Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Restoration 1 of Cary logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Restoration 1 of Cary

East Dundee, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 15 water damage restoration services · 5.0★ from 352 Google reviews

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Report card

Percentile vs other water damage restoration services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Restoration 1 of Cary is better than 97% of water damage restoration services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Restoration 1 of Cary is better than 94% of water damage restoration services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Restoration 1 of Cary is better than 99% of water damage restoration services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Restoration 1 of Cary is better than 100% of water damage restoration services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Restoration 1 of Cary is better than 100% of water damage restoration services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Restoration 1 of Cary is better than 73% of water damage restoration services.B
73

Reviews for your job

Customers hired Restoration 1 of Cary for 8 kinds of job.

Restoration 1 of Cary for fire damage cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Fire damage cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3

All 5 Google reviews tagged “Fire damage cleanup & repair”

Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We retained Restoration 1 of Cary for remediation work at our house following a fire with substantial water and smoke damage. The engagement team, led by Josh & Austin were fantastic throughout the entire process. Very responsive, professional and courteous and kept us informed each step in the process. We would certainly use them again.

Reasonable priceMold inspectionWater damage-related cleanup & repairFire damage cleanup & repair
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin and Jagger were here to clean the air ducts after a fire. They were prompt for the appointment. They worked well together. They were efficient and courteous as they told me what they were doing and freely answered my questions.

Fire damage cleanup & repair+ Responsiveness+ Punctuality+ Quality
Katy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin and Jagger did an excellent job cleaning my air ducts after a kitchen fire. They were personable, professional and diligent making sure the job was done in a timely manner.

Fire damage cleanup & repair+ Responsiveness+ Professionalism
Aidan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The whole team at Restoration One, especially Nathan, did a great job with their services when my grandparents basement flooded.

Fire damage cleanup & repair+ Professionalism
Bonnie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Fire damage cleanup & repairWater damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 48%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair56—
Mold inspection34—
Water damage-related mold removal18—
Sewage cleanup5—
Fire damage cleanup & repair5—
Flooring4—
Mold mitigation3—
Mold remediation3—

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