Experts Reviews · Company report
Renewal By Andersen of Western New York logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Renewal By Andersen of Western New York

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 2,449 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renewal By Andersen of Western New York is better than 86% of window replacement services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renewal By Andersen of Western New York is better than 80% of window replacement services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renewal By Andersen of Western New York is better than 90% of window replacement services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renewal By Andersen of Western New York is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renewal By Andersen of Western New York is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renewal By Andersen of Western New York is better than 57% of window replacement services.C
57

Reviews for your job

Customers hired Renewal By Andersen of Western New York for 8 kinds of job.

Renewal By Andersen of Western New York for window installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.516
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Window installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 516 Google reviews tagged “Window installation” · showing 20

Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Val is great! She wasn't just in it for the sale. She helped us make the wisest financial decision for us and worked hard to get us the.best price for what we needed. She made sure to check with us that we were comfortable with what our payments would be and went over everything very thoroughly. We got windows 2…

Great pricePre-made windowsGeneral window replacementWindow installation
Mark9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

David Alkaher was professional and helpful in thinking through our needs and gave great value. Thanks David!

Window installation+ Professionalism
KentonLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

The installers used silicone (which is not paintable) knowing that the wood trim was due to be painted this year. In addition to that, there are numerous areas where the surface was not prepped properly, preventing the silicone from adhering.. more photos to come..

OverpricedPre-made windowsWindow installationCustom windows
QuentinLocal Guide · 176 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The step by step process was worth it. Marketing sales Mr Burns. Installers Dave and John. And those who showed up, and phone call made for a wonderful investment. Thank you all.

Great pricePre-made windowsGeneral constructionWindow installation
Debra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

They look great but only had 4 replacements done and very expensive for a 50+ senoir. Sort of feel like I was taken advantage of after getting contuous adds for other window and door replacement companies.

OverpricedPre-made windowsGeneral window replacementVinyl window installation & replacement
Steven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Micheal Privitera was quick and too the point and no time wasted which was perfect

Reasonable priceGeneral window replacementWindow installation
Becky5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had Calvin Logins come our to quote us on windows again for our 3rd project with Anderson. He was great and understanding of our needs. He wasn't pushy with anything and honest about all prices and financing options. We feel very comfortable with our upcoming windows project. He even looked at our door…

Reasonable priceWindow installation
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Zack, Brad, Danny and Xavier did an amazing job on my installation today of a veery large challenging window. They wasted no time, worked hard and the project looks fantastic.Give them all a big raise! Thank you, Michael Rogers

Window installation
Joseph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Cornick was very thorough and answered all of our questions! Edit 2/23: Gary Kendrick’s team with Brad came but today to do the install. They set expectations, were professional, and made sure that I was happy and satisfied with the job. Would recommend, the whole process was great. We will definitely be using you…

Reasonable priceWindow installation
JeanneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This is the second time we’ve hired Renewal By Anderson to replace windows in our 1930 home. The window replacements are high quality and the service impeccable. The team worked efficiently and were friendly and professional. The installers explained everything to us and worked in freezing conditions. We could not…

Reasonable priceGeneral door installationWindow installation
Ray2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★

Bow was a real treat . He had answer to all our questions . We ended up with a great product !

Window installation
Lewis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Absolutely love this company! I will recommend them to all my friends and family. David was a gem; a complete pleasure to have in my home. He took all of my circumstances into account, and made sure that I got everything that I needed for my house at a reasonable rate.

Great priceWindow installationService not listed
Marc2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Michael Privitera is very knowledgeable and easy to worth with. He is focused on selling quality products while maintaining affordability. Highly recommend working with him!

Great priceWindow installation
ColinLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent presentation honest saleman Michael Drivitera

Reasonable priceWindow installation
Christina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Calvin was very punctual, professional and knowledgeable. He was very thorough in going over the details on the different window offerings and made the window selection process much easier. Thank you Calvin! We look forward to our new windows!

Reasonable priceWindow installation
MichealLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Corey was very efficient and very informative with the product and the details of payments

Reasonable priceWindow installation
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

David is an excellent representative of your company.

Reasonable priceWindow installation
JasonLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Renewal by Andersen was a pleasure to work with and Cormick especially made everything easy. We decided on Renewal by Andersen over other window companies mainly because of the Fibrex window material and warranty program. We can't wait to get our installation completed!

Window installation
Patricia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★

Adjusted the review- friends & colleagues that are aware of what happened felt that I rated too high ( they recommended a rating of zero to one). I posted on Renewals website but they seem to only post their 5 star ratings. This is the last I will be posting regarding this project. I had a great experience with…

Customer photo from Patricia's review
Window installation
Lewis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Michael Privitera was awesome and explained everything we needed to know. Would recommend to friends & family!

Window installation

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 5%Not sure 6%

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