How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORERenewal By Andersen of Western New York
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 2,449 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Renewal By Andersen of Western New York for 8 kinds of job.
Renewal By Andersen of Western New York for general window replacement
Clear ✕All 122 Google reviews tagged “General window replacement” · showing 20
Val is great! She wasn't just in it for the sale. She helped us make the wisest financial decision for us and worked hard to get us the.best price for what we needed. She made sure to check with us that we were comfortable with what our payments would be and went over everything very thoroughly. We got windows 2…
Val gave us the best option to fit our budget.
Great experience! The installation team worked quickly and did a great job. The windows are top-notch and a huge upgrade to our home.
Very impressed with the installation and overall quality of both the windows and the front entryway we had installed! They did a great job! The photo on the right is the before and the photo on the left is after. Very happy!
Working with Dan H to purchase windows for our home has been a good experience. He is a fountain of information snd knows the business. Thanks for your help in moving our home forward with energy efficiency.
It was a pleasure working with Mike Bow from the moment he entered our home. He was not only thorough with his presentation and discussion, but he was kind and very easy to chat with. We were so impressed with his knowledge and expertise. It was easy to accept the contract for our upcoming installation. We are…
Cormick, our sales representative, did an outstanding job walking us through the entire process and clearly explaining the benefits of the renewal product. His knowledge was evident from the start, and he went above and beyond to accommodate our schedule — even making a two‑hour drive to meet with us. We truly…
Renewal by Andersen was professional, efficient and reliable. Their timing was actually quicker than anticipated, which is great. From the quotes to the measuring to the install, everything went so smoothly. I couldn't recommend RBA enough. We are thrilled with the results.
Michael Privitera is an excellent salesman. He gave us every option, explained things clearly, and was very upfront with the details. We really appreciated him and his way of talking to us.
They look great but only had 4 replacements done and very expensive for a 50+ senoir. Sort of feel like I was taken advantage of after getting contuous adds for other window and door replacement companies.
Michael Privitera was extremely knowledgeable and professional. He made the process very simple and easy to understand. We recommend him to anybody!
Awesome service from when they talked with going from door to door to getting approval for some windows with Dan Hendrickson and explaining everything that will happen to get new windows. I will be coming back to get my other windows installed. Thank you and great chatting with you Dan.
Micheal Privitera was quick and too the point and no time wasted which was perfect
Just signed up with Renewal by Anderson. Val was great. She spent a lot of time walking is through everything. She even noticed something that we had not realized: that our current windows grill patterns changed from room to room. Looking forward to getting those new windows in!
Joe, their master installer came out was very good unfortunately after they botched the whole job on the doors Didn’t insulate properly wouldn’t use them again
Michael P Privitera was great. He was Our rep.over a Year ago and Today we Did The last half. Recommend him Bonnie Reed
Sam B. was very professional, answered all our questions thoroughly. He was friendly and patient.
Both Jason the sales rep, and David the regional manager were timely, professional and knowledgeable. Both worked super hard to get us the best product at the best price.
Cassie, she is great helpful with patience because customers are deaf and spend long than normal and we thanks her for wonderful help.
Steve was very professional. He took the time to talk and explain the issues he saw. He did not try to push stuff on us that we did not need or want.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Window installation | 516 | — |
| General door installation | 134 | — |
| General window replacement | 122 | — |
| Pre-made windows | 47 | — |
| Sliding glass door installation & replacement | 46 | — |
| Window repair | 36 | — |
| Double pane window installation & replacement | 32 | — |
| Glass installation | 17 | — |
