How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORERenewal By Andersen of Western New York
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 2,449 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Renewal By Andersen of Western New York for 8 kinds of job.
Renewal By Andersen of Western New York for general window replacement
Clear ✕All 122 Google reviews tagged “General window replacement” · showing 120
Val is great! She wasn't just in it for the sale. She helped us make the wisest financial decision for us and worked hard to get us the.best price for what we needed. She made sure to check with us that we were comfortable with what our payments would be and went over everything very thoroughly. We got windows 2…
Val gave us the best option to fit our budget.
Great experience! The installation team worked quickly and did a great job. The windows are top-notch and a huge upgrade to our home.
Very impressed with the installation and overall quality of both the windows and the front entryway we had installed! They did a great job! The photo on the right is the before and the photo on the left is after. Very happy!
Working with Dan H to purchase windows for our home has been a good experience. He is a fountain of information snd knows the business. Thanks for your help in moving our home forward with energy efficiency.
It was a pleasure working with Mike Bow from the moment he entered our home. He was not only thorough with his presentation and discussion, but he was kind and very easy to chat with. We were so impressed with his knowledge and expertise. It was easy to accept the contract for our upcoming installation. We are…
Cormick, our sales representative, did an outstanding job walking us through the entire process and clearly explaining the benefits of the renewal product. His knowledge was evident from the start, and he went above and beyond to accommodate our schedule — even making a two‑hour drive to meet with us. We truly…
Renewal by Andersen was professional, efficient and reliable. Their timing was actually quicker than anticipated, which is great. From the quotes to the measuring to the install, everything went so smoothly. I couldn't recommend RBA enough. We are thrilled with the results.
Michael Privitera is an excellent salesman. He gave us every option, explained things clearly, and was very upfront with the details. We really appreciated him and his way of talking to us.
They look great but only had 4 replacements done and very expensive for a 50+ senoir. Sort of feel like I was taken advantage of after getting contuous adds for other window and door replacement companies.
Michael Privitera was extremely knowledgeable and professional. He made the process very simple and easy to understand. We recommend him to anybody!
Awesome service from when they talked with going from door to door to getting approval for some windows with Dan Hendrickson and explaining everything that will happen to get new windows. I will be coming back to get my other windows installed. Thank you and great chatting with you Dan.
Micheal Privitera was quick and too the point and no time wasted which was perfect
Just signed up with Renewal by Anderson. Val was great. She spent a lot of time walking is through everything. She even noticed something that we had not realized: that our current windows grill patterns changed from room to room. Looking forward to getting those new windows in!
Joe, their master installer came out was very good unfortunately after they botched the whole job on the doors Didn’t insulate properly wouldn’t use them again
Michael P Privitera was great. He was Our rep.over a Year ago and Today we Did The last half. Recommend him Bonnie Reed
Sam B. was very professional, answered all our questions thoroughly. He was friendly and patient.
Both Jason the sales rep, and David the regional manager were timely, professional and knowledgeable. Both worked super hard to get us the best product at the best price.
Cassie, she is great helpful with patience because customers are deaf and spend long than normal and we thanks her for wonderful help.
Steve was very professional. He took the time to talk and explain the issues he saw. He did not try to push stuff on us that we did not need or want.
Calvin was very personable and professional and very understanding of our needs for our home.
Anderson windows are the best quality and they follow through with warranty’s. Kelvin and Zach are very professional and always on time.
Corey did an absolutely wonderful presentation. Thorough knowledge of all the products and gave great advice! Thank you
Michael Privitera was informative and helpful. Answered all of our questions and concerns. Was professional.
CALVIN LOGINS ...Great coverage explainations..easy to understand.
It has been almost 2 weeks with our new windows. Not only were they put in before schedule but in a timely manner by professional installers. Our old windows were, well REALLY old. We moved into our home 4 years ago and we couldn’t open our windows. Let me tell you, I am now opening them every chance I can! Also,…
I have had the great experience to work with Sam B and Frank from Renewal by Anderson. I am so impressed with their promptness and professionalism during the consultation and measuring process, very thorough and thoughtful. Would highly recommend working with them to anyone wanting to replace windows or doors. I am…
Sam Bittker was professional, knowledgeable and a pleasure to deal with! Great product and service!
Had a consultation with Corey S. On a Friday evening for replacement windows. Corey was thorough and professional, conscious of ways to provide savings to me where he could. The engineer came out 4 days later to measure and his recommendations were right in line with what I was originally quoted. Overall a great…
Hannah was great! Very friendly and personable.
My wife and I had David Piechowiak out to the house. He was on time, polite, knowledgeable, and professional. We loved the product and when feasible for us financially we will 100% be moving forward with a purchase order. Highly recommend!!
Shawn Alford is the best, provided expert advice
Jon L. was fantastic to work with!
It was a great experience purchasing our amazing new windows with Jim.
Michael did a great job introducing the windows to us. He was on time and professional. I look forward to our new windows once installed.
Hannah was absolutely lovely for our quote appointment! Would work with her a million times again
Sam B. Has provided comprehensive and thoughtful service as we made the decisions on replacement windows.
Zach was awesome! He was professional, informative, and super helpful with any questions we had. Zach was easy to work with and we didn’t feel pressured into any decisions we made. He made the process easy and enjoyable and we would absolutely work with him again in the future. Our dog, Murphy, absolutely loved Zach, so we knew we were in good hands!
Our sales representative, Cassie, was such a delight to work with and patiently shared information with us so that we could make the best decision for our home on windows!
Sam was professional and thorough. Great review of products and knowledgeable.
Representatives from Renewal by Andersen were on-time, friendly, and informative. They were over every step, taking time to answer questions, provide options and working within my budget. Plus, they had no problem with my dog despite being very barky when first meeting new people!
Michael Privitera was very nice and knowledgeable, was able to explain details and payments. Nice personality and kid friendly. I'll wait for installation to update.
We were unaware of the fine quality of windows that Renewable By Anderson was all about. Our sales rep Nick Petrucci was very informative, professional and knowledgeable about the whole process and we appreciate learning about the company history, their commitment of quality and the never ending research to improve…
Was very knowledgeable about what he was selling. Very happy
Hannah was knowledgeable, professional, and a joy to work with. She has given us the confidence that Renewal by Anderson is the best choice for window and door replacement. So glad we called!
Thank you so much for the visit David! Great customer service! Look forward to working with you!
Sam B was very professional, very enthusiastic, and very knowledgeable.
Shawn was fantastic to work with to get some replacement windows to be installed. Shawn was up front with costs as well as well as explaining the average longevity for different materials in our area. He explained their warranty and average turnaround time for claims and brought a sample window to demonstrate how…
Michael Privitera is an excellent representative!!!
Excellent
Great service, great experience. Michael Privitera for a thorough sales experience
Michael Privitera’s presentation was easy to understand and entertaining as well! We had lots of laughs, would highly recommend!
Michael Privitera was awesome! Such an amazing help! Went over everything and explained it all! Glad we went with Renewal by Andersen! Thank you again Michael!
Calvin Logins helped me go through an in depth process of window replacement, and included a neat little presentation and a demo of their proprietary window material as well as the window features. Gave me different quotes and options for financing too. Really awesome!
Thoroughly presented, friendly, easy to work with
Steve was great.
Michael Privitera was very professional. He was on time. He walked as throughout every so that it easier to understand.
We cannot wait for out new windows. Charles Sanfilippo was an excellent salesman! He was very knowledgeable about the product and was able to answer all of my questions. He was also very helpful in the selection process and helped me choose the best windows for my home. He was very professional and made the entire process easy and stress-free.
Corey Smithe did a great job explaining everything.
Had Sam come out to do our free estimate for replacement windows. He was on time, polite, extremely knowledgeable and patient with all of our questions. I absolutely recommend Sam and Andersen!
SAM BITTKER WAS INFORMATIVE, TGOROUGH AND PROFESSIONAL. WE ARE EXCITED TO GET A NEW DOOR AND WINDOWS.
Amazing product! Sales Rep Hannah was friendly and knowledgeable! She spent lots of time explaining the product, process, payment options and answering my many, many questions. Hannah provided an excellent demonstration and made the experience fun! Highly recommend!
I worked with Jason He is the Best Rep from Renewal Andersen I would requirement Jason any time You will know Renewal by Anderson before Jason leaves your home
Mike was very professional and worked very hard to get us what we wanted!
Had a excellent experience with Michael Privitera from Renewal. He went through and explained about the windows and my options and how Renewal operates. Explained all the financing options. It honestly was a pleasurable experience from the time he arrived till the time he left. (with a successful sale)
Our Rep Calvin, was very professional. Gave us not only an in-depth explanation and presentation, but also answered all our questions. I’d strongly suggest Renewal by Andersen of WNY and if you see or have Calvin you’re in good hands!
Michael Privitera was very informative and took time answering questions thoroughly. It was a pleasure to work with him.
Cory was great! Very professional and helpful. Gave me a very thorough presentation.
Michael Privitera was incredible. Walked me through everything and gave me an incredible deal. Would work with him and Anderson again.
Calvin Logins came out to quote replacement of all windows and doors in the home. He was professional and knowledgeable of the products he is selling. We are looking forward to the benefits of our new windows and doors! Highly recommend this company.
Zach Meding was super professional and thorough. His knowledge on windows was very impressive and allowed me to make a great decision on window replacement. I would recommend him and Andersen Renewal to anyone.
Our salesman, Michael Privitera, made it so easy for us to decide to go with Renewal by Andersen! This was the only company we contacted, and we’re glad that we didn’t waste any time on any others. The product sells itself. We can’t wait to see and hear the difference after the installation is complete. Thank you,…
Michael Privitera has restored my faith in sales people. He was direct and personable, a knowledgeable design consultant, and I’m excited to work with him on our window replacement.
Michael Privitera provided excellent customer service when he came to our house to discuss our window replacement needs. He was very thorough in his explanations and provided excellent recommendations. Highly recommend him and his company.
Great experience with Nick today! We have owned 4 homes previously and have replaced windows in those homes. Nick was able to answer any question we tossed his way and has been helpful and polite throughout. Very professional and good representative of a successful company.
On time, professional and kind. Quick to the point which is appreciated. Answered all questions and gave different options. A great experience.
Sales associate and manager were very informative, helpful and friendly.
Nick Petrycci is my salesman and he is wonderful! He was not pushy and took his time to ensure I am satisfied. Highly recommended.
Dominic Cordello was awesome! He was thorough and professional. Great experience!
Called to get prices for replacement windows. Mike Privitera came the next day listened to me, and thoroughly explained his product and their process. He must be pretty good; because I decided to go with Anderson the same day!
The staff at Andersen were very professional and educated about their products. They answered all of my questions and were very helpful throughout the process.
David was very professional and helpful with picking out or windows. Can’t wait to see the end results.
Calvin Logins Calvin was extremely knowledgeable and made the process simple. We’re excited for our new doors & windows! Update: 11/2/22: Awful experience so far. Highly regret doing business with this company. Do yourself a favor and read all of the negative reviews first, as the vast majority of their good…
Had a very helpful meeting with Michael Privitera and he was very thorough, answered all my questions, and gave us a great promotional offer. Looking forward to our new windows!
David was easy to work with. I appreciate his demeanor and help with our project.
Sam B. Is awesome! Very professional, clearly knows his work and his company. It has been a pleasure working with him to get our replacement windows. Highly recommended!
Everyone from the consultant to the regional manager David was extremely helpful. Was able to see the window samples to understand the product and the quality. They walked through each step throughly. I would highly recommend
Michael Privitera came for an appointment at our house! He was kind and informative, we are excited about our windows! We look forward to working with him.
I wasn’t expecting to buy windows this year but I had been considered it because I knew my existing windows (80s originals) were becoming problematic, so when a rep came knocking on my door I figured why not. 24 hours laters I had a 90 minute appointment with Calvin that eventually lasted closer to 3.5 hrs as I…
Michael privitera was very helpful and professional thank you
Awesome experience with Calvin Logins! Presentation and quote made it a no brained to commit to replacing our windows!
J was incredible. I'm a returning customer and I recommend this business to everyone I talk to! Highly recommended!!!
Great product for the price. Looking forward to the installation!
Outstanding representative - courteous, friendly, knowledgeable, and overall effective
Michael was very friendly and helpful. Thanks for sending such a nice young man.
Professional from the start. Zach and David were both thorough and willing (and happy) to answer ALL of our questions, show us the products, so us 3-D renderings, and walk us through the warranty. We can’t wait to have our new windows installed!
Update: The company has been very good at listening to us and changing the things we had problems with. The windows are beautiful and keep the house much cooler. The no seen screens are also worth the money. Previous review: If you’re thinking of getting your casement windows replaced with gliders beware. You’ll…
Nick P very professional, personable and knowledgeable, Windows well built and attractive,
Michael Privitera was very well informed and gave an excellent presentation.
Micheal Privitera was amazing and we love the.
Michael Privitera is a very caristmatic and professional. He was very patient with all my questions and I will recommend him at any time.
Michael privitera was excellent with his presentation which made me more than comfortable to purchase windows through renewal by andersen
Micheal Privitera had excellent people skills he broke it in down so we better understand what we are purchasing will definitely recommend to friends or family
Steve was great!!
Nick did a great job informing us on everything and going through the process with us. Highly recommend!
Michael Privitera was awesome!
Michael Privitera spent a great deal of time discussing my options for window replacement, answered any questions I had, and ensured my understanding of everything - from the process timeline to each of the warranties offered. I am confident with my decision and look forward to my new windows.
Calvin Logins was excellent! Super professional and patient as we went though all of our window options to replace our old windows. Thank you!
Zach and David came into our home this week and my husband and I were very impressed with the information they both shared. It was a no pressure presentation and we ultimately decided to go with this company. We are looking forward to our install in a couple of months.
Nick Petruccci presented an excellent presentation of the company and the product. He is knowledgeable, personable, and showed great concern for our home and it’s future. We are very impressed with him and happy to follow his recommendations.
Calvin Logins was great to work with. Top notch!
Michael was fantastic! Super cool guy, lots of great information, personable, helpful, honest. Highly recommend!
Nick Petrucci was very informative, answered all our questions and was very patient with our indecision and helped us explore all our options. Thanks Nick! Shelly & Jerry DeVito
Nice young man with an amazing personality
Calvin Logins
Calvin Logins was a very patient and professional salesperson. He explained everything well and made the process easy to understand. Highly recommend!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Window installation | 516 | — |
| General door installation | 134 | — |
| General window replacement | 122 | — |
| Pre-made windows | 47 | — |
| Sliding glass door installation & replacement | 46 | — |
| Window repair | 36 | — |
| Double pane window installation & replacement | 32 | — |
| Glass installation | 17 | — |
