House cleaning service · Indianapolis, IN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%98+23.8Value 14%99+14Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 60 post construction cleaningiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★165 Google reviews · 23 photos
95%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$287typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Right The 1st Time 4.9 out of 5 based on 165 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, thoroughness, and flexible scheduling for deep cleans, move-ins, and post-renovation dust removal. Pricing is described as affordable, and communication is generally viewed as positive, though one lower-rated review noted a desire for more updates during the cleaning process.
Google rating: 4.9 out of 5 from 165 reviews (95% five-star).
Reviews on this page: 165 Google reviews (148 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 8, 2026.
Service: Post Construction Cleaning serving Indianapolis, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: satisfaction.
Right The 1st TimePost Construction Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Right The 1st Time: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Right The 1st Time: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Right The 1st Time: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Right The 1st Time: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Right The 1st Time: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Right The 1st Time: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
165 Google reviews we collected
4.9of 5
5 stars15695%
4 stars85%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 148 written reviews
100%praise
Praise291100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1736%
Reasonable2655%
Overpriced12%
Not sure36%
$287+23% vs typical post construction cleaning
Middle half of what 29 customers paid ($189–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8429%
Staff & attitude7124%
Speed & response4315%
Would recommend3612%
Communication269%
Honesty & trust176%
Price & value145%
What customers talk about
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Right the 1st time did an awesome job cleaning our home.”
“Everything was super clean and they were very nice.”
“…ome, but you want to spend time with your kids, Amy and her team are quick to help us save both time and money.…”
“I highly recommend if you are looking to get your home cleaned.”
“Great communication from start to finish, good attention to detail, can’t recommend enough.”
“…e owner, Amy, for her passion for cleaning and servicing others in a genuine way.…”
“Cheyenne did an excellent job and the cost was very reasonable.”
People customers mention
Amy18 reviews
Lupe4 reviews
Hannah3 reviews
Shelby3 reviews
First3 reviews
Job3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Right The 1st Time for 5 kinds of job. Pick one to see what they paid and said.
RRalston1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Right the 1st time did an awesome job cleaning our home. They were detailed in each area of the home and the deep clean left the house feeling brand new. I highly recommend if you are looking to get your home cleaned.
Paid $500+Reasonable priceDeep clean
JJacob2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
It was a good service for the time they were here & for the help we needed/need. I only wished they communicated more with us while they were here. To be fair though I could have as well
DDara10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I contacted Right the 1st Time last month for an estimate after seeing some neighbor’s recommendations online. Quick and easy estimate with discussion of what our family needed. First cleaning completed on 8/14 and so happy with how clean our house is for the first time in months. Balancing work, the kids…
Paid $300–350Reasonable priceStandard cleaning
GGonzalez1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They were a punctual, very organized, and worked really well and very diligently. Did an amazing job.
Paid $500+Reasonable price
AArleen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They were on time. They were very thorough. They were very polite. Worked very diligently and wanted to make sure everything was in well.
Paid $500+Reasonable priceDeep clean
CCassidy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The team did an awesome job deep cleaning a new home before move in! Everything was super clean and they were very nice.
Right the 1st time did an awesome job cleaning our home. They were detailed in each area of the home and the deep clean left the house feeling brand new. I highly recommend if you are looking to get your home cleaned.
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
Response from the owner · 3 weeks ago
Thanks so much, Ralston! We’re really glad you loved the deep clean and noticed the attention to detail in every area. We appreciate the recommendation and look forward to helping keep your home feeling brand new.
L
Laura Jones4 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
With two children under four years old, they can make a really big mess. Part of our journey is to keep the house cleaned up, but having time to deep clean is always tricky. We met Right the 1st Time at the Better Business Bureau Torch Award for Ethics, and we were so impressed with the owner, Amy, for her passion for cleaning and servicing others in a genuine way. And true to her word, she scheduled us space, gave us a contract with specifics that would be done during the visit with multiple price options, and had two technicians at our house for five hours, giving us the additional cleaning to make us feel more at home. Getting ceiling, fans, baseboards, and all those spots you know you need to get in your home, but you want to spend time with your kids, Amy and her team are quick to help us save both time and money. We are now forever partners on an bi-weekly cleaning plan! Also a huge shout out to Jeli for her immaculate work. No dust on any frames of the doors, windows were all beautiful looking through, and you could almost not tell that two kids had been there before. Super thankful! And highly recommend!
Price assessment: Great price
Price: $150–200
Services: Office & workplace cleaning, Standard cleaning, General housekeeping, Deep clean
Response from the owner · a month ago
Erik, thank you for the incredible review—I'm so glad we could help you stay on top of the deep cleaning while you focus on your kids. It means a lot that you appreciated the clear options and checklist, and that our team could tackle the ceiling fans, baseboards, and all those easy-to-miss spots to make the home feel fresh again. We truly appreciate you trusting us with a bi-weekly plan, and I’ll be sure to pass your kind words along to Jeli.
J
Jacob Francis2 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
It was a good service for the time they were here & for the help we needed/need. I only wished they communicated more with us while they were here. To be fair though I could have as well
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning, General housekeeping, Deep clean
Response from the owner · 2 months ago
Thank you so much for your feedback! I’m glad to hear the service was helpful and that you were pleased with what our team was able to accomplish during the time we were in your home.
Our techs are trained to stay focused on getting the job done correctly while also “reading the room” and being mindful of each client and their home. During the cleaning, our office also checks in to provide an update and give our clients an opportunity to share any questions, concerns, or priorities while the team is still there.
That said, communication from our techs is an important part of the five-star experience we strive to provide, too. I appreciate you bringing this to my attention, and I’ll use your feedback as a coaching opportunity with the team.
We appreciate the opportunity to serve you, and now we know what we need to work on to earn that next ⭐ at a future visit! 😊 Challenge accepted!
Thank you again for choosing Right The 1st Time and for sharing your feedback with us!
Amy - Right The 1st Time
D
Dara Sander10 reviewsiTotal number of Google reviews Dara has written across all businesses on Google Maps, not just this one.
I contacted Right the 1st Time last month for an estimate after seeing some neighbor’s recommendations online. Quick and easy estimate with discussion of what our family needed. First cleaning completed on 8/14 and so happy with how clean our house is for the first time in months. Balancing work, the kids extracurriculars, and everything else with life was feeling like too much. Josie did an amazing job with each of our bathrooms and our kitchen. So excited to keep a monthly schedule that will help me feel more organized and put together.
Price assessment: Reasonable price
Price: $300–350
Services: Standard cleaning
Response from the owner · 2 months ago
Dara, thank you so much for the kind review and for giving Right The 1st Time a try. I’m glad the estimate process was quick and that Josie helped get your bathrooms and kitchen feeling truly clean again—especially with how hectic life gets with work and kids. We’re excited to keep you on a monthly schedule so things stay easy and organized.
M
Michael McCann6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I need to hire them as I have needs but can’t afford higher prices
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · 2 months ago
Michael, thanks for the 5-star rating and for considering Right The 1st Time. We understand budgets can be tight, so feel free to reach out and we’ll see if there’s a way to tailor a cleaning plan that fits your needs and price range.
G
Gonzalez Family Calendar1 reviewiTotal number of Google reviews Gonzalez has written across all businesses on Google Maps, not just this one.
They were a punctual, very organized, and worked really well and very diligently. Did an amazing job.
Price assessment: Reasonable price
Price: $500+
Response from the owner · 3 months ago
Thank you so much for the kind words! We really appreciate you noticing how punctual and organized our team was, and we’re glad the diligent work showed in the results. It means a lot that you felt we did an amazing job.
A
Arleen Gonzalez2 reviewsiTotal number of Google reviews Arleen has written across all businesses on Google Maps, not just this one.
They were on time. They were very thorough. They were very polite. Worked very diligently and wanted to make sure everything was in well.
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
Response from the owner · 3 months ago
Thank you, Arleen! We really appreciate you noting that our team was on time, thorough, and polite, and that they worked diligently to make sure everything was taken care of. Thanks again for choosing Right The 1st Time.
C
Cassidy Wichowsky8 reviewsiTotal number of Google reviews Cassidy has written across all businesses on Google Maps, not just this one.
The team did an awesome job deep cleaning a new home before move in! Everything was super clean and they were very nice.
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning
Response from the owner · 3 months ago
Thank you, Cassidy! I’m so glad our team could help get your new home move-in ready with a thorough deep clean, and I appreciate you mentioning how friendly they were. We really value your support.
J
joylynn townsend6 reviewsiTotal number of Google reviews joylynn has written across all businesses on Google Maps, not just this one.
wonderful wonderful experience. jelli was was excellent. she did more than i could ever do. i will continue with her for along time.
Services: Standard cleaning
Response from the owner · 3 months ago
Joylynn, thank you so much for the kind review. We’re really glad you had such a wonderful experience and that Jelli went above and beyond with your cleaning. We truly appreciate your continued support and look forward to helping keep your home spotless for a long time.
