How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORERestoration 1 of Cary
East Dundee, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 15 water damage restoration services · 5.0★ from 352 Google reviews
Report card
Percentile vs other water damage restoration services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Restoration 1 of Cary for 8 kinds of job.
Restoration 1 of Cary for mold inspection
Clear ✕All 34 Google reviews tagged “Mold inspection”
Rich from Restoration 1 was absolutely amazing. He went above and beyond from the minute he walked in my front door. He made himself available anytime I had questions, and was a pleasure to work with. I would recommend him to anyone. I appreciate the amazing work and the fact that you actually seemed to care about your clients. First class service.
I had a very positive experience working with Rich. He was extremely knowledgeable, informative, professional, and very pleasant to work with. He took the time to answer my questions and was always courteous and respectful. I especially appreciated how knowledgeable Rich was and how willing he was to help. He was…
Very efficient, professional and just overall wonderful service done by Restoration 1 of Cary. Brandon was here the same day that we had our basement flood to take pictures and get an assessment of the water damage. Our own insurance claims adjuster said how great of a job that they did and that it made things…
I had a foundation leak in the basement while I was away for an extended time. Restoration 1 was able to do all the remediation and totally dried everything out without me being home. The communication was great and I was impressed with their work!
Josh is one of the most honest, stand up people I have ever had the pleasure of working with. We had our spiket pipe burst in our wall causing a bit of damage and in a panic we called Restoration 1. From the kind lady booking us in to Josh showing up instantly I felt a massive relief. Once Josh got here there was no…
Highly Recommend for Water Damage & mold removal!! When our basement sump pump failed and caused a flood, I was completely overwhelmed. I called Restoration One to see if they could help, and Cary, the owner, was an absolute lifesaver. She was super helpful, calmed my nerves, and talked me through the entire…
Terry did a great job explaining the process to my wife & I. He & Connor were professional and also easy to talk with. I appreciated the flow of their work & how clean the job looks when it’s all said & done
I very rarely write reviews but I would be remiss to not write one this time because I give Restoration 1 of Cary 10 thumbs up! They are very professional, kind, patient, honest, caring, accommodating, flexible, understanding, and extremely knowledgeable. They think outside the box, to try to meet each customer's…
Brendan was timely and respectful, as well as patient in his explanations.
I had minor water damage in my bathroom. I called Restoration One and Brendan came out. He was very thorough and courteous in evaluating the situation and giving an estimate. I asked him if the damage was light enough for just a regular handyman to deal with. He was honest, said it was. I called a handyman and he…
I've worked with Restoration 1 before they are an excellent organization and their workers are topnotch! Austin has been here a couple years ago so nice to have someone I've worked with before back and Terry, who was new, was excellent, too! The whole team was wonderful, including Brendan (I didn't get the names of…
We retained Restoration 1 of Cary for remediation work at our house following a fire with substantial water and smoke damage. The engagement team, led by Josh & Austin were fantastic throughout the entire process. Very responsive, professional and courteous and kept us informed each step in the process. We would certainly use them again.
Outstanding service, job, customer service, everything!!
The workers were honest, worked consistently. Friendly, efficient….. I would recommend RESTORATION 1 to all my friends and family!
Will definitely recommend.
Josh's commitment to helping our family in a difficult situation is truly impressive. He showed remarkable empathy and understanding, and we are extremely grateful for his assistance. His professionalism makes him highly recommendable, and we endorse both him and his business.
It was great meeting and interacting with Brendan. He was very personable and did a great job checking both attics for any potential problems. Our home inspector found two bathrooms vented to the attic instead of out the roof and was concerned about the possibility of mold. Brendan checked the area and to our relief…
Josh is amazing! Came in and explained what the issue was. Gave us a few recommendations on what to do and really made us feel at ease. Thank you for being so kind and helping out new home owners!
Quick,thorogh service. done very well and effeciently. The men that performed the work were great. Took care with the home as well as being courteous and personable. would highly recommend Restoration 1 of Cary and both Justin and Austin.
This company, Restoration 1 is the kind of company that you need when you’re going through problems with your home. Not only did they do a fantastic job remediating my crawl space, due to a failed sump pump & water flooding it, they helped me handle all the problems with my insurance company. Carrie & Josh, both…
We couldn’t be happier with the professional service we received. Every employee who walked through our door was always polite and considerate in all inter action. We were very grateful for their safety protocols as well! On the last day, we were amazing to see one of the young men shoveling our three car drive…
Our service technician/owner, Joe, inspected our house for concerns of possible water damage and mold. He thoroughly inspected the outside of the house, the inside wall that we were concerned with, as well as our attic.. Fortunately, we did not have any damage or issues. Joe could not have been any nicer or more…
We had water damage from a sump pump not working. First time my family experienced something like this so we didn't really know the process involved. Restoration 1 came the day we called and took the time to answer all of our questions. The staff that came to remove anything that was damaged from the water were very…
Phil from Restoration1 came very promptly and notified in advance about his arrival. Super helpful in planning my day. He was so courteous, knowledgeable, and friendly professional. He was so honest and customer-centric that he took time to explain the situation, his observations, and many tips to take now and for…
Phil came out for mold inspection. He gave an honest assessment and said I didn’t need a mold remediation. I just needed to replace a small section of drywall & make sure to put a vapor barrier behind the drywall where the ducts ran. Integrity at its finest!
We had some water damage from ice dams and Joe was so helpful and informative. He provided us with so much great information and helped us identify what we should do with the damage. We really appreciated his insight and help. They are a great company to work with.
Super helpful and friendly staff! They are super organized, and offer very fair pricing for the quality of the service.
Highly recommend.
Restoration 1 is super professional. We had a roof leak from a storm and they ended up finding more in other rooms that we had not noticed. Would definitely recommend them to everyone
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water damage-related cleanup & repair | 56 | — |
| Mold inspection | 34 | — |
| Water damage-related mold removal | 18 | — |
| Sewage cleanup | 5 | — |
| Fire damage cleanup & repair | 5 | — |
| Flooring | 4 | — |
| Mold mitigation | 3 | — |
| Mold remediation | 3 | — |
