Experts Reviews · Company report
Rooter-Man Plumbing Austin TX logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Rooter-Man Plumbing Austin TX

Cedar Park, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 1,234 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rooter-Man Plumbing Austin TX is better than 94% of leak detection services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rooter-Man Plumbing Austin TX is better than 91% of leak detection services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rooter-Man Plumbing Austin TX is better than 95% of leak detection services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rooter-Man Plumbing Austin TX is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rooter-Man Plumbing Austin TX is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rooter-Man Plumbing Austin TX is better than 59% of leak detection services.C
59

Reviews for your job

Customers hired Rooter-Man Plumbing Austin TX for 8 kinds of job.

Rooter-Man Plumbing Austin TX for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$466
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Water heater repair” · showing 20

Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I was impressed with the knowledge and care the plumber took to diagnose and solve the problem. He was also very pleasant to deal with.

Paid $1–200Reasonable priceWater heater repair
Vicki11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Eddie showed up on time and completed my water heater flush in under an hour. Awesome service, I wouldn’t call anyone else.

Paid $200–400Reasonable priceDrain cleaningWater heater repair
Victoria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Fast, professional, upfront and reliable. Also gave us a good recommendation for restoration services. We used them also to install a temporary sink and they were very helpful and educational.

Paid $1,000+Reasonable priceGarbage disposal installationWater heater repair
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Eddie Pollack was a rockstar. He diagnosed my issue in about 2 seconds and had me back up and running in no time. Would highly recommend.

Reasonable priceWater heater repair
Patricia14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Again. Rooterman came through. After waiting a week for a warranty assigned service, i called Rooterman and they came right out and got my water heater working.

Water heater repair+ Quality+ Professionalism
LewisLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable. Prompt service. Fixed water heater without replacing. Saved me money

Water heater repair+ Responsiveness+ Punctuality+ Quality
GingerLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eddie P. did an excellent job! I called to schedule a service not thinking I would be able to get on the schedule for at least a few days. Eddie arrived in less than an hour and did an amazing job installing some new toilets and servicing my water heater. He left my house tidy and in perfect working order. Definitely cannot recommend him enough!

Toilet installationWater heater repair+ Responsiveness+ Punctuality+ Professionalism
Dan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

⭐️⭐️⭐️⭐️⭐️ I recently had an issue with no hot water in some of our showers and faucets. Eddie from Rooter Man Plumbing came to the rescue! He was professional, efficient, and quickly diagnosed the problem. Thanks to Eddie, we're back to enjoying warm showers. Highly recommend Rooter Man Plumbing and especially Eddie for any plumbing needs!

Shower repairWater heater repairService not listed+ Responsiveness+ Punctuality+ Quality
Anthony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome service. He got everything fixed

Garbage disposal installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Freddy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a really great experience with Rooter-Man Plumbing! I had a manufacture warranty issue with my Rheem water heater due to a known defective valve that the manufacturer was able to send a replacement of. I reached out to several companies that were listed on the Rheem approved technician site to request a quote…

Water heater repair+ Responsiveness+ Punctuality+ Quality
JonasLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Curtis was knowledgeable, helpful and patient. UPDATE - worked with Rooter-Man again for clog. The company/service was top notch once again - from Luke being great guy and plumber, to Misti in the office being helpful and communicative. Will call again!

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Marion5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A great experience. Joshua was here on time and was professional and friendly. I will definitely work with your company again.

Plumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Robin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh did a great job and is very professional. Our system is back up and working!

Water heater repair+ Responsiveness+ Quality+ Professionalism
JonLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Curtis was great! We had a leak in the gas pipe to our water heater, and Rooter was able to get Curtis out to us in under an hour. He was super friendly, and took time to explain everything throughout the repair process. He was able to get everything fixed and looking great very quickly. Will definitely recommend and use Rooter again in the future!

Plumbing leak detectionPlumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
JayLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time and very quickly diagnosed the problem. Byron explained the problem and how he fixed it, but also reminded me that my water heater was pretty much at end of service. He sent me a range of water heater replacements. I will definitely be calling Rooter-Man Plumbing of Austin again!

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Aditya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was professional, thorough, and courteous. We'll certainly use them again for any plumbing needs and specifically request Jason McKinley to be sent.

Water heater repairService not listed+ Responsiveness+ Quality+ Professionalism
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alan is an excellent plumber who provided outstanding service in fixing my water heater. He was quick to respond and efficiently solved the problem, leaving everything in perfect working order. I highly recommend Alan to anyone in need of plumbing services - he's truly a skilled professional with a great attention…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Isabel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rooter-Man Plumbing has been a lifesaver! Once you request an appointment, their office team doesn't just put you on the schedule. They actively look for opportunities to squeeze you in sooner. My water heater stopped working on Saturday and Curtis came out first thing Monday morning. He quickly diagnosed the issue…

Water heater repair+ Responsiveness+ Punctuality+ Quality
jake4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Collen did a great job installing a new heater and even came on short notice on the weekend. Very professional and quick service.

Water heater repairWater tank installation+ Responsiveness+ Punctuality+ Professionalism
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was awesome and helpful

Plumbing pipe repairShower repairWater heater repair+ Responsiveness+ Punctuality+ Quality

Show more water heater repair reviews (19 more) →

Price

$486+17% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 84%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning91$161–$493
Plumbing pipe repair67$322–$1.1k
Plumbing leak detection65$78–$630
Toilet repair60$176–$656
Outdoor plumbing system repair45$441–$1.5k
Water heater repair39$78–$466
Faucet repair38$166–$529
Plumbing leak repair35$227–$807

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