Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Renewal By Andersen of Western New York logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Renewal By Andersen of Western New York

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 2,449 Google reviews

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Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renewal By Andersen of Western New York is better than 86% of window replacement services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renewal By Andersen of Western New York is better than 80% of window replacement services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renewal By Andersen of Western New York is better than 90% of window replacement services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renewal By Andersen of Western New York is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renewal By Andersen of Western New York is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renewal By Andersen of Western New York is better than 57% of window replacement services.C
57

Reviews for your job

Customers hired Renewal By Andersen of Western New York for 8 kinds of job.

Renewal By Andersen of Western New York for window repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Window repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 8

All 36 Google reviews tagged “Window repair” · showing 20

JewellLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Michael Privitera was very nice and knowledgeable, was able to explain details and payments. Nice personality and kid friendly. I'll wait for installation to update.

Double pane window installation & replacementGeneral window replacementGlass installation+ Responsiveness+ Punctuality+ Professionalism
Marine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Corey provided a great customer service. He went over different products for my door and windows replacement, explained the cost estimate and what to expect for the installation phase. He was great, knowledgeable, very professional and represented the company with such a class!

General door installationWindow repair+ Responsiveness+ Punctuality+ Quality
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was very professional and helpful with picking out or windows. Can’t wait to see the end results.

General window replacementWindow repair+ Responsiveness+ Punctuality+ Quality
CynthiaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Micheal Privitera had excellent people skills he broke it in down so we better understand what we are purchasing will definitely recommend to friends or family

General window replacementGlass installationWindow installation+ Responsiveness+ Punctuality+ Quality
Savannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michael was fantastic! Super cool guy, lots of great information, personable, helpful, honest. Highly recommend!

General window replacementWindow installationWindow repair+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Company was fast and responsive. Sam was very knowledgeable and the price was less than we expected.

Window repair+ Responsiveness+ Punctuality+ Quality
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sam. B talked to us about windows. We learned alot of facts about windows. We bought the windows.

Vinyl window installation & replacementWindow installationWindow repair+ Professionalism
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★

Zach M was great - he set us up with windows that we desperately needed to replace. Gave us great pricing. Or so I thought.

Window installationWindow repair
Ben9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steve is the man. I highly recommend the service provided by Anderson. Customer service is key and he nailed it!

Window installationWindow repair+ Punctuality+ Quality+ Professionalism
Gerald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sam Bittker is a fantastic, knowledgeable representative for Renewal By Andersen. We ordered windows and patio door. We are looking forward to installation.

General door installationWindow installationWindow repair+ Quality+ Professionalism
Vince1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Calvin Logan gave us a great presentation. Cant wait for the new windows go up.

Window repair+ Professionalism
Mallory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Calvin Logins

Window repair+ Responsiveness+ Punctuality+ Quality
Tabbitha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Calvin Logins . Was very professional. Kind and was understanding. My kid thought he was awesome!!

Window repair+ Punctuality+ Professionalism
Ann11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Calvin Logins. Was very professional. Explained everything. Prices discounts etc.

Window repair+ Quality
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Calvin Logins came to my home and was very thorough and professional. He gave me an estimate for new doors and windows that I will be getting in the near future.

Window repair+ Responsiveness+ Punctuality+ Quality
Kristie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great experience with Calvin Logins. Very professional experience!

Window repair+ Quality
Alissa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Calvin was so knowledgeable and he let us know the ins and outs of the company and the different types of products they offer. The quality and service was amazing and he wanted to also get to know us as people. Love the service!! Thank you :)

General door installationWindow repair+ Responsiveness+ Punctuality+ Quality
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Calvin logins. Great presentation

General door installationWindow repair+ Responsiveness+ Punctuality+ Quality
Tammy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We worked with Sam B. for our consultation and he was exceptional. Very professional, knowledgeable and friendly. We placed our order for replacing all of the windows in our house and are very excited. We would definitely recommend!!

General door installationWindow repair+ Quality+ Professionalism+ Value
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Calvin Logins has been terrific explaining window replacement and what it entails and what will work for us. I would recommend Calvin to anyone!

Window repair

Show more window repair reviews (16 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 64%Overpriced 5%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Window installation516—
General door installation134—
General window replacement122—
Pre-made windows47—
Sliding glass door installation & replacement46—
Window repair36—
Double pane window installation & replacement32—
Glass installation17—

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