Tax consultant · Midwest City, OK · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%21+5.1Value 14%0+0Replies to reviews 7%50+3.5Craft & service penalty99−0.1Momentum penalty0−10Experts Score= 29Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.29SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#83 of 85 accountantsiPosition by Experts Score among all companies we track in this category. · better than 2%
4.8★★★★★91 Google reviews · 18 photos
93%five-star reviews
3.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
21.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate RLH Tax Services LLC 4.8 out of 5 based on 91 reviews, highlighting clear communication, timely responses, and the convenience of their online document portal. Clients frequently describe the firm as professional and helpful for both personal and small business tax preparation, noting that staff explain financial reports thoroughly. However, a minority of low-star reviews criticize the company for unresponsiveness to emails and a lack of provided timelines during extended filing processes.
Google rating: 4.8 out of 5 from 91 reviews (93% five-star).
Reviews on this page: 91 Google reviews (87 with written comments).
Owner responses: the business replied to 3% of reviews.
Most recent review: August 27, 2026.
Service: Accountant serving Midwest City, Oklahoma.
Data from Google, last updated November 1, 2026.
Score profile vs other accountants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: momentum.
RLH Tax Services LLCAccountants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RLH Tax Services LLC: 56/100 on this factor. Category median: 87.C
56
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RLH Tax Services LLC: 21/100 on this factor. Category median: 82.D
21
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RLH Tax Services LLC: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RLH Tax Services LLC: 0/100 on this factor. Category median: 92.F
0
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RLH Tax Services LLC: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RLH Tax Services LLC: 50/100 on this factor. Category median: 78.C
50
Bar = this company · dark tick = category median.
Star ratings
91 Google reviews we collected
4.8of 5
5 stars8593%
4 stars00%
3 stars11%
2 stars00%
1 star55%
Praise vs complaints
Phrases our text analysis found in 87 written reviews
93%praise
Praise15293%
Complaints117%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
57%fair
Great price114%
Reasonable343%
Overpriced343%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4025%
Staff & attitude3622%
Speed & response3622%
Communication2213%
Quality & results159%
Price & value74%
Honesty & trust74%
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Definitely recommend Robin and her team for filling your taxes.”
“Avoid at all costs unless you like paying for services that you will never receive.”
“My wife and I have been more than pleased with the professionalism and timeliness of their service and they are always ready with any questions we have.”
“…d review stats before filing and the reports are received in a most timely manner along with advice on such things as estimates for the following year…”
“Very unresponsive and hardly ever in their office during the regular hours posted.”
“Thank you ladies for explaining my husband the financial reports.”
“From the start, she and her team have been professional, responsive, and thorough.”
“Robin charged me a fair, flat fee and didn’t ask for the balance until the job was done.”
“She’s tough, straightforward, and honest—you won’t get empty promises or fairy tales about magically reducing your debt to zero.”
People customers mention
Robin31 reviews
Summer7 reviews
Harris6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RLH Tax Services LLC for 2 kinds of job. Pick one to see what they paid and said.
JJames4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Like other new clients at RLH tax service, I was referred by my long time CPA who has great confidence in Robin and her staff. My wife and I have been more than pleased with the professionalism and timeliness of their service and they are always ready with any questions we have. Personal visits are encouraged to…
MMissy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We decided to have Robin and Summer to handle our personal and Plumbing Business Tax Return. Thank you ladies for explaining my husband the financial reports.
TThomas8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Robin was an absolute life saver. She communicated well start to finish and went above and beyond even after her job was technically finished. I’m so thankful for her knowledge and services. Do yourself a favor and go see her
Reasonable priceIRS audit representationTax problem consultingTax Preparation
JJillLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I’m embarrassed to admit I was 3 years behind in filing my taxes. The thought of starting the process was daunting and overwhelming. Robin made me feel confident that this wasn’t going to be a difficult task and she was right. I’m actually looking forward to getting my 2026 taxes to her on time 😏
Thanks again Robin
CCedar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Robin and her team were fantastic to work with. This was my first time filing as a small business owner, and she made this process easy and streamlined. I appreciate the care and professionalism that came with working with RLH Tax Services. It's also a positive to be able to support a local business.
Great priceNew business tax consultingIncome tax return preparation
KKevin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Robin at RLH Tax Services has been exceptional to work with. From the start, she and her team have been professional, responsive, and thorough. They use TaxDome, an intuitive and user-friendly platform that makes document uploads, task tracking, and communication seamless. I especially appreciate the ability to sign…
Like other new clients at RLH tax service, I was referred by my long time CPA who has great confidence in Robin and her staff. My wife and I have been more than pleased with the professionalism and timeliness of their service and they are always ready with any questions we have. Personal visits are encouraged to answer any questions and review stats before filing and the reports are received in a most timely manner along with advice on such things as estimates for the following year. If a 5 star rating is the highest, I would reward that without question. Dr. Jim Flynn
Response from the owner · 2 months ago
Jim,
Thanks so much.
K
kerri wenner7 reviewsiTotal number of Google reviews kerri has written across all businesses on Google Maps, not just this one.
My first conversation with Robin was all the good. My second conversation, after a payment was receive revieled another side of her that is rude, arrogant, unprofessional. After an initial conversation where she listened to problems I had with two other firms she said she could help me. She stated her fees are not as his as the others and "I wish people would write negative reviews about ******* so the public would know" how bad the company is. During the next conversation I realized she had unofficially dismissed me as a client. During that conversation and said she could likely save me $12.00 in fees with the IRS. Her fees after the initial 1500.00 were to be 8000 ish dollars which makes her untrustworthy because she initially said her fees are not near as high as other firms charge. However, that is higher than the other two firms discussed. If she could have actually helped with the IRS it may have been worth her fees but who pays $9500.00 to save $12.00. She is just unprofessional and deceiving. It is unacceptable to take on a client, take their initial payment and then drop them without a conversation for clarity and understanding.
Response from the owner · 2 months ago
Kerri,
I’m sorry our conversations left you feeling this way. However, I disagree with several of the statements and characterizations in your review.
Professional services were performed and are documented. After completing that work, I gave you my honest assessment of the situation, including what could and could not realistically be accomplished. I’m sorry that my directness came across as rude; that was not my intention.
Because of my professional obligation to protect client confidentiality, I cannot publicly provide the details necessary to respond to each allegation. I can only say that the review does not accurately reflect the complete history of the matter, the services provided, or our communications.
I sincerely hope you are able to resolve the matter successfully.
M
Missy3 reviewsiTotal number of Google reviews Missy has written across all businesses on Google Maps, not just this one.
We decided to have Robin and Summer to handle our personal and Plumbing Business Tax Return. Thank you ladies for explaining my husband the financial reports.
D
Dave Holman3 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Let's start off by saying that even one star for RLH Tax Services is an absolute joke!!! So if you want to pay a tax service literally thousands of your hard earned money with no actual service of any kind in return then this is definitely place for you. If not, then I highly suggest you go literally anywhere else for your tax needs. Very unresponsive and hardly ever in their office during the regular hours posted. If you have used "Robin"/ RLH Tax Services in the past I highly suggest you have another CPA look over your tax file to insure you weren't defrauded as we were. AGAIN, PAID THOUSANDS FOR NO SERVICES RENDERED !!!
ROBIN / RLH TAX SERVICE = THIEF
0 out of 0 stars
And judging by the dates on the reviews and the way that they are organized it is clear that they pay Google for the service that puts good reviews first, so that their new customers, oops I mean victims won't see the bad reviews.
Price assessment: Overpriced
L
Lorien Holman11 reviewsiTotal number of Google reviews Lorien has written across all businesses on Google Maps, not just this one.
If I could give this place a 0 stars I would. I gave them my personal and business taxes. They took $1000 to file a power of attorney, never gave timelines or deadlines and because it took longer than expected to get some of my old documents back from another CPA who no longer practices. they told me they were keeping my money and I could come pick up my paperwork to give to another CPA. Avoid at all costs unless you like paying for services that you will never receive. We did speak in March 2025 but they were not hired until July 2025 so technically only one year since they were hired though the email indicates years. I guess you don't have to know how to count to be a CPA.
See attached email:
Robin Harris
Mon, Aug 24, 10:47 AM (2 days ago)
to me, Summer
Hi Lorien,
I’m sorry you have had trouble reaching us.
I went back through everything so I could get a clear picture of where things stand. When we first spoke in March 2025, we discussed that this was already a fairly complicated project involving several years of business and personal returns, payroll filings, ERC amendments, and records from multiple prior accountants.
Unfortunately, it has now been almost a year and a half, and we only recently received the remaining documents needed to move forward. During that time, additional returns and filing requirements have continued to accumulate.
I’m going to be honest: at this point, I don’t believe this is a good fit for our firm. The amount of time it has taken to receive the information, combined with the size of the project and our current workload, makes this something we are no longer able to take on.
Email sent to us:
We will not be preparing or filing your business or personal tax returns. You will need to find another tax professional as soon as possible since several filings are already delinquent.
We will gather the original documents you provided and let you know when they are ready to be picked up. We will also withdraw any Powers of Attorney we currently have on file. The invoices you paid were for the Power of Attorney work and did not include tax return preparation.
I’m sorry we were not able to get this worked out, but I don’t want to continue holding your information when we are not the right firm to move this forward.
Robin
Robin L Harris, EA NTPI Fellow
RLH Tax Services, LLC
Price assessment: Overpriced
Services: Accounting support, Tax problem consulting
Response from the owner · 2 months ago
Lorien,
I’m sorry this matter ended with you dissatisfied. However, I disagree with the claim that you paid for services that were never provided. Professional services were performed and documented.
After reviewing the information ultimately provided, I determined that our firm was not the right fit for the additional work and communicated that decision to you. Because of my professional obligation to protect client confidentiality, I cannot publicly discuss the details or respond point-by-point.
We have communicated with you privately regarding your documents and the remaining administrative matters. We sincerely wish you well moving forward.
T
Thomas Russo8 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Robin was an absolute life saver. She communicated well start to finish and went above and beyond even after her job was technically finished. I’m so thankful for her knowledge and services. Do yourself a favor and go see her
Price assessment: Reasonable price
Services: IRS audit representation, Tax problem consulting, Tax Preparation
J
Jill GentileLocal Guide · 28 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
I’m embarrassed to admit I was 3 years behind in filing my taxes. The thought of starting the process was daunting and overwhelming. Robin made me feel confident that this wasn’t going to be a difficult task and she was right. I’m actually looking forward to getting my 2026 taxes to her on time 😏
Thanks again Robin
C
Cedar & Sage Creative1 reviewiTotal number of Google reviews Cedar has written across all businesses on Google Maps, not just this one.
Robin and her team were fantastic to work with. This was my first time filing as a small business owner, and she made this process easy and streamlined. I appreciate the care and professionalism that came with working with RLH Tax Services. It's also a positive to be able to support a local business.
Price assessment: Great price
Services: New business tax consulting, Income tax return preparation
K
Kevin Jones-Eastland2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Robin at RLH Tax Services has been exceptional to work with. From the start, she and her team have been professional, responsive, and thorough. They use TaxDome, an intuitive and user-friendly platform that makes document uploads, task tracking, and communication seamless. I especially appreciate the ability to sign returns and submit payments electronically--it makes the entire process efficient and stress-free.
Although they have a beautiful and conveniently located office in OKC, the digital workflow is so streamlined that everything can be handled with ease online. After our previous CPA retired, finding Robin and her team was a huge relief. We couldn't be happier with the service--they are truly fantastic.
Price assessment: Reasonable price
F
Farouq6 reviewsiTotal number of Google reviews Farouq has written across all businesses on Google Maps, not just this one.
Definitely recommend Robin and her team for filling your taxes. We had a somewhat complicated case that required an ITIN with self-employed taxes. Robin guided us through the entire process even when our submission was delayed due to a mistake by the IRS. She will do whatever it takes until the final service is delivered. Also, the online portal is also great since it allows us to easily upload and share any documents on the fly!