Pest control service · Waynesville, OH · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★70 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$151typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Rich's Pest Control five out of five stars based on seventy reviews, with the owner responding to all feedback. Customers frequently cite prompt scheduling, often receiving service within one day of contacting the company, along with reasonable pricing and no long-term contracts. Staff members are described as knowledgeable and professional when treating issues like yellow jackets, ants, and fleas, while also providing clear explanations of treatment plans and costs.
Google rating: 5.0 out of 5 from 70 reviews (99% five-star).
Reviews on this page: 70 Google reviews (61 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 10, 2026.
Service: Termite Control Service serving Waynesville, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Rich's Pest ControlTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rich's Pest Control: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rich's Pest Control: 98/100 on this factor. Category median: 89.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rich's Pest Control: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rich's Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rich's Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
5.0of 5
5 stars6999%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
99%praise
Praise15699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1464%
Reasonable836%
Overpriced00%
Not sure00%
$151+46% vs typical termite control services
Middle half of what 14 customers paid ($135–$222) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3925%
Staff & attitude3019%
Would recommend2918%
Price & value2516%
Communication1811%
Quality & results128%
Honesty & trust43%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was quick to return call and got me on his schedule within a day or two.”
“He was very helpful and informative as he discussed interior and exterior issues.”
“From one company to another I highly recommend Rich’s Pest Control.”
“They came the next day and took care of it swiftly, confidently and for a fair price.”
“He was knowledgeable and professional and took time to explain options and services.”
“We decided to have Rich’s take care of our house regularly as they did such an excellent job.”
“I trust them completely and have recommended them to family and friends!”
People customers mention
Ryan13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rich's Pest Control for 8 kinds of job. Pick one to see what they paid and said.
JJustinLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The guys get it done without any drama. Very dependable and reasonable prices. I highly recommend them
Paid $60–80Great price
JJennaLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Beyond impressed! Rich came out to treat the inside and outside of our home for spiders, ants and proactively treating for mice. He was very helpful and informative as he discussed interior and exterior issues. 5 stars!! We will be using this service for now on.
Paid $200+Reasonable priceGeneral pest inspectionBug & insect extermination
CCharlotte5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very prompt in returning my call. I spoke with Ryan on the phone who was very cordial and professional. Service was the next morning which made me extremely happy. The gentleman that performed the service was extremely professional and knowledgeable. This company is a keeper for the future!
Paid $100–120Reasonable priceHornet & wasp extermination
CChrisLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
An ideal pest solution. Rich came out and handled our yellow jacket next right away. He was knowledgeable and professional and took time to explain options and services. We decided to have Rich’s take care of our house regularly as they did such an excellent job. Reasonable prices and no contract!
Paid $140–160Great priceHornet & wasp exterminationBug & insect extermination
NNick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great customer service. I called and they were able to come over the next day (mind you it was 95 degrees out and they had to put on a bee suit!) . It took them 15 min to treat area, and no more bees! Thank you! I would definitely recommend them for any pest control!
Paid $160–180Reasonable priceBee extermination
KKevin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ryan has been helping me remove fleas in yard and couldn’t be better. There is no up charges like other companies. He’s texted me updates and even answered texts on the weekend. I highly recommend Rich’s pest control.
The guys get it done without any drama. Very dependable and reasonable prices. I highly recommend them
Price assessment: Great price
Price: $60–80
Pest type: Rodents, Cockroaches
Response from the owner · 2 weeks ago
Justin,
Thank you so much for this review! We truly appreciate your business, and we look forward to continuing to work with you into the future!
Thank you,
Rich and Ryan
Rich's Pest Control
J
Jan Riordan2 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
I called Ryan at Rich's Pest Control about a yellow jacket ground nest in my yard. He was quick to return call and got me on his schedule within a day or two. Ryan was very knowledgeable & helpful. I believe Rich came to my house and exterminated the yellow jackets. Very happy, satisfied customer!
Response from the owner · 2 weeks ago
Jan,
Thank you so much for taking the time to leave us a review! We truly appreciate your kind words. We're happy to help in the future if any issues arise. Thank you!
All the best,
Rich and Ryan
Rich's Pest Control
S
Sean Jarvis7 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Ryan took care of my yellow jacket problem perfectly. Easy, clean, on time, efficient. Thank you
Price assessment: Reasonable price
Services: Bee extermination
Response from the owner · 2 weeks ago
Sean,
Thank you so much for the 5-Star review! We truly appreciate your business, and we look forward to helping you in the future if any issues arise. Thank you!
All the best,
Rich and Ryan
Rich's Pest Control
N
Nicholas BrindisiLocal Guide · 13 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Ryan is amazing! Super friendly and very knowledgeable. Price is reasonable. Thank you!
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 3 weeks ago
Nicholas,
Thank you!! We truly appreciate your kind words and for taking the time to leave us a review. We sincerely appreciate your business, and we look forward to continuing to work with you!
All the best,
Rich and Ryan
Rich's Pest Control
J
Jenna JonesLocal Guide · 27 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Beyond impressed! Rich came out to treat the inside and outside of our home for spiders, ants and proactively treating for mice. He was very helpful and informative as he discussed interior and exterior issues. 5 stars!! We will be using this service for now on.
Price assessment: Reasonable price
Price: $200+
Services: General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents, Spiders
Response from the owner · a month ago
Jenna,
Thank you so much! We truly appreciate you reaching out to us and for leaving us such a wonderful review! We look forward to keeping your home pest and rodent free. If you ever have any questions or concerns, please don't hesitate to reach out to us at any time. Thank you!!
All the best,
Rich and Ryan
Rich's Pest Control
T
Tamara WootenLocal Guide · 15 reviewsiTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
Goodbye yellowjackets! Thank you for the speedy service and for being knowledgeable!
Services: Hornet & wasp extermination
Response from the owner · a month ago
Tamara,
Thank you!! We really appreciate your review! We are always happy to help and if there's anything we can do to help in the future, please let us know. Thanks again!
All the best,
Rich and Ryan
Rich's Pest Control
C
Charlotte Heckenmueller5 reviewsiTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
Very prompt in returning my call. I spoke with Ryan on the phone who was very cordial and professional. Service was the next morning which made me extremely happy. The gentleman that performed the service was extremely professional and knowledgeable. This company is a keeper for the future!
Price assessment: Reasonable price
Price: $100–120
Services: Hornet & wasp extermination
Pest type: Other
Response from the owner · a month ago
Charlotte,
Thank you so much for the detailed and kind review! We truly appreciate your business and are more than happy to help in the future if any concerns arise. Thanks again!
All the best,
Rich and Ryan
Rich's Pest Control
C
Courtney Paffett11 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Had wasps in my soffit right above our door out to our back deck. They came the next day and took care of it swiftly, confidently and for a fair price. Will absolutely use them again!
Services: Hornet & wasp extermination
Response from the owner · Edited 2 weeks ago
Courtney,
Thank you so much for the review! We truly appreciate it and we appreciate your kind words. We are happy to assist with any pest concern that you may encounter in the future. Thank you so much!
All the best,
Rich and Ryan
Rich's Pest Control
C
Chris ShieldsLocal Guide · 8 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
An ideal pest solution. Rich came out and handled our yellow jacket next right away. He was knowledgeable and professional and took time to explain options and services. We decided to have Rich’s take care of our house regularly as they did such an excellent job. Reasonable prices and no contract!
Price assessment: Great price
Price: $140–160
Services: Hornet & wasp extermination, Bug & insect extermination
Response from the owner · 2 months ago
Chris,
We really appreciate you taking the time to leave us such a great review! We are more than happy to help, and we look forward to continuing to serve you to keep your home pest free!
Thank you!
Rich and Ryan
Rich's Pest Control
G
Gabriel Drake2 reviewsiTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Rich and Ryan were fantastic throughout the entire process. Thank you!
Price assessment: Great price
Price: $200+
Services: Hornet & wasp extermination
Response from the owner · 2 months ago
Gabriel,
We truly appreciate you taking time to leave us a 5-Star review! Thank you so much! If there's anything we can do to assist you in the future, please don't hesitate to reach out to us at any time.
Thank you,
Rich and Ryan
Rich's Pest Control
