House cleaning service · Monroe, GA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty18−8.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★375 Google reviews · 24 photos
96%five-star reviews
4.32★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
$516typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Rescue My Time Cleaning Service 4.9 out of 5 based on 375 reviews, noting the owner replies to 86% of feedback. Customers frequently praise the thoroughness of deep and general cleans, punctuality, and professional communication regarding scheduling and specific requests. However, several low-star reviews criticize incomplete cleaning of large homes, where major areas or basic tasks were skipped, and mention billing errors or poor follow-up on customer instructions.
Google rating: 4.9 out of 5 from 375 reviews (96% five-star).
Reviews on this page: 375 Google reviews (337 with written comments, 6 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 17, 2026.
Service: Apartment Cleaning Service serving Monroe, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rescue My Time Cleaning Service: 85/100 on this factor. Category median: 95.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rescue My Time Cleaning Service: 75/100 on this factor. Category median: 94.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rescue My Time Cleaning Service: 94/100 on this factor. Category median: 95.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rescue My Time Cleaning Service: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rescue My Time Cleaning Service: 18/100 on this factor. Category median: 100.F
18
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rescue My Time Cleaning Service: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
375 Google reviews we collected
4.9of 5
5 stars36096%
4 stars72%
3 stars00%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 337 written reviews
98%praise
Praise59698%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price424%
Reasonable1165%
Overpriced212%
Not sure00%
$516+91% vs typical apartment cleaning services
Middle half of what 10 customers paid ($139–$838) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results20934%
Staff & attitude14624%
Speed & response9816%
Would recommend9616%
Communication285%
Honesty & trust163%
Price & value152%
What customers talk about
We read 337 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She has been cleaning our home for many months, and her attention to detail is remarkable.”
“The service and communication from the owner is awful.”
“What also stands out is her warmth and kindness, especially with our older dog.”
“…exceptional level of professional home cleaning with an attentive and responsive staff to address any questions or concerns.…”
“Cassidy and Rescue My Time come highly recommended to anyone looking for a reliable and exceptional team to help keep their space beautiful and welcoming!”
“The company reps are nice but I most likely will not use them again.”
“This company is easy to work with regarding scheduling, payment and requests for particular types of cleaning.”
“She treats him nice, and it’s a comfort to know that she’s a trustworthy person in our home.”
“They are fast, friendly, very thorough, and reasonably priced.”
“…I still think paying $125 for the pathetic so called cleaning wasn't worth it.…”
People customers mention
Lisa9 reviews
Cayla8 reviews
Maria6 reviews
Andrea6 reviews
Cassidy5 reviews
Lorena5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rescue My Time Cleaning Service for 5 kinds of job. Pick one to see what they paid and said.
Michelle13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I can’t say enough good things about Cassidy! She has been cleaning our home for many months, and her attention to detail is remarkable. What also stands out is her warmth and kindness, especially with our older dog. She treats him nice, and it’s a comfort to know that she’s a trustworthy person in our home. Cassidy…
Paid $150–200Great priceStandard cleaning
Inga4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★
I've had Cassidy twice now and does a very good job. I'm still not used to Andrea not being here. She (Andrea) vacumes my living room furniture, folds my blanket over the couch, puts liners in wastebasket. So many other touches that shows she was here.
Paid $100–150Reasonable priceStandard cleaning
kathy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We had rescue my time cleaning come out this week to do a first time deep cleaning. The 3 ladies that came out Isela, Naomie and Michelle did a great job cleaning our house. We have already scheduled our next cleaning for next month. Thank you for doing a great job and making life easier for us.
Paid $450–500Reasonable priceDeep clean
JimLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have to say again how absolutely pleased and impressed I am with RESCUE MY TIME CLEANING SERVICE! Every penny spent was worthwhile! These wonderful ladies did a stellar job, exceeding my expectations! The work they performed would have taken m weeks if not months! House is clean smells great and is now ready for…
jordanLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Isela and Naomie were amazing, thorough, and kind. I’ve always been skeptical about hiring cleaners and they’ve exceeded my expectations. Thank you!
Worst service. Turned my thermostat down to 69 degrees and I’m wondering why it’s freezing in my house. Moved things to clean and didn’t put anything back. Left smear stains on my windows. Took a door stopper off and just left it in a corner. Didn’t clean the floors properly. Cleaned half a mirror because it was tall instead of asking for a stool to clean the whole mirror. Put things from the floor on my bed, I guess to clean the floor, and just left the stuff on my bed. Didn’t mop kitchen or pantry until I specifically asked. Didn’t touch the coffee table. This was supposed to be a deep clean service for $1500. I’m appalled. This is absolutely insane. Who just leaves stuff anywhere and doesn’t put things back the way they were?! All I heard was banging from them vacuuming all day long. I had to go see what they were doing because I was nervous they were damaging my home. I don’t even know how to feel right now besides freezing because I’m still waiting for my house to warm up.
Price assessment: Overpriced
Price: $500+
Services: Deep clean
Response from the owner · a week ago
Good morning, is there a convenient time to call and talk?
Ruth Hannan10 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Excellent work provided by staff. Shout out especially to Julia, Tim, and Anthony. They are friendly yet quite professional. I've been using them for several years.
Price assessment: Reasonable price
Services: Standard cleaning, Deep clean
Response from the owner · 6 months ago
Thank you, Ruth. We truly appreciate your continued trust over the years and are glad Julia, Tim, and Anthony provided friendly, professional service. We'll share your shout-out with the team, as comments like yours motivate us to keep delivering excellent work.
Michael Vicini4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I’ve been through several different cleaning services in the Athens/Winder area and these guys by far are the best. Cayla, Cassidy, and Tasha came out for a full deep clean and they did amazing. Highly recommend!
Price assessment: Great price
Services: Deep clean
Response from the owner · 6 months ago
Thank you, Michael, for the fantastic review and recommendation. We're thrilled Cayla, Cassidy, and Tasha delivered an excellent deep clean. We appreciate you choosing us among other cleaning services in the Athens/Winder area. We look forward to serving you again whenever you need another deep clean.
Michelle Rivers13 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about Cassidy! She has been cleaning our home for many months, and her attention to detail is remarkable. What also stands out is her warmth and kindness, especially with our older dog. She treats him nice, and it’s a comfort to know that she’s a trustworthy person in our home. Cassidy and Rescue My Time come highly recommended to anyone looking for a reliable and exceptional team to help keep their space beautiful and welcoming!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · 7 months ago
Thank you, Michelle, for the wonderful review and recommendation. We're delighted Cassidy's attention to detail, warmth, and care for your older dog have made you feel comfortable and confident having her in your home. We will share your kind words with Cassidy and the Rescue My Time team. We look forward to continuing to keep your space beautiful and welcoming.
Carl Cucuzza10 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Cayla did a great job and paid attention to every little detail. My wife loved her bows.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 7 months ago
Thank you, Carl. We're thrilled Cayla's attention to detail made such a positive impression and that your wife loved her bows. We appreciate your kind feedback and look forward to serving you both again.
B.Local Guide · 9 reviewsiTotal number of Google reviews B. has written across all businesses on Google Maps, not just this one.
2026 Review Update
Rescue My Time (RMT) is the rare service company that strives daily to provide an exceptional level of professional home cleaning with an attentive and responsive staff to address any questions or concerns.
Lisa, the owner, shows deep respect and care for her team of providers - pretty house doctors. Her empathy, expertise, and wisdom expand into customer care. I know I can rely on her to adapt to my unexpected situations: surgery, with an extended recovery time, a need to reschedule suddenly, rare, but it happens, and always be sweet natured about everything. For example, when our home was chosen as one of the holiday show houses, extra attention was given to details. Tour guests commented on how “spotless” our home was down to the corners! And RMT came through. (I was focused on design details not cleaning.)
Tammi has taken care of me for several years. She is pure sunshine, always asking if I have special requests. I cannot imagine not having Tammi in my life. The rare times I have had substitute staff, I have been delighted by their work ethic and expertise. I have Lisa to thank for this.
I am very selective about home services, and Rescue My Time has my highest recommendation.
We began using the service as an assist for post-op procedure. We met Deborah as the first pro. She is all we had hoped for: professional, skilled, efficient, and personable. ( We sometimes had other pros fill in, and we liked their work.). Staff is friendly and helpful when scheduled service must be changed due to medical appointments. Highly recommend.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 7 months ago
Thank you for this wonderful 2026 update and for your continued trust in Rescue My Time. We're thrilled that Lisa, Tammi, Deborah, and our team provided attentive, professional care during your surgery recovery and for the holiday show house. Your comments about our responsiveness, attention to detail, and the kindness of our staff mean a great deal to us. We appreciate your highest recommendation and look forward to continuing to support you.
Valerie DuganLocal Guide · 36 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Andrea and her team left my house sparkling after the deep clean I requested!
Price: $500+
Services: Deep clean
Response from the owner · 7 months ago
Thank you, Valerie — we’re thrilled Andrea and her team left your house sparkling after the deep clean. We appreciate your trust and your kind review. We look forward to the opportunity to serve you again.
Suzette WilkinsonLocal Guide · 88 reviewsiTotal number of Google reviews Suzette has written across all businesses on Google Maps, not just this one.
EXCELLENT cleaning service! I recommend & endorse Rescue My Time Cleaning Service and appreciate each of the team members for being such great Cleaning Service Techs. Keep up the fantastic job team and excellent customer service 👍 👍
Price assessment: Great price
Services: Deep clean
Response from the owner · 2 years ago
Thank you! We love cleaning your home!!!
JaniceLocal Guide · 16 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
It is easy to see a business with very few bad reviews and assume if they get one or two that it is an outlier. I hoped that when I signed up for this cleaning service. Unfortunately our experience has been negative too.
The service and communication from the owner is awful. From charging the wrong card multiple times despite clear instructions to update the one on file, to recommending we buy five hours worth of service to do our deep spring cleaning only to communicate nothing on our cleaning list to the housekeeper so she wasted the time doing our normal clean more slowly.
They are very responsive to messages about bookings but every time I’ve had an issue there has been radio silence, no ownership of the problem, and no apology. That’s not the kind of trust imbuing response you want from a business that sends strangers into your home on a regular basis. 0 out of 10, don’t recommend.
Response from the owner · 7 months ago
Thank you for your feedback. Timed jobs are always so tricky as we try to do everything on the customers list and when we run out of time, we have instructed our technicians not to stay in order to avoid additional charges without the customer approval. Time jobs are specifically for certain areas in the home not for a whole house cleaning. However, we failed you and we apologize profusely and will strive to improve going forward. Thank you.
Joanna and Brian4 reviewsiTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Maria and Tammy did an amazing job. The house is spotless, which is a far cry from how it was before they arrived. My mother is so impressed, too, and she is a tough customer! I will be a repeat client of Maria’s and Tammy’s!
Price assessment: Reasonable price
Services: Office & workplace cleaning
Response from the owner · 8 months ago
Joanna and Brian, thank you for the wonderful review. We're thrilled Maria and Tammy left your home spotless and that your mother — a tough customer! — was impressed. We'll pass along your compliments to them. We look forward to serving you again.
