Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Reviewers frequently cite punctuality, thoroughness, and clear communication as strengths of the monthly pest control services. However, a recurring pattern in low-star reviews highlights significant issues with missed appointments, lack of pre-arrival notifications, and ineffective treatments requiring multiple follow-ups. Additionally, several customers expressed frustration regarding mandatory annual contracts, high cancellation fees, and perceived billing errors, which contributed to negative experiences despite some praise for individual technician professionalism.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
4,508 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 289 customers paid ($91–$128) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only did he perform a great service but took time to walk me through the treatments and follow up instructions should any issues come up again.”
“Horrible company again strongly recommended using the competitor!”
“He was through in his treatment and very professional.”
“Unfortunately, the woman I spoke with was rude, unhelpful, and dismissive.”
“Super friendly, helpful, and quick with everything.”
“The technician never showed nor did they call to say they were running late or not coming.”
“Hez has been really helpful and explained everything he did.”
“Very happy with the service and would definitely recommend him!”
“After almost 3 years of pest control service in Weatherford, Tx with Romex Pest Control, I DO NOT RECOMMEND THIS COMPANY TO ANYONE!”
“His customer service is consistently outstanding, and it’s clear that he genuinely cares about the people he serves.”
“…have to pay them 250 for earlier termination fee for canceling this scam of a service.…”
“Since he started servicing our place, we’ve had zero issues, and the peace of mind alone is worth it.”
“Pricing for a 12 month agreement was great (even though Romex was the only company to require a contract) so I went ahead and signed up.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Romex Pest & Termite Control for 8 kinds of job. Pick one to see what they paid and said.
Wes is the best!!! We love seeing his face on Romex days. He has NEVER given less than 110 percent. He lifts cushions on all patio furniture checking and spraying for things. He will find the source of an ant problem faster than anyone I’ve ever seen! He truly respects what he does and takes pride in his work. Wish we could have him every time!!
Taylor Williams was extremely helpful for solutions for lizards and a few other small issues. Very professional, friendly and punctual!
Chris Gomez was here today and spent a lot of time on spider webs and spray treatment. He’s a good worker and can come back here anytime.
Thank you for our service today. Brandon was on time ,courteous and efficient. He addressed current wasp nest and ant hills.
Anthony communicated his expected ETA. He arrived and took care of my yard and the mounds of ant beds I had from all of the rain. He treated the inside of my house as well and informed me of an ant treatment service they have if I need it in the future. Very thorough. Thanks!
Hez from Romex Pest Control did a great job! He was friendly, thorough, and got everything done well. Very happy with the service and would definitely recommend him!
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 314 | $66–$136 |
| Hornet & wasp extermination | 311 | $99–$246 |
| Spider extermination | 302 | $56–$126 |
| Ant extermination | 299 | $66–$194 |
| Bug & insect extermination | 267 | $68–$131 |
| Home inspection | 143 | $81–$146 |
| Rodent extermination | 137 | $76–$282 |
| Cockroach extermination | 120 | $63–$214 |
5.0 ★★★★★ 4,509 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Brandon did great job with my monthly service. Was kind, courteous, and thorough. Would like him to come back for all my services if possible.
CHRIS was great. Thx
Hi Brian, Thanks for the great feedback, and we appreciate you shouting out Erico. We’ll make sure the team sees this, and thanks for choosing Romex Pest Control. We look forward to serving your home again
Hez was great and address all our concerns. He was through in his treatment and very professional. Defiantly would recommended!!
Hez has been really helpful and explained everything he did.
Hez was amazing and helpful!
Wes is the best!!! We love seeing his face on Romex days. He has NEVER given less than 110 percent. He lifts cushions on all patio furniture checking and spraying for things. He will find the source of an ant problem faster than anyone I’ve ever seen! He truly respects what he does and takes pride in his work. Wish we could have him every time!!
Brandon was very friendly and professional
Taylor Williams was extremely helpful for solutions for lizards and a few other small issues. Very professional, friendly and punctual!
I had the pleasure of using this service and upon arrival, Brandon made sure to recap, explain and answer any question or concerns I may have had. Brandon was very thorough and knowledgeable.
Taylor Williams at Romex was awesome! Super friendly, helpful, and quick with everything. Really appreciated the great customer service. Thanks, Taylor!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
