iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%98+13.9Replies to reviews 7%61+4.3Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 125 electriciansiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★1,092 Google reviews · 86 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
$1.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers highlight punctual same-day service, clear explanations of electrical issues, and professional conduct during panel replacements and EV charger installations. While most customers report transparent pricing and thorough diagnostics, a minority of low-star reviews cite missed appointment windows, aggressive driving, and quotes that were significantly higher than competing bids for simple repairs.
Google rating: 4.9 out of 5 from 1,092 reviews (97% five-star).
Reviews on this page: 1,092 Google reviews (897 with written comments, 33 with photos).
Owner responses: the business replied to 62% of reviews.
Most recent review: October 24, 2026.
Service: Electrician serving Houston, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Right Touch ElectricalElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Right Touch Electrical: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Right Touch Electrical: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Right Touch Electrical: 92/100 on this factor. Category median: 98.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Right Touch Electrical: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Right Touch Electrical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Right Touch Electrical: 61/100 on this factor. Category median: 88.B
61
Bar = this company · dark tick = category median.
Star ratings
1,092 Google reviews we collected
4.9of 5
5 stars1,05897%
4 stars172%
3 stars00%
2 stars30%
1 star141%
Praise vs complaints
Phrases our text analysis found in 897 written reviews
98%praise
Praise1,82398%
Complaints282%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4119%
Reasonable15271%
Overpriced21%
Not sure209%
$1.1k+127% vs typical electricians
Middle half of what 165 customers paid ($322–$2.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude55130%
Quality & results31717%
Communication27515%
Speed & response26114%
Would recommend20611%
Price & value1649%
Honesty & trust774%
What customers talk about
We read 897 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The gentlemen who came in to work on our electrical problem Derrick was so kind, polite, and quick to get our problem resolved.”
“They did an excellent job, the communication was very clear.”
“What makes this review even more horrible - I rec'd a call from Right Touch Electrical to ask how the electrician did and I told them the terrible ser…”
“He took the time to explain the electrical issues clearly, what should and should not be done, and what I could do to prevent potential electrical haz…”
“They came out the same day I reported issues and the work was done on the same day.”
“I set an appointment with them they never showed up or called to say anything not good”
“I highly recommend Chris to anyone looking for a trustworthy, professional, and knowledgeable electrician!”
“These guys are outrageously high on their pricing I have four other beds on the same job and they were $3,000 higher no I would not recommend”
“The price is reasonable compared to other bids I have received.”
“Way over priced for a simple job.”
“They are fully transparent throughout the entire process, answer all of my questions, and only leave once the job is done properly and I have approved.”
“I will never trust anyone without showing me they are licensed electricians because it’s a headache with those fake electricians.”
People customers mention
Kendrick44 reviews
Josh32 reviews
Chris30 reviews
Isaac28 reviews
Alex17 reviews
Levi15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Right Touch Electrical for 8 kinds of job. Pick one to see what they paid and said.
ReinelLocal Guide · 143 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★
Josh and Right Touch Electric are a superb team.
They helped me to hook up a dishwasher and found out that the previous work was badly done. They showed me and helped me understand what was the proper way to have the connection done to be safe.
Very professional and i will highly recommend them
Paid $500–1,000Reasonable priceElectrical parts assembly
Vuthy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Chris was professional, knowledgeable, and honest. He took the time to explain the electrical issues clearly, what should and should not be done, and what I could do to prevent potential electrical hazards and keep my home safe. I really appreciated his recommendations and the fact that he took the time to test…
KarenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had to have my electric panel replaced. They came out the same day I reported issues and the work was done on the same day. The technicians were working until after 6pm. They did an excellent job, the communication was very clear. My electrical panel was shutting off because it was basically burning from the…
Paid $5,000+Reasonable priceElectrical panel replacement or upgradingService not listed
Catherine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alex was very professional and answered all my questions. I would recommend him for any electrical services.
Heather8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kendrick was kind and so helpful. He explained to me the issues in a way that made sense.
Paid $1,000–1,500Not sureElectrical inspections
Kenda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Same day service. The team was knowledgeable, explained everything thoroughly, and was very professional. Cannot recommend this company highly enough.
Josh and Right Touch Electric are a superb team.
They helped me to hook up a dishwasher and found out that the previous work was badly done. They showed me and helped me understand what was the proper way to have the connection done to be safe.
Very professional and i will highly recommend them
Price assessment: Reasonable price
Price: $500–1,000
Services: Electrical parts assembly
Response time: 2–4 hr
Vuthy Rotheudt5 reviewsiTotal number of Google reviews Vuthy has written across all businesses on Google Maps, not just this one.
Chris was professional, knowledgeable, and honest. He took the time to explain the electrical issues clearly, what should and should not be done, and what I could do to prevent potential electrical hazards and keep my home safe. I really appreciated his recommendations and the fact that he took the time to test everything, identify the problems, and explain his findings without charging me for the testing. His honesty, expertise, and willingness to help gave me confidence in his work. I highly recommend Chris to anyone looking for a trustworthy, professional, and knowledgeable electrician!
I had to have my electric panel replaced. They came out the same day I reported issues and the work was done on the same day. The technicians were working until after 6pm. They did an excellent job, the communication was very clear. My electrical panel was shutting off because it was basically burning from the inside out. I'm lucky I didn't end up with a house fire. I had some other work done since they were already here. There were a couple of different price, equipment and warranty options to choose from based on the equipment chosen. I sleep much easier knowing our ongoing power issues are finally resolved.
Price assessment: Reasonable price
Price: $5,000+
Services: Electrical panel replacement or upgrading, Service not listed
Response time: 0–1 hr
melissa gilhartLocal Guide · 19 reviewsiTotal number of Google reviews melissa has written across all businesses on Google Maps, not just this one.
Restoration of a transformer did a "soft blow" to some of my appliances. Kendrick is a very good communicator in explaining the possibilities of what happened. Also, he confirmed that the work down prior by Levi, Alex, and others 2 years ago, helped from making a situation worse. I felt very validated that I made the right choice initially with Right Touch, and they were there for me now!!! thanks, kendrick! mpg
Response from the owner · 2 years ago
Hi Melissa! Thank you for this great review! We’ve enjoyed working with you all these years!
Deborah Hardin7 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
