Carpet cleaning service · Denver, CO · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★783 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$536typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the team for punctuality, professional communication, and thorough cleaning of carpets, rugs, upholstery, and ducts. Many reviewers highlight the clear pricing discussions and lack of upselling as positive aspects of their experience. However, several low-star reviews criticize the service for being overpriced, with some customers reporting significant discrepancies between initial quotes and final charges or expressing dissatisfaction with the cleaning results relative to the cost.
Google rating: 5.0 out of 5 from 783 reviews (98% five-star).
Reviews on this page: 783 Google reviews (664 with written comments, 16 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 22, 2026.
Service: Mattress Cleaning Service serving Denver, Colorado.
Data from Google, last updated October 26, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Robinson Custom CleaningMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Robinson Custom Cleaning: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Robinson Custom Cleaning: 94/100 on this factor. Category median: 94.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Robinson Custom Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Robinson Custom Cleaning: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Robinson Custom Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Robinson Custom Cleaning: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
783 Google reviews we collected
5.0of 5
5 stars77098%
4 stars81%
3 stars10%
2 stars10%
1 star30%
Praise vs complaints
Phrases our text analysis found in 664 written reviews
99%praise
Praise1,32099%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price3125%
Reasonable8066%
Overpriced87%
Not sure32%
$536+77% vs typical mattress cleaning
Middle half of what 89 customers paid ($353–$928) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results35927%
Staff & attitude34026%
Would recommend21716%
Speed & response20315%
Communication897%
Price & value816%
Honesty & trust443%
What customers talk about
We read 664 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jacob and Mikey did an excellent job cleaning out the ducts in the rental I just moved into.”
“They were very professional, informative, and cleaned up after they were finished.”
“I will definitely recommend Robinson Custom Cleaning to my friends and family.”
“Can't recommend them more - thank you!”
“excellent work (fast) and non disputive to our regular indoor work”
“Such great communication and had great availability for scheduling!”
“Fantastic Job I Finally found a Company I can trust, and one that does a good job at a great price.”
“WAY overpriced!”
“They are our go-to and always reliable, polite, and overall great!”
People customers mention
Miguel37 reviews
Jason37 reviews
Mikey19 reviews
Jaime17 reviews
Jacob15 reviews
Jake7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Robinson Custom Cleaning for 7 kinds of job. Pick one to see what they paid and said.
JoAnn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The guys showed up on time. They discussed with me what they were gonna do, how long it would take and how much it would cost before they began. They worked very hard and did a beautiful job. Their attitude was great. It was a pleasure doing business with Robinson carpet
Merl16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I had two area rugs cleaned, one being an Oriental rug. They always come back clean and fresh-looking. Great job as always.
Paid $150–200Reasonable priceArea rug cleaning
Patricia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our job was large and difficult. The crew from Robinson Custom Cleaning did a fabulous job. We could not be happier.
TaraLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
The team were friendly and worked quickly. I definitely think my couches are better than before but pricey.
Jo4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Friendly efficent staff...excellent work (fast) and non disputive to our regular indoor work
Paid $400–450Reasonable priceUpholstery cleaning
starr2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fantastic Job I Finally found a Company I can trust, and one that does a good job at a great price.
The guys showed up on time. They discussed with me what they were gonna do, how long it would take and how much it would cost before they began. They worked very hard and did a beautiful job. Their attitude was great. It was a pleasure doing business with Robinson carpet
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning
matthias elisha6 reviewsiTotal number of Google reviews matthias has written across all businesses on Google Maps, not just this one.
Jacob was amazing, very professional and friendly. They did a great job cleaning my carpet. It looks spotless. I will definitely recommend Robinson Custom Cleaning to my friends and family.
Mindy4 reviewsiTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
Jacob and Mikey did an excellent job cleaning out the ducts in the rental I just moved into. They were very professional, informative, and cleaned up after they were finished. I will highly recommend them to everyoneI know.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 5 days ago
Thank you, Mindy, for the kind words and recommendation! We’re glad Jacob and Mikey made your move-in experience a little easier with professional duct cleaning, helpful information, and a thorough cleanup afterward. We’ll be sure to pass your thanks along to them.
We appreciate you choosing Robinson Custom Cleaning for your air duct cleaning needs!
Jason Robinson &
— The Robinson Custom Cleaning Team
Merl Volk16 reviewsiTotal number of Google reviews Merl has written across all businesses on Google Maps, not just this one.
I had two area rugs cleaned, one being an Oriental rug. They always come back clean and fresh-looking. Great job as always.
Price assessment: Reasonable price
Price: $150–200
Services: Area rug cleaning
Response from the owner · 2 years ago
Merl
Thank you so much for taking the time to leave us such a glowing five-star review. We are thrilled to hear that you had a positive experience with our business and that we were able to meet your expectations.
At Robinson Custom Cleaning, our top priority is always ensuring the satisfaction and happiness of our customers. It means the world to us to hear that we have succeeded in doing so for you. Your feedback is incredibly valuable to us and serves as an important reminder of why we do what we do.
We want to extend our sincerest gratitude for choosing us and for giving us the opportunity to serve you. We are dedicated to providing the highest quality products/services and the best possible customer experience, and your kind words affirm that we are on the right track.
Please know that our team is always here for you, ready to assist you in any way we can. Your support and loyalty mean everything to us, and we look forward to continuing to exceed your expectations in the future.
Once again, thank you for your wonderful review. We truly appreciate your patronage and hope to have the pleasure of serving you again soon.
Warm regards,
Jason Robinson
And
Team
[Business Name]
Kimberly RebchookLocal Guide · 12 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Miguel and Jaime did a great job cleaning our home. We have three floors full of carpeting and 48 carpeted stairs, so it’s a big job. They were knowledgeable and did not upsell me, which I’m grateful for since I find it very annoying when companies do that. We have a dog that was difficult to house break, so unfortunately there were some stubborn pee stains. They took care of those and made the carpets look and smell fresh again. I’ve used other carpet companies in the past and Robinson is the most pleasant to deal with out of all the ones I’ve hired. While carpet cleaning is always expensive, Robinson does the job right.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Carpet steam cleaning
Response from the owner · 4 years ago
Hello Kimberly ! We feel very happy to see your positive experience. It was such a pleasure working for you.
Heidi JensenLocal Guide · 59 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
I use Robinson for all my rentals and they are great! They do a wonderful job of reviving upholstery, rugs, and carpeting! Absolutely worth it. Everyone is very professional, I highly recommend them!
Lindsey Daugherty7 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
