iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★1,234 Google reviews · 23 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
$486typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual, same-day service, thorough diagnostics, and clear communication regarding options and costs. Common services include unclogging drains, repairing pipes, and replacing water heaters. However, several low-star reviews criticize the business for high pricing on specific repairs, charging fees without resolving issues, and sending unsolicited text messages after customers request to stop.
Google rating: 4.9 out of 5 from 1,234 reviews (97% five-star).
Reviews on this page: 1,234 Google reviews (1,041 with written comments, 18 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: November 2, 2026.
Service: Leak Detection Service serving Cedar Park, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rooter-Man Plumbing Austin TX: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rooter-Man Plumbing Austin TX: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rooter-Man Plumbing Austin TX: 95/100 on this factor. Category median: 95.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rooter-Man Plumbing Austin TX: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rooter-Man Plumbing Austin TX: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rooter-Man Plumbing Austin TX: 59/100 on this factor. Category median: 94.C
59
Bar = this company · dark tick = category median.
Star ratings
1,234 Google reviews we collected
4.9of 5
5 stars1,19797%
4 stars121%
3 stars71%
2 stars20%
1 star161%
Praise vs complaints
Phrases our text analysis found in 1,041 written reviews
98%praise
Praise2,29398%
Complaints412%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price911%
Reasonable6784%
Overpriced23%
Not sure23%
$486+17% vs typical leak detection services
Middle half of what 59 customers paid ($295–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude57525%
Speed & response52723%
Quality & results42018%
Would recommend27912%
Communication22210%
Price & value2199%
Honesty & trust924%
What customers talk about
We read 1,041 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Knowledgeable and checked everything thoroughly with our clogged toilets.”
“Eddie showed up on time and completed my water heater flush in under an hour.”
“After another plumbing company was a no-show to fix an underground water leak, I contacted Rooter-Man and scheduled an estimate using their after hour…”
“We had a great experience with Collen from Rooter-Man.”
“It was the worst customer experience of my entire life.”
“We highly recommend Eddie with Rooter-Man Plumbing.”
“For anyone who made effort to read this, my simple advice, stay away.”
“He explained everything to me that he looked at and fixed.”
“The price was very reasonable and we are very pleased with the service Eddie and Rooter Man provided.”
“We were disappointed that we had been overcharged by so much.”
“He also was very honest and gave me advice on the next project I want to do.”
“…where I had to pay more to install an outlet to accomodate it, then *lied to me about it* and now I'm paying even more just to get rid of it.…”
People customers mention
Rooterman80 reviews
Eddie64 reviews
Curtis48 reviews
Collen36 reviews
Jason24 reviews
Chris21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rooter-Man Plumbing Austin TX for 8 kinds of job. Pick one to see what they paid and said.
BBrooke2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Eddie was GREAT! He was able to get to my home first thing in the morning. Knowledgeable and checked everything thoroughly with our clogged toilets. Gave us options and priced out everything accordingly before fixing anything. Very patient and didn't pressure my husband and I while we talked through expenses. We…
Paid $1,000–1,200Great priceToilet repair
DDavidLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Garrett is fantastic. I have nothing negative to say about him or Rooterman. We have been using them for years at multiple properties and they never disappoint. Everything you would want in a plumbing repair experience.
Very happy! 😁
SSusan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I was impressed with the knowledge and care the plumber took to diagnose and solve the problem. He was also very pleasant to deal with.
Paid $1–200Reasonable priceWater heater repair
SShelby6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jay was awesome!! Very nice guy. Got our kitchen sink drain unclogged and running smooth again in 20 minutes. Thank you!
Paid $200–400Reasonable priceDrain cleaning
TTachaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience with Collen from Rooter-Man. He was thorough and helpful.
VVicki11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Eddie showed up on time and completed my water heater flush in under an hour. Awesome service, I wouldn’t call anyone else.
Eddie was GREAT! He was able to get to my home first thing in the morning. Knowledgeable and checked everything thoroughly with our clogged toilets. Gave us options and priced out everything accordingly before fixing anything. Very patient and didn't pressure my husband and I while we talked through expenses. We highly recommend Eddie with Rooter-Man Plumbing.
Price assessment: Great price
Price: $1,000–1,200
Services: Toilet repair
D
David GrimesLocal Guide · 15 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Garrett is fantastic. I have nothing negative to say about him or Rooterman. We have been using them for years at multiple properties and they never disappoint. Everything you would want in a plumbing repair experience.
Very happy! 😁
Price assessment: Reasonable price
Price: $1,200–1,400
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Faucet repair, Toilet repair
Response from the owner · Edited 5 days ago
Thank you for the good review David.
R
Ryan Motola3 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Every time these folks are the best. Professional, practical, friendly. My first call every time.
Response from the owner · a week ago
Thank you for your continued trust in Rooterman Plumbing! We truly appreciate your loyalty and kind words. We're always happy to help and look forward to being your first call for years to come!
S
Susan Pinsonneault5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I was impressed with the knowledge and care the plumber took to diagnose and solve the problem. He was also very pleasant to deal with.
Price assessment: Reasonable price
Price: $1–200
Services: Water heater repair
Response from the owner · a week ago
Thank you for the great review! We're glad our plumber provided knowledgeable, thorough, and friendly service. We appreciate your support and thank you for choosing Rooterman Plumbing!
S
Shelby Fritsche6 reviewsiTotal number of Google reviews Shelby has written across all businesses on Google Maps, not just this one.
Jay was awesome!! Very nice guy. Got our kitchen sink drain unclogged and running smooth again in 20 minutes. Thank you!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a week ago
Thank you for the great review! We’re glad Jay provided friendly, efficient service and got your kitchen sink draining smoothly again. We appreciate your support and will be sure to share your kind words with Jay!
M
Melissa O'Brien10 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
I had two sinks that were clogged in my house and Eddie saved the day! It was easy to make an appointment quickly. Eddie was very professional and told me exactly what needed to be done. He also was very honest and gave me advice on the next project I want to do. I will call them again for the next thing we need! Appreciate Eddie’s help!
Response from the owner · 2 weeks ago
Thank you, Melissa, for your kind words! We're glad Eddie provided professional, honest, and reliable drain cleaning in Austin, TX. We appreciate your trust and look forward to helping with your future plumbing needs!
S
sassyTX redhead5 reviewsiTotal number of Google reviews sassyTX has written across all businesses on Google Maps, not just this one.
These guys were awesome!! Would 100% recommend… I’m grateful to have found them.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for the kind words and recommendation! We’re so glad you had a positive experience with our team. Earning your trust is important to us, and we’re grateful to serve homeowners throughout Austin, TX.
M
Michelle Jordan3 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Eddie was amazing and he finished the job in the pouring rain. The price was very reasonable and we are very pleased with the service Eddie and Rooter Man provided.
Response from the owner · a month ago
Thank you, Michelle, for the kind words! We’re glad Eddie delivered excellent service and that you were pleased with the price. We appreciate you choosing plumbing service in Austin, TX, and your trust in our team!
Y
your hairline Recedes8 reviewsiTotal number of Google reviews your has written across all businesses on Google Maps, not just this one.
Repaired my pipes due to a crack in them. All is good and so happy I don’t have to worry about this issue popping up on me anytime soon!! Amazing service!
Response from the owner · a month ago
Thank you for the wonderful review! We’re so glad we could get your pipes repaired and give you peace of mind. We truly appreciate you choosing Rooterman Plumbing!
T
Tacha OrtegaLocal Guide · 14 reviewsiTotal number of Google reviews Tacha has written across all businesses on Google Maps, not just this one.
