iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★33 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Road Runner Pet Sitting Services five stars based on thirty-three reviews, with the owner responding to all feedback. Clients frequently highlight the in-home boarding environment, including a fenced yard for exercise, and note that staff provide daily photo updates to maintain communication. The service is described as reasonably priced and flexible, accommodating last-minute schedule changes and specific pet needs. No recurring criticisms appear in the provided excerpts, as all reviews express satisfaction with the care and professionalism received.
Google rating: 5.0 out of 5 from 33 reviews (100% five-star).
Reviews on this page: 33 Google reviews (31 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 21, 2026.
Service: Dog Walker serving Danville, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Road Runner Pet Sitting Services: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Road Runner Pet Sitting Services: 96/100 on this factor. Category median: 85.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Road Runner Pet Sitting Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Road Runner Pet Sitting Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
5.0of 5
5 stars33100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
100%praise
Praise29100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1976%
Reasonable624%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude724%
Would recommend724%
Price & value621%
Quality & results310%
Communication310%
Honesty & trust27%
Speed & response13%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very nice and are really flexible with everything!”
“If you’re looking for someone you can truly trust to care for your fur baby like their own, look no further.”
“Knowing Nimbus is so excited to go back and is genuinely loved and cared for makes every mile worth it.”
“Their communication with you is top notch and the daily photos you receive of your pups are the sweetest!”
“My favorite part is they are very quick with communicating with you while you’re gone and they send pictures as well.”
“Always a trustworthy and wonderful place to leave our beagle/ terrier mix.”
People customers mention
Teresa4 reviews
Scott4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Road Runner Pet Sitting Services for 5 kinds of job. Pick one to see what they paid and said.
miya2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
These pet services are great! Just went on a week vacation and they took care of my dog Butkis. They sent me pictures just so it could give me a piece of mind. Butkis really had the time of his life like he was on vacation too. Thank you to Mrs.Teresa and her husband. They are very nice and are really flexible with everything!
Reasonable price
Faith3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
We absolutely love this place and so does our boy Clyde ❤️ She sends daily pictures, is very reasonably priced, and our pug gets so excited every time we pull in! 🐾 It gives us such peace of mind knowing he’s happy and well cared for while we’re away. We highly recommend her! 🐶💕
Great priceDog boarding
Sharron1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Theresa & Scott have been caring for my pooch Roger for 6 years. He is a quirky fella & they are great with him. They are loving, kind & patient. They know his history & challenging behaviors that resulted from a tough start. Initially I was very forthcoming about all of it & expected that he may not be considered…
Great priceDog boarding
Allyson3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Not sure I completed but we were so pleased I don’t mind repeating. We traveled from Houston to Danville where I was excited to board another dog but the business no longer existed. Sophia a 9 yr old Australian Shepherd who to my knowledge had NEVER bean kenneled or boarded. I researched and found Road Runner,…
Reasonable priceDog boarding
Amanda10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This was and is one of the biggest blessings in our lives !!!! What a great lady, and my furr babies instantly took to her!! She took pics and gave updates and I was totally at peace being a couple hours away. The price is unbeatable!! Thank you and I plan to use this service moving forward. Will tell everyone i know about it!!
Great priceCat sitting (in-home)Dog sitting (in-home)
Scott1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great..opportunity for my dog to experience of having a great time at Road Runner Pet Sitting Services! They keep her for 2 days. Took great care of her! I recommend them to everyone who needs to have a pet looked after and safe place to play! While you're at work or on vacation!
These pet services are great! Just went on a week vacation and they took care of my dog Butkis. They sent me pictures just so it could give me a piece of mind. Butkis really had the time of his life like he was on vacation too. Thank you to Mrs.Teresa and her husband. They are very nice and are really flexible with everything!
Price assessment: Reasonable price
Response from the owner · 4 days ago
Thank you so much Miya for taking the time to leave us a review. Greatly appreciated! Butkis is a lot of fun to watch. He is so full of energy and his zoomies crack me up.
Holly WheelerLocal Guide · 43 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Teresa and her family are absolutely amazing people! ❤️ Nimbus gets so excited to see Teresa, and it’s clear he absolutely loves his vacations there. He always comes home calm and well-behaved, which gives me peace of mind knowing he’s had a wonderful time!
Teresa is so kind, sweet, and caring. I always receive pictures and videos of Nimbus running around, having fun, and being loved. I drive an hour each way to drop him off or pick him up because I know he’s in the best hands possible!
Unlike many boarding facilities where dogs spend most of their time in crates, Teresa and her family let them run, play, and spend quality time with them. Nimbus isn’t just boarded there — he’s treated like family!
Knowing Nimbus is so excited to go back and is genuinely loved and cared for makes every mile worth it. I cannot recommend Teresa and her family enough! If you’re looking for someone you can truly trust to care for your fur baby like their own, look no further. Seeing how much Nimbus loves staying with them says it all. I wouldn’t want him staying anywhere else! 🐾❤️ Two
Price assessment: Great price
Services: Dog boarding
Response from the owner · 6 days ago
Wow Holly! Thank you so much! It means so much you feel that way. That is why we do this. Dogs like Nimbus make our job easy because he is such an amazing dog. He gets along with everyone, and it is so much fun to watch them all play together.
Faith Wright3 reviewsiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
We absolutely love this place and so does our boy Clyde ❤️ She sends daily pictures, is very reasonably priced, and our pug gets so excited every time we pull in! 🐾 It gives us such peace of mind knowing he’s happy and well cared for while we’re away. We highly recommend her! 🐶💕
Price assessment: Great price
Services: Dog boarding
Response from the owner · 6 days ago
Thank you so much Faith! Clyde holds a special place in our hearts and is always welcome here.
Sharron Francis1 reviewiTotal number of Google reviews Sharron has written across all businesses on Google Maps, not just this one.
Theresa & Scott have been caring for my pooch Roger for 6 years. He is a quirky fella & they are great with him. They are loving, kind & patient. They know his history & challenging behaviors that resulted from a tough start. Initially I was very forthcoming about all of it & expected that he may not be considered a "good fit". From the onset of his visits they used the info to better meet his needs rather than turning him away. Drop off & pick up are always seamless & I can travel with complete confidence in his care. I am extremely greatful for the outstanding services they provide & recommend them highly. Since Roger has been staying with the Royer's for a good bit it has been really nice to see them grow their business & the pride they have in what they have built. That is reflected in the love & attention they give the animals they care for.
Price assessment: Great price
Services: Dog boarding
Response from the owner · 6 days ago
Thank you, Sharron! We have enjoyed watching how Roger has adapted over the years. He is a lot more receptive to having more dogs around him. He has come so far, and we are very proud of him. We enjoy having him stay with us. I absolutely love how soft his fur is. It is hard to stop petting him.
Allyson David3 reviewsiTotal number of Google reviews Allyson has written across all businesses on Google Maps, not just this one.
Not sure I completed but we were so pleased I don’t mind repeating. We traveled from Houston to Danville where I was excited to board another dog but the business no longer existed. Sophia a 9 yr old Australian Shepherd who to my knowledge had NEVER bean kenneled or boarded. I researched and found Road Runner, someone on property 24/7. It’s their home! Teresa’s care, concern and keeping us informed with pictures and videos. This is not your corporate boarding experience. As long as Road Runner is around and I have a dog, I will be a client.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 6 days ago
We are so glad you found us Allyson! We had a great time with Sophia. She is a pretty sweet girl and she did great with all our guests. We look forward to seeing her again when you come back to town.
Amanda Nelson10 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
This was and is one of the biggest blessings in our lives !!!! What a great lady, and my furr babies instantly took to her!! She took pics and gave updates and I was totally at peace being a couple hours away. The price is unbeatable!! Thank you and I plan to use this service moving forward. Will tell everyone i know about it!!
Price assessment: Great price
Services: Cat sitting (in-home), Dog sitting (in-home)
Response from the owner · 6 days ago
Your crew is amazing and I absolutely love coming to your home and spending time with them!
Scott Rose1 reviewiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Great..opportunity for my dog to experience of having a great time at Road Runner Pet Sitting Services! They keep her for 2 days. Took great care of her! I recommend them to everyone who needs to have a pet looked after and safe place to play! While you're at work or on vacation!
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 6 days ago
Thank you, Scott! Violet is such a sweet girl and was so much fun watching her run around playing with our other guests.
Kim Serd3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Road Runner Pet Sitting is very good with my kitties. We have some special requests for 1 of our kitties and they go over and above to make sure our kitties are happy. It is good to know that your fur babies are taken care of while you are on vacation. Highly recommend!
Price assessment: Great price
Services: Cat sitting (in-home)
Response from the owner · 2 months ago
Thank you so much for the kind review Kim! Greatly appreciated!
Will Terry4 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Perfect place to take your pets when going out of town. Sends multiple pictures of your pet outside running around with the other animals. Zero complaints at all and great pricing.
Price assessment: Great price
Services: Dog boarding
Response from the owner · 2 months ago
Thank you Will. We appreciate your review.
George SooleyLocal Guide · 31 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Always a trustworthy and wonderful place to leave our beagle/ terrier mix. I’ve known the Royer’s for many years and have trusted them in our home for pickup when circumstances require. I appreciate their service that gives us the opportunity to travel, sometimes last minute, without having to think about meeting our dog’s needs.
Price assessment: Reasonable price
Services: Dog boarding, Dog sitting (in-home)
Response from the owner · 2 months ago
Thank you so much! Means the world to us that you feel this way.
