PLUMBERS · PHILADELPHIA, PA
74SCORE

Roger Ross Plumbing & Heating, Inc

Better than 89% of plumbers · #10 of 90

5.0★928 Google reviews
4.95★last 12 months
0.7%1–2★ in 2 yrs (avg 2.6%)
100%complaints answered

Roger Ross Plumbing & Heating, Inc for water heater installation

Clear ✕
Jobs reviewed70
★ on this job4.99
Usually paid$1,000+
Category typical$1.2k–$2.4k
Rank for this job#3 / 81
Said fair94%
★★★★★ Barbara · 2 days ago

Tyler and his partner were terrific - very efficiently installed my new hot water heater and told me about it, left my basement super clean as well. I like that you can schedule the work online, too. I'll reach out to them again for sure for future plumbing needs.

Water heater installation
★★★★★ Ed · Edited a month ago

Kitchen drain line backed up Monday morning. Roger dispatched plumber next day. Plumber discovered grease blocking water flow where PVC line connected to pipe leading to city sewer. Plumber cleared line and tested for water flow. Roger has responded to my emergencies on 4 separate occasions. Each time work was…

Paid $200–400Reasonable priceWater heater installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Rebecca · 3 months ago

Everything fom customer service to installation of my new gas hot water heater was a great experience. I'll definitely use Roger Ross Plumbing again.

Paid $2,000+Great priceWater heater installation
★★★★★ Abel · 3 months ago

Roger Ross was the first to call back. The techs were able to assess and complete the job in about two hours. I was happy with the work and would recommend to anyone.

Paid $2,000+Reasonable priceWater heater installation
★★★★★ Stephen · Edited 4 months ago

They installed a new toilet in our 3'rd floor bathroom. Did a nice job and cleaned up well.

Paid $400–500Reasonable priceToilet repairWater heater installation+ Professionalism+ Value
★★★★★ D · 4 months ago

Dan was excellent, knowledgeable and prompt and came next morning for a non-urgent water heater then returned the following day when an ancillary pipe was very slowly leaking. Would use again.

Water heater installation
★★★★★ Matthew · 5 months ago

Well done Roger, Tyler and Nick. Great crew, great job. Time will tell, but went tankless and I'm very happy with the installation and communication throughout. Bless'm.

Water heater installation
★★★★★ Joe · 5 months ago

JD and Paris did a great job installing a new water heater in our house in Manayunk, and also two new cartridges that failed in our showers. We would recommend them and Roger Ross plumbing to anyone looking for fast, reliable and fair-priced service. Thank You.

Great priceWater heater installationShower repair
★★★★★ Nina · 5 months ago

Nick came in and did a complete water heater replacement within 2hrs. Super professional, very clean, left no mess, and was very knowledgeable. Can’t recommend these guys enough. Great pricing as well - can’t beat the professional, knowledge, and incredible work at their pricing. Beats 99% of the market!

Paid $1,000+Great priceWater heater installation

vs category

Blue = Roger, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.92★ (38 reviews)2024-Q2: 5.00★ (40 reviews)2024-Q3: 4.96★ (25 reviews)2024-Q4: 4.97★ (37 reviews)2025-Q1: 4.92★ (64 reviews)2025-Q2: 4.98★ (51 reviews)2025-Q3: 4.97★ (38 reviews)2025-Q4: 5.00★ (48 reviews)2026-Q1: 4.86★ (66 reviews)2026-Q2: 5.00★ (49 reviews)2026-Q3: 4.98★ (49 reviews)2026-Q4: 4.93★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$430-10% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 32%Reasonable 58%Overpriced 1%Not sure 9%

Score factors

Satisfaction
79
Reliability
77
Craft & service
77
Value
77
Momentum
44
Track record
56
Accountability
82

Praised for

Google highlights · percentile vs peers

Quality
+263 / −1
Professionalism
+316 / −1
Responsiveness
+289 / −0
Punctuality
+255 / −0
Value
+177 / −1

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