How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORERenewal By Andersen of Western New York
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 2,449 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Renewal By Andersen of Western New York for 8 kinds of job.
Renewal By Andersen of Western New York for general door installation
Clear ✕All 134 Google reviews tagged “General door installation” · showing 60
Outstanding service and installation. Thank you!
David, the regional manager came down and just locked everything in for me. Excellent job looking for my new doors Jeffrey who came down really set things up nicely. Very excited!
Really like the doors I had installed by Norm and his team these guys knows there work well very professional form the time they showed up to the end of job before and during and after Norm and the guys payed attention to every detail I hope in the future when I needs something done well my first choice is going to…
RbA replaced my front and back doors. They fit well, look great, the installation went quickly, and the crew was fastidious in making sure the doors were extremely well weather sealed. Very pleased with the work. I had only a minor wall repair to make.
They look great but only had 4 replacements done and very expensive for a 50+ senoir. Sort of feel like I was taken advantage of after getting contuous adds for other window and door replacement companies.
Our salesman, Michael Bow, was very personable, informative, and a pleasure to work with. Their products are top quality and there was no pressure from our salesman. I would highly recommend Renewal by Andersen.
Mike Braun was amazing. He was very friendly and gave us a lot of good information about the products. We look forward to working with renewal by Anderson
This is the second time we’ve hired Renewal By Anderson to replace windows in our 1930 home. The window replacements are high quality and the service impeccable. The team worked efficiently and were friendly and professional. The installers explained everything to us and worked in freezing conditions. We could not…
Calvin was very personable and professional and very understanding of our needs for our home.
Calvin was very helpful and informative. He was not pushy and really listen to our needs.
Michael Privitera was a very knowledgeable and easy to understand with sales. Answered any questions so it was easy to choose
Calvin & Cassie were absolutely wonderful! Very impressed withCalvins knowledge and customer service.
Representatives from Renewal by Andersen were on-time, friendly, and informative. They were over every step, taking time to answer questions, provide options and working within my budget. Plus, they had no problem with my dog despite being very barky when first meeting new people!
David provided great customer service. He answered all of our questions and concerns regarding replacing multiple doors. We look forward to using Anderson for our upcoming replacement door needs.
Hannah was knowledgeable, professional, and a joy to work with. She has given us the confidence that Renewal by Anderson is the best choice for window and door replacement. So glad we called!
We were happy with Nick Petrucci who gave a no pressure presentation and even agreed to come back when we had to cut the presentation short. He was able to come up with a solution that worked for us.
Michael Privitera is the man. Made choosing a door easy and efficient
Thank you so much for the visit David! Great customer service! Look forward to working with you!
Dan did a great job! Very reliable and easy to work with. Listened to everything that I wanted.
Michael Privitera was our sales rep for our front door and was wonderful! Super helpful and easy to work with! Very honest!
Sam B was very professional, very enthusiastic, and very knowledgeable.
Steve was great at explaining everything and making my decision easy.
Excellent
Great service, great experience. Michael Privitera for a thorough sales experience
Hannah gave us peace of mind with our decision on getting new doors. There was no pressure. We are very happy with everything.
Steve was great.
SAM BITTKER WAS INFORMATIVE, TGOROUGH AND PROFESSIONAL. WE ARE EXCITED TO GET A NEW DOOR AND WINDOWS.
Great crew, came back to fix issue right away. Very happy.👍
Very informative and professional. Michael Privatera
Corey provided a great customer service. He went over different products for my door and windows replacement, explained the cost estimate and what to expect for the installation phase. He was great, knowledgeable, very professional and represented the company with such a class!
We’re excited for our new doors! Dan has been awesome to work with every step of the process!
they went ahead with an installation of the wrong size doors without informing me. the storm door they brought didn’t match the size of the door they installed. now they are charging $8k without finishing a job done with the wring doors. true nightmare- stay away- don’t be fooled
Michael Privitera the design consultant is an excellant representative who explained in detail everything I desired to know about the windows and my sliding patio door. I felt comfortable about the decision to go with Renewal by Anderson.
Very informative and helpful. 👏 Micheal Privitera
Calvin Logins Calvin was extremely knowledgeable and made the process simple. We’re excited for our new doors & windows! Update: 11/2/22: Awful experience so far. Highly regret doing business with this company. Do yourself a favor and read all of the negative reviews first, as the vast majority of their good…
We had the pleasure of meeting with Michael Privitera who was very personable, honest and professional. He is very knowledgeable about the products and takes pride in the company he works for. We are very excited to get our new door installed!
Outstanding representative - courteous, friendly, knowledgeable, and overall effective
Steve was great!!
Dan Hendrickson did an excellent job and is an perfect representation to Anderson. We are very happy with our new windows and doors
Sam was amazing! He was able to answer all of our questions and was very respectful. I highly recommend having him come out if you’re in the market for windows and doors.
David and his team were great at providing us with different window and door options. Different financing options were also available and well presented.
Personal and knowledgeable. Wish the work could be done tomorrow.
Today Charles Sanfilippo stopped by to provide an estimate for two new entry doors. He was prompt, friendly, and professional. He thoroughly answered my questions and explained the difference between Andersen and the big box hardware stores when it comes to doors and windows. I look forward to having my new doors…
Calvin Logins was a very patient and professional salesperson. He explained everything well and made the process easy to understand. Highly recommend!
The company is fantastic to work with. The professional and friendly of the salesman Mike was amazing! Definitely recommend to all friends and family!
Rocky was professional, knowledgeable, and personable. He went through all of our options and helped us to make the right choice for us. Would absolutely recommend.
Both reps were on time and round two provided more transparency into the products, pricing and helped make a clear decision on replacement patio sliding doors for our home. Looking forward to installation.
Renewal by Anderson has been a great company to work with. I can’t wait to see the doors and windows once they are in. David was wonderful and made the project work for our budget.
Calvin Logins took the time To ensure we truly understood the benefits and savings of Anderson. With the ability to see firsthand the design difference made the decision much easier.
David is very helpful and professional
Jason was great! Informative and professional. He was knowledgeable about the company he works for.
Corey is knowledgeable, patient, charming and a good eye for design. It was a pleasure working with Corey.
Calvin logins very professional witty knows what he's selling very impressed!
Corey S. did an exceptional job explaining all window/door options and financing as well. He even made a second trip out to see me when I needed more time. I would absolutley recommend Corey at Renewal by Andersen.
Sam Bittker is a fantastic, knowledgeable representative for Renewal By Andersen. We ordered windows and patio door. We are looking forward to installation.
Steve P. was a treat to work with. Very informative and honest. Thank you for making this process easy and pleasant!
Calvin Logins was very professional and a pleasure to talk with.
Jason was great, upfront and honest on pricing. Definitely a good salesman. Also got us a great deal. Will have them do our windows next!
We previously had Anderson install 2 side windows and a sliding glass door. We have been extremely happy with the product and installation that we decided to call them back and meet to discuss doing the rest of our windows. We had Jon L.and Dave. They were very professional and informative, they answered all our…
Calvin Logins was very polite, on time and informative. After talking with him our minds where at ease about going ahead with the replacement project that we have been putting off.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Window installation | 516 | — |
| General door installation | 134 | — |
| General window replacement | 122 | — |
| Pre-made windows | 47 | — |
| Sliding glass door installation & replacement | 46 | — |
| Window repair | 36 | — |
| Double pane window installation & replacement | 32 | — |
| Glass installation | 17 | — |
