Roberto LopezLocal Guide · 34 reviewsTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTienen una gran variedad de cigarrillos
Robertsons Shop
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%61+38.8Reliability 28%50+14.1Replies to reviews 8%13+1.1Momentum penalty92−0.8Experts Score= 53Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 31 ice cream shopsPosition by Experts Score among all companies we track in this category. · better than 10%
4.7 ★★★★★ 655 Google reviews · 23 photos
82%five-star reviews
4.60★last 12 monthsAverage stars on reviews from the last 12 months only.
9.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
Robertsons Shop at a glance
Customers frequently highlight the shop's friendly staff, competitive pricing, and wide selection of coffee, vapes, and tobacco products. Recurring themes include helpful service and a welcoming atmosphere, though some reviewers note a loyalty rewards program. A common criticism involves product quality issues, such as defective or pre-used vapes, alongside complaints about inconsistent pricing and perceived hostility during customer interactions.
- Google rating: 4.7 out of 5 from 655 reviews (82% five-star).
- Reviews on this page: 654 Google reviews (390 with written comments, 11 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 14, 2026.
- Service: Ice Cream Shop serving Holladay, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other ice cream shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Robertsons Shop: 61/100 on this factor. Category median: 83.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Robertsons Shop: 50/100 on this factor. Category median: 80.C
50
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Robertsons Shop: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Robertsons Shop: 13/100 on this factor. Category median: 59.F
13
Bar = this company · dark tick = category median.
Star ratings
654 Google reviews we collected
- 5 stars53982%
- 4 stars599%
- 3 stars223%
- 2 stars102%
- 1 star244%
Praise vs complaints
Phrases our text analysis found in 390 written reviews
- Praise24694%
- Complaints166%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14254%
- Price & value7830%
- Would recommend156%
- Speed & response104%
- Quality & results83%
- Honesty & trust83%
- Communication10%
What customers talk about
We read 390 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The people are especially friendly and knowledgeable.”
“I was told there was nothing they can do very rude.”
“…aven't waited but maybe 5-10 minutes to get a tasty hot coffee for a good price.…”
“Guess you just have to cross your fingers and hope you get somebody competent to ring you up, otherwise you might end up getting ripped off.”
“Outstanding customer service and phenomenal selection, Highly recommend to all cigars lovers”
“But this place is the best around and quickly became the only one we go to.”
“Vast and wide selection, awesome service, great reward system, and love that they reach out and do their prize drawings!”
“Right out of the package it had a horrible taste and the juice meter read 3%.”
“…arge mocha 5-10 times, and everytime the staff is friendly and fast, honest haven't waited but maybe 5-10 minutes to get a tasty hot coffee for a good…”
“I went in and explained this occurrence and was told we’ll give you $5 bucks off!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ChanseLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Honestly it’s one of my favorite spots. Between caffeine, nicotine and a simple bite. It’s one of the best all in one places. Especially on a Sunday morning. The people are especially friendly and knowledgeable. They will always ensure you walk out with what you’re wanting with the best deals possible.
Ras1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Used to really like this place until they sold me a fake geek bar and then refused to refund my money - or even exchange the product for the real thing.
Jamie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I don’t think I will be coming back here. The first time I came in I got charged like $48 for my vape so I didn’t go back for a year because the vape store I generally go to has cheaper vapes then I started going back because it’s on my way home from work welp this orange creamsicle geek bar is at 34% and I pulled…
SamLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great environment. Friendly workers. Very Helpful!! They even helped my Mom find some little toys for my niece!? An Extremely helpful group of Employees & Management... Super Cool Vibes... 💯
Tyson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Was visiting Utah recently and was totally blown away by how great this place was, coffee was unusually good, and their staff specifically Tabitha was a gem and very helpful. SO glad I decided to check this place out I barely ever leave reviews but this place deserved it!!!
KatheyLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
This IS, and will always be my choice. Absolutely 💯 the best in prices, selections, and variety. If they don't have it, you don't need it. The personal, are kind as well as informative and have exceptional knowledge on all products. When it comes to customer service and good vibes, there simply is not a better…
Photos
Customer reviews
4.7 ★★★★★ 655 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Dominic SpagnolettiLocal Guide · 256 reviewsTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is awesome. Great staff amazing selections
Chanse CheckettsLocal Guide · 11 reviewsTotal number of Google reviews Chanse has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonestly it’s one of my favorite spots. Between caffeine, nicotine and a simple bite. It’s one of the best all in one places. Especially on a Sunday morning. The people are especially friendly and knowledgeable. They will always ensure you walk out with what you’re wanting with the best deals possible.
Jazper Donaki-Siekia6 reviewsTotal number of Google reviews Jazper has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place to shop!! Amazing Staff!
- Price per person: $40–50
BryanLocal Guide · 13 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest prices in the valley - also has a large selection of discounted vapes.
- Price per person: $40–50
- Noise level: Quiet, easy to talk
- Group size: 1 person, 2 people
- Wait time: No wait
Denise GormanLocal Guide · 50 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways fast and friendly service.
Ras Jason M. Ludwig1 reviewTotal number of Google reviews Ras has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUsed to really like this place until they sold me a fake geek bar and then refused to refund my money - or even exchange the product for the real thing.
Jamie Pearson5 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI don’t think I will be coming back here. The first time I came in I got charged like $48 for my vape so I didn’t go back for a year because the vape store I generally go to has cheaper vapes then I started going back because it’s on my way home from work welp this orange creamsicle geek bar is at 34% and I pulled it out of the box like 4 hours ago I can’t smoke 60 percent of a vape in that time frame they generally last me two weeks and from reading the reviews I’m not going to get any help so I’m just going to go back to Murray vapes even if a product is defective they generally hook you up
Response from the owner · a month ago
You’re always welcome to come back and switch things out if it is defective. we actually try and help as much possible.
Sam CamaraLocal Guide · 70 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat environment. Friendly workers. Very Helpful!! They even helped my Mom find some little toys for my niece!? An Extremely helpful group of Employees & Management... Super Cool Vibes... 💯
- Price per person: $20–30
- Noise level: Quiet, easy to talk
- Wait time: No wait
Tyson Adams3 reviewsTotal number of Google reviews Tyson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas visiting Utah recently and was totally blown away by how great this place was, coffee was unusually good, and their staff specifically Tabitha was a gem and very helpful. SO glad I decided to check this place out I barely ever leave reviews but this place deserved it!!!
Business details
- Address: 4490 S Highland Dr, Millcreek, UT 84124
- Phone: (385) 900-4616
- Website: robertsonssmokeshop.com
- Service area: Holladay, UT