BLocal Guide · 289 reviewsTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this place
rEvolve Guitars & Music Shop
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%97+27.4Replies to reviews 8%9+0.7Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#98 of 171 music lessonsPosition by Experts Score among all companies we track in this category. · better than 43%
4.9 ★★★★★ 375 Google reviews · 23 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
11%reviews answered by the owner
Oct 2026latest review
rEvolve Guitars & Music Shop at a glance
Google reviewers rate rEvolve Guitars & Music Shop 4.9 out of 5 based on 375 reviews, highlighting knowledgeable staff, competitive pricing, and a wide selection of new and used instruments. Customers frequently praise the relaxed atmosphere, fair trade-in values, and quality repair services, noting the store offers a less pressured experience than large chain retailers. Minor criticisms include perceptions of limited American-made inventory and occasional staff interactions that left some visitors feeling annoyed during transactions.
- Google rating: 4.9 out of 5 from 375 reviews (93% five-star).
- Reviews on this page: 375 Google reviews (283 with written comments, 11 with photos).
- Owner responses: the business replied to 11% of reviews.
- Most recent review: October 10, 2026.
- Service: Music Lesson serving Memphis, Tennessee.
Data from Google, last updated November 3, 2026.
Score profile vs other music lessons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.rEvolve Guitars & Music Shop: 94/100 on this factor. Category median: 92.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.rEvolve Guitars & Music Shop: 97/100 on this factor. Category median: 93.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.rEvolve Guitars & Music Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.rEvolve Guitars & Music Shop: 9/100 on this factor. Category median: 48.F
9
Bar = this company · dark tick = category median.
Star ratings
375 Google reviews we collected
- 5 stars34893%
- 4 stars226%
- 3 stars31%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 283 written reviews
- Praise29598%
- Complaints62%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14348%
- Price & value6522%
- Would recommend3612%
- Quality & results289%
- Honesty & trust124%
- Speed & response114%
- Communication62%
What customers talk about
We read 283 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have a lot of guitars from beginner to some really nice ones as well as a lot of accessories and large selection of acoustic guitars, they also g…”
“…accessories and large selection of acoustic guitars, they also give great value on used guitars and gear and have great customer service shop here be…”
“I wish I could give them one more star highly recommend.”
“Never going back and hope the place goes out of business.”
“We had a great experience here buying our first guitar for our daughter after being frustrated with other options in town.”
“What a wonderful place with down-to-earth, honest experts to help you out with any question.”
“I immediately felt the hometown warmth of this store and had a great experience purchasing a new guitar.”
“While it was not something they would consign, they tested it and took the time to explain to me what it was and it’s value.”
People customers mention
- Geoff 12 reviews
- Zach 5 reviews
- Zack 4 reviews
- Jeff 3 reviews
- Center 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
StevenLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
What a wonderful place with down-to-earth, honest experts to help you out with any question. Love this shop, they get all my business.
Jwright12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I couldn’t say enough good things about this place. The owner is incredible. They have a lot of guitars from beginner to some really nice ones as well as a lot of accessories and large selection of acoustic guitars, they also give great value on used guitars and gear and have great customer service shop here before…
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have nothing but very positive experiences with rEVolve. In my opinion they are the best guitar store in the Memphis/Bartlett area!
DavidLocal Guide · 125 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My daughter has been learning how to play the guitar and wanted to buy her own to take to college. The staff here was very helpful and knowledgable in helping her pick the perfect guitar for her. They have a great selection of guitars at all prices and features. Very compfortable and easy experience. My…
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Such a cool spot! Clean and organized from wall-to-wall. Cool guitars, hard parts, and accessories you won't see in big box stores. Owner knows his stuff if you're building something!
Austin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Started going here when it opened, many moons ago, I had to have been 11 or 12. Now I'm 27 and I still love this spot. You can tell these guys care about the craft, always helpful.
Photos
Customer reviews
4.9 ★★★★★ 375 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Steven SheltonLocal Guide · 81 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a wonderful place with down-to-earth, honest experts to help you out with any question. Love this shop, they get all my business.
Response from the owner · 3 weeks ago
Thank you!!
NBLP7001Local Guide · 15 reviewsTotal number of Google reviews NBLP7001 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great service and deals with Geoff.
Response from the owner · a month ago
Thank you!
Jwright 8312 reviewsTotal number of Google reviews Jwright has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI couldn’t say enough good things about this place. The owner is incredible. They have a lot of guitars from beginner to some really nice ones as well as a lot of accessories and large selection of acoustic guitars, they also give great value on used guitars and gear and have great customer service shop here before you go to the big box stores! Good people!💯💯💯
Response from the owner · a month ago
Thank you!
Chris Mullins1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have nothing but very positive experiences with rEVolve. In my opinion they are the best guitar store in the Memphis/Bartlett area!
Response from the owner · 2 months ago
Thank you!!
David BradyLocal Guide · 125 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy daughter has been learning how to play the guitar and wanted to buy her own to take to college. The staff here was very helpful and knowledgable in helping her pick the perfect guitar for her. They have a great selection of guitars at all prices and features. Very compfortable and easy experience. My daughter is thrilled with the guitar she purchase. Thank you rEvolve Guitars & Music Shop Highly recommend
Response from the owner · 2 months ago
Thank you!
Bobby Smith4 reviewsTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat local music store.
Jonathan McConnellLocal Guide · 11 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place to buy a guitars. Five stars for the owner Jeff
Response from the owner · 3 months ago
Thank you!
Jonathan Ardestani9 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat store
Response from the owner · 4 months ago
Thank you!
Matt Jones1 reviewTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a cool spot! Clean and organized from wall-to-wall. Cool guitars, hard parts, and accessories you won't see in big box stores. Owner knows his stuff if you're building something!
Response from the owner · 4 months ago
Thank you!!
Business details
- Address: 5832 Stage Rd, Bartlett, TN 38134
- Phone: (901) 371-0928
- Website: revolveguitars.com
- Service area: Memphis, TN