane window installation & replacement+ Responsiveness+ Punctuality+ Quality
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steve was great.

General door installationDouble pane window installation & replacementGeneral window replacement+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Todd was an excellent salesman. Very professional, no pressured sales gimmicks, took the time to answer all of our questions. Look forward to having our products installed.

Double pane window installation & replacementSliding glass door installation & replacement+ Responsiveness+ Punctuality+ Quality
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our Rep Calvin, was very professional. Gave us not only an in-depth explanation and presentation, but also answered all our questions. I’d strongly suggest Renewal by Andersen of WNY and if you see or have Calvin you’re in good hands!

Double pane window installation & replacementGeneral window replacementSliding glass door installation & replacement+ Responsiveness+ Punctuality+ Quality
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My husband and I recently met with Jesse Chudzik to discuss replacement windows. Jesse spent extra time and gave a thorough presentation explaining the product, guarantees, etc. When we were asked if we had any questions, we really couldn't think of any! We appreciated the professionalism and feel assured we will be…

Double pane window installation & replacement+ Quality+ Professionalism
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our salesman, Michael Privitera, made it so easy for us to decide to go with Renewal by Andersen! This was the only company we contacted, and we’re glad that we didn’t waste any time on any others. The product sells itself. We can’t wait to see and hear the difference after the installation is complete. Thank you,…

Double pane window installation & replacementGeneral window replacement+ Responsiveness+ Punctuality+ Quality
CharleneLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★

Update: The company has been very good at listening to us and changing the things we had problems with. The windows are beautiful and keep the house much cooler. The no seen screens are also worth the money. Previous review: If you’re thinking of getting your casement windows replaced with gliders beware. You’ll…

Double pane window installation & replacementGeneral window replacementWindow installation
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Calvin Logins is a very professional salesman. Great guy! I am really looking forward to getting Andersen windows in my home!

Double pane window installation & replacementSliding glass door installation & replacementWindow installation+ Quality+ Professionalism+ Value
peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dan Hendrickson did an excellent job and is an perfect representation to Anderson. We are very happy with our new windows and doors

General door installationDouble pane window installation & replacementGlass installation+ Responsiveness+ Punctuality+ Quality
Adaobi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a great experience with Michael Privttera

Double pane window installation & replacementStorm window installation & replacementWindow installation+ Responsiveness+ Punctuality+ Quality
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

General door installationWindow installationCustom windows
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable pricePre-made windowsGeneral window replacementCustom windows
Geoffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Double pane window installation & replacementGlass installationWindow installation+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 5%Not sure 6%

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