Fence contractor · Salem, OR · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%85+20.6Value 14%95+13.4Replies to reviews 7%38+2.7Craft & service penalty76−2.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 43 gate installationiPosition by Experts Score among all companies we track in this category. · better than 29%
4.7★★★★★450 Google reviews · 24 photos
88%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Rick's Custom Fencing & Decking 4.7 out of 5 based on 450 reviews, with the owner responding to 53% of them. Customers frequently cite punctuality, professional communication, and fair pricing for fence installations, repairs, and decking projects. Recurring themes include efficient crews who handle custom designs and provide detailed cost breakdowns. However, some lower-rated reviews describe instances of poor post-sales communication, scheduling conflicts, material delivery errors, and significant price discrepancies compared to retail estimates.
Google rating: 4.7 out of 5 from 450 reviews (88% five-star).
Reviews on this page: 450 Google reviews (420 with written comments, 59 with photos).
Owner responses: the business replied to 53% of reviews.
Most recent review: November 10, 2026.
Service: Gate Installation Service serving Salem, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other gate installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyGate Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rick's Custom Fencing & Decking: 86/100 on this factor. Category median: 90.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rick's Custom Fencing & Decking: 85/100 on this factor. Category median: 87.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rick's Custom Fencing & Decking: 76/100 on this factor. Category median: 97.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rick's Custom Fencing & Decking: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rick's Custom Fencing & Decking: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rick's Custom Fencing & Decking: 38/100 on this factor. Category median: 75.D
38
Bar = this company · dark tick = category median.
Star ratings
450 Google reviews we collected
4.7of 5
5 stars39788%
4 stars256%
3 stars82%
2 stars41%
1 star164%
Praise vs complaints
Phrases our text analysis found in 420 written reviews
96%praise
Praise76096%
Complaints284%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price1616%
Reasonable7878%
Overpriced11%
Not sure55%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21627%
Quality & results18423%
Speed & response14218%
Would recommend10113%
Communication8110%
Price & value597%
Honesty & trust51%
What customers talk about
We read 420 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Work was quick, quiet, and thoroughly professional.”
“…for roughly $900 for one post replacement, but it all ended well, he hung up on me as I would of too as well.…”
“Jesfri and Auzzie did great work in repairing different sections of my fence.”
“The fence still looks awful, like it was put up by amateurs.”
“Were quick and handled my odd design requests perfectly, allowing me to cap off the fence posts into a trellis for a wisteria.”
“This error delayed my project, and even though it was their mistake, they did not give me a full refund when I returned the wood.”
“Highly recommend these guys and Rick’s Fencing in Salem”
“I won't recommend this company to anyone.”
“They readjusted the door, explained why this problem was occuring and were very knowledgeable about the fencing materials.”
“…nd, with ample time as well as a free lane to the left, the employee ignored my signal, continued in the center lane leaving me no other choice but to…”
“He was very pleasant and thorough giving me a reasonable estimate.”
“Since then I hear Rick's Custom Fence is very expensive compared to others and their finished products aren't that great.”
“Both seemed genuinely concerned that the job got done the way we wanted it completed.”
People customers mention
Art36 reviews
Tilson28 reviews
Kaden21 reviews
Pedro19 reviews
Kota19 reviews
Ricks14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rick's Custom Fencing & Decking for 8 kinds of job. Pick one to see what they paid and said.
Laura4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Jordan and Tiernan were friendly and helpful. Did a great job repairing my fence.
Reasonable price
Bryan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Art and Tilson from Rick's built a Good Neighbor fence, and a deer fence around our garden. Work was quick, quiet, and thoroughly professional. Would not hesitate to recommend or to hire again.
Paul4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My whole experience was wonderful. Jim and Austin did a beautiful job. They were very pleasent to work with. Jim kept me updated throughout the entire project.
Reasonable priceFence building
David7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Extremely polite guys that did quick quality work. Replaced a rotted post. Recommend
SeanBregLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Were quick and handled my odd design requests perfectly, allowing me to cap off the fence posts into a trellis for a wisteria. Understood my concerns about not having the fence attached to the house. Did great work, looks great. My installers were Jorge and Angle and they were outstanding.
Reasonable priceFence building
Monica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We called about a gate adjustment and Art and Tilson were at our door two hours later. They readjusted the door, explained why this problem was occuring and were very knowledgeable about the fencing materials. The were neat, courteous and very personable. We were impressed.
Jordan and Tiernan were friendly and helpful. Did a great job repairing my fence.
Price assessment: Reasonable price
Fence type: Wood fence, Chain link fence
Response from the owner · 2 days ago
Thank you so much for the kind words and for choosing us for your fence repair! We’re glad Jordan and Tiernan were friendly and helpful, and that you felt the price was fair. We’ll pass your feedback along to them. We take pride in doing the job right, whether it’s a wood or chain link fence. If you ever need anything else down the road, we’re just a call away. Thanks again!
Bryan Dawley4 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Art and Tilson from Rick's built a Good Neighbor fence, and a deer fence around our garden. Work was quick, quiet, and thoroughly professional. Would not hesitate to recommend or to hire again.
Thank you for choosing Rick’s to build your Good Neighbor fence and the deer fence around your garden! Art and Tilson will be glad to hear you appreciated how quickly and quietly they worked. Your recommendation means a lot to our team, and we’d be happy to work with you again. Enjoy your garden!
Paul LeVeau4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
My whole experience was wonderful. Jim and Austin did a beautiful job. They were very pleasent to work with. Jim kept me updated throughout the entire project.
Price assessment: Reasonable price
Services: Fence building
Fence type: Wood fence
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Rick’s Custom Fencing & Decking. Jim and Austin take great pride in their craftsmanship and customer service, and we're glad their beautiful work and excellent communication made your project a great experience. We’ll be sure to share your kind words with them. Thank you for trusting Rick’s with your new wood fence. We hope you enjoy it for years to come!
David Medina7 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Extremely polite guys that did quick quality work. Replaced a rotted post. Recommend
Response from the owner · 2 weeks ago
Thank you for your great review and recommendation! We're so glad our team was able to quickly replace your rotted fence post while providing friendly, professional service and quality workmanship. We appreciate you choosing Rick’s Custom Fencing & Decking and look forward to helping with any future fencing needs!
SeanBreg WLocal Guide · 24 reviewsiTotal number of Google reviews SeanBreg has written across all businesses on Google Maps, not just this one.
Were quick and handled my odd design requests perfectly, allowing me to cap off the fence posts into a trellis for a wisteria. Understood my concerns about not having the fence attached to the house. Did great work, looks great. My installers were Jorge and Angle and they were outstanding.
Price assessment: Reasonable price
Services: Fence building
Fence type: Other
Response from the owner · 3 weeks ago
Thank you for your wonderful review! We love helping homeowners bring their unique ideas to life, and we're so glad our team could accommodate your custom trellis design while addressing your concerns about the fence installation. It's great to hear that Jorge and Angel delivered outstanding craftsmanship and service. We hope your new fence looks even more beautiful once the wisteria is in bloom! Thank you for choosing Rick’s Custom Fencing & Decking!
Monica Duran1 reviewiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
We called about a gate adjustment and Art and Tilson were at our door two hours later. They readjusted the door, explained why this problem was occuring and were very knowledgeable about the fencing materials. The were neat, courteous and very personable. We were impressed.
Price assessment: Great price
Services: Fence building
Fence type: Vinyl fence
Response from the owner · 4 weeks ago
Thank you for the wonderful review! We're so glad Art and Tilson were able to respond quickly and get your vinyl gate adjusted. We pride ourselves on providing knowledgeable, professional service, and it's great to hear they took the time to explain the issue and ensure everything was working properly. We'll be sure to share your kind words with them. Thank you for trusting Rick's Custom Fencing & Decking!
Holly Smith6 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Tyson was efficient and knowledgeable during the sales process. Jessfri and Auzzie were great to work with during the build out, and our fence looks fantastic. Jessfri was excellent about communicating with us and inspected quality into our fence throughout the process, making small corrections and adjustments as needed to ensure the best finished product.
We have received many compliments from neighbors already! Highly recommend Rick’s.
Price assessment: Reasonable price
Services: Fence building, Wood fence installation
Fence type: Wood fence
Response from the owner · a month ago
Thank you so much for your wonderful review and recommendation! We're thrilled to hear that Tyson made the sales process smooth and informative, and that Jessfri and Auzzie delivered such a fantastic finished fence. We especially appreciate you recognizing Jessfri's attention to detail, quality craftsmanship, and communication throughout the installation. It's great to hear your new wood fence is already getting compliments from the neighbors! Thank you for choosing Rick’s Custom Fencing & Decking. We hope you enjoy your beautiful new fence for years to come!
Cydreese Aebi6 reviewsiTotal number of Google reviews Cydreese has written across all businesses on Google Maps, not just this one.
Jesfri and Auzzie did great work in repairing different sections of my fence. The were efficient and offered a couple alternative ideas which saved me money. Highly recommend these guys and Rick’s Fencing in Salem
Price assessment: Reasonable price
Services: Fence building, Wood fence installation
Fence type: Wood fence
Response from the owner · a month ago
Thank you for the great review! We’re so glad Jesfri and Auzzie were able to efficiently repair your fence and offer solutions that helped save you money. We’ll be sure to share your kind words with them. Thank you for recommending Rick’s Custom Fencing & Decking in Salem — we truly appreciate your business!
Cory Long4 reviewsiTotal number of Google reviews Cory has written across all businesses on Google Maps, not just this one.
We chose Rick’s custom fencing and decking and we couldn’t be happier!!! They were very professional and friendly! Pedro was amazing! His communication and attention to details were exceptional and very appreciated! He was very clear in explaining what he could do and the pros and cons for what each decision would mean. His team of Jesse, Jesfri, Nick, mark, and Ossie were all top notch! We will be using Rick’s for all our future fencing needs!
Price assessment: Great price
Services: Fence building, Wood fence installation
Fence type: Wood fence
Response from the owner · a month ago
Thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience with Pedro and the entire team. His communication, attention to detail, and willingness to walk you through your options are exactly the kind of service we strive to provide.
We’ll be sure to share your kind words with Pedro, Jesse, Jesfri, Nick, Mark, and Ossie. Thank you for choosing Rick’s Custom Fencing & Decking — we truly appreciate your trust and look forward to helping with any future fencing projects!
Lorna Hobbs1 reviewiTotal number of Google reviews Lorna has written across all businesses on Google Maps, not just this one.
I am very happy with my fence project. Pedro and Jesse were friendly and professional and got the job done ahead of schedule. Highly recommend.
Price assessment: Reasonable price
Services: Wood fence installation
Fence type: Wood fence
Response from the owner · a month ago
Thank you for the great review and recommendation! We’re so glad you’re happy with your new fence. It’s wonderful to hear that Pedro and Jesse were friendly, professional, and even completed the project ahead of schedule. We’ll be sure to pass along your kind words to them. Thank you for choosing Rick’s Custom Fencing & Decking!
