How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORERestoration 1 of Cary
East Dundee, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 15 water damage restoration services · 5.0★ from 352 Google reviews
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Percentile vs other water damage restoration services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Restoration 1 of Cary for 8 kinds of job.
Restoration 1 of Cary for water damage-related cleanup & repair
Clear ✕All 56 Google reviews tagged “Water damage-related cleanup & repair” · showing 40
I cannot say enough good things about Restoration One of Cary. We had water damage happening over a weekend and had no idea what to do or who to call. Carrie went above and beyond to get us hooked up with a contractor to help come stop the damage. Her team of Rich, Austin & Frank have led the charge to ensure that…
Restoration 1 of Cary was on site within an hour after I called and did and amazing professional job.
Terry and Brandon did a great job with the work at my home! They were good at communicating with me the process of everything as well as keeping me updated. They made sure the job was done right! We appreciate their hard work and excellent customer service. I would recommend them to anyone looking at getting work done!
Brandon and Terry did an outstanding job handling my water damage cleanup. They kept me informed throughout the entire process and demonstrated extensive knowledge and professionalism in addressing all of the necessary repairs. I greatly appreciate their hard work, attention to detail, and excellent customer service.
We had some water in our basement when the ac condensate line was clogged and overflowed. Most of the water was on the concrete floor of our furnace room; but it did seep into the next room and into the carpet. My husband and I had used a shop vac to suck up most of the water and had fans and a dehumidifier running…
I had wonderful quick service! Terry, Connor, Henry and James did such a great job remediating the water in my basement. They worked until 2 AM the first night. They ensured it was dry. I appreciated all they did for my home.
Great communication and a wonderful experience! Conner and Terry were great to work with.
Brandon, Terry and Henroy were the absolute best for responding to my situation. Highly recommend using!
Brandon and the Team were great. Thanks!
Very efficient, professional and just overall wonderful service done by Restoration 1 of Cary. Brandon was here the same day that we had our basement flood to take pictures and get an assessment of the water damage. Our own insurance claims adjuster said how great of a job that they did and that it made things…
We had severe water damage due to flooding in our below-grade floors during the recent heavy rains. We did some research and found that Restoration 1 of Cary came highly recommended. They were very professional, friendly, and easy to work with. They knew we had limited budget and worked with us to come up with the…
I had a foundation leak in the basement while I was away for an extended time. Restoration 1 was able to do all the remediation and totally dried everything out without me being home. The communication was great and I was impressed with their work!
Josh is one of the most honest, stand up people I have ever had the pleasure of working with. We had our spiket pipe burst in our wall causing a bit of damage and in a panic we called Restoration 1. From the kind lady booking us in to Josh showing up instantly I felt a massive relief. Once Josh got here there was no…
We had a basement flood and needed help fast, and Restoration 1 exceeded every expectation. I called them on a Sunday, and they were out that same day to assess the damage and begin bringing in equipment to start the drying process immediately. By the very next day, everything had already been completely gutted out…
We had an incredible experience with the Restoration 1 team at a very difficult time when we experienced flooding in our basement. The team was extremely responsive from the moment we reached out and they were onsite within a few short hours of notifying them. They were able to immediately make an impact by…
Restoration 1 in Cary, Terry, Brendan, Henroy and anyone else that helped with the tear out of our flooded basement, THANK YOU! A situation that was so stressful and heartbreaking you all were there quickly, and guided us throughout the entire process. So glad we had you by our side to get the job done right and to…
Highly Recommend for Water Damage & mold removal!! When our basement sump pump failed and caused a flood, I was completely overwhelmed. I called Restoration One to see if they could help, and Cary, the owner, was an absolute lifesaver. She was super helpful, calmed my nerves, and talked me through the entire…
We had some standing water from a failed sump pump in our basement. We called and they were able to send someone out quickly to evaluate and get us a quote. Our insurance denied the claim and we ended up handling the clean up ourselves however Brendan still followed up with us to make sure we were doing ok and make…
Thank you SO SO much to you and your team for an incredible, speedy response and fantastic work in getting our crisis under control and addressed. When a pipe broke over our collection and water ran for five hours, I thought we would be dealing with the aftermath for a long time. However, your swift and organized…
Restoration 1 of Cary was amazing after our recent basement flood. Brendan showed up immediately after the call and began assessing the damage. Within an hour of the assessment, Terry and Connor were moving totes and cleaning up all the excess water. By the afternoon, they had all the water cleaned up, fans in…
Restoration 1 did a great job with remediation after a burst pipe damaged our house. Brendan, Terry, and Conner responded quickly, assessed the damage, and started working to dry everything out the same day. Their communication throughout was excellent. I highly recommend them!
Josh, Austin and Connor were great! Start to finish, they helped make a frustrating situation much easier
Brendan with Restoration 1 was fantastic! He was super personable and explained things in a manner that I could easily understand. He was thorough and presented me with various options in the end. I would definitely recommend him highly to others and call him back for help in future projects if need be. Thank you!
I’m so grateful for the service I received from restoration one! They came right away and helped me get the initial cleanup done. They brought in the equipment to dry things out. I was super impressed with their knowledge of what to do and where to look for damage. The next day they came in and took pictures for…
Restoration 1 Cary was absolutely amazing in cleaning up our flood! The team was incredibly professional, friendly, and knowledgeable, and they truly went above and beyond every step of the way. We are so thankful we found them and highly recommend their services!
Great experience with Restoration 1 of Cary. They were very professional. Special thanks to Brendan Crotty. He was super helpful throughout the whole process.
I had just given birth to my son on Monday, and my husband and I didn’t return home until Thursday. When we arrived home with our newborn, we walked into significant water damage. A sink had been left slightly running with a slow leak, and during the three days we were in the hospital, the water flooded our floors…
Restoration 1 made a bad experience as good as possible. Had a flood in my laundry room that leaked down to main level. Brandon and the team arrived promptly, explained the process, mitigated the issue and cleaned up everything quickly and professionally. Very responsive and helpful!
I've worked with Restoration 1 before they are an excellent organization and their workers are topnotch! Austin has been here a couple years ago so nice to have someone I've worked with before back and Terry, who was new, was excellent, too! The whole team was wonderful, including Brendan (I didn't get the names of…
We retained Restoration 1 of Cary for remediation work at our house following a fire with substantial water and smoke damage. The engagement team, led by Josh & Austin were fantastic throughout the entire process. Very responsive, professional and courteous and kept us informed each step in the process. We would certainly use them again.
Amazing service with Restoration 1! Thanks to them, our client was able to refinance their home!
Will definitely recommend.
Josh's commitment to helping our family in a difficult situation is truly impressive. He showed remarkable empathy and understanding, and we are extremely grateful for his assistance. His professionalism makes him highly recommendable, and we endorse both him and his business.
I used Restoration 1 to repair the water damage in our home. I worked initially with the owner Carrie as well as Josh and Paul who led excellent teams to complete the repair. They showed up early each day and stayed until their work was done - sometimes as late as 6:00 pm. Their workmanship was outstanding. I have…
I can’t say enough good things about this company. In our water emergency, they were extremely prompt, very good at communicating, and thorough in their work. I highly recommend this company.
I have nothing but amazing things to say about Restoration 1! The owner, Carrie, was available to take my calls and answer any questions (of which there were many) during all hours of the day. She was kind and helpful! Also, all the gentlemen that came to do the water damage work were very profession and timely.…
Restoration 1 was amazing. They answered all of our questions and walked us through the steps. They did what they said and listened during a really tough time. We really appreciate them holding our hand during the process. I would recommend them to anybody that is dealing with any water damage.
November17,2022 I can't say enough about this company. I had a pipe burst in my basement; they were at my house every day for six days making sure the basement was totally dried out. They took pictures, hauled away furniture, etc. Each day something was cleaned out, you would never know the guys were here, Also,…
These guys were great! They arrived at our home shortly after I called regarding our recent basement flooding. They were professional and knowledgeable. They did a great job!
This company, Restoration 1 is the kind of company that you need when you’re going through problems with your home. Not only did they do a fantastic job remediating my crawl space, due to a failed sump pump & water flooding it, they helped me handle all the problems with my insurance company. Carrie & Josh, both…
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water damage-related cleanup & repair | 56 | — |
| Mold inspection | 34 | — |
| Water damage-related mold removal | 18 | — |
| Sewage cleanup | 5 | — |
| Fire damage cleanup & repair | 5 | — |
| Flooring | 4 | — |
| Mold mitigation | 3 | — |
| Mold remediation | 3 | — |
