iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★127 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
72%reviews answered by the owner
$96typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Roots Salon & Wellness Spa five stars based on 127 reviews, highlighting skilled wedding hair and makeup services, clear communication, and punctual arrival. Clients frequently praise the spacious bridal suite, accommodating scheduling, and the team’s ability to customize looks for large groups. One recurring criticism involves a dismissive response to specific styling requests during a dye appointment, leading to dissatisfaction with the final result.
Google rating: 5.0 out of 5 from 127 reviews (99% five-star).
Reviews on this page: 127 Google reviews (107 with written comments, 22 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 12, 2026.
Service: Nail Salon serving Youngstown, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Roots Salon & Wellness SpaNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roots Salon & Wellness Spa: 99/100 on this factor. Category median: 84.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roots Salon & Wellness Spa: 96/100 on this factor. Category median: 78.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roots Salon & Wellness Spa: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roots Salon & Wellness Spa: 100/100 on this factor. Category median: 90.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roots Salon & Wellness Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 66.–
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Bar = this company · dark tick = category median.
Star ratings
127 Google reviews we collected
5.0of 5
5 stars12699%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
98%praise
Praise13098%
Complaints32%
Price
What customers reported paying
$96+36% vs typical nail salons
Middle half of what 9 customers paid ($81–$134) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4131%
Quality & results2821%
Would recommend2821%
Communication129%
Speed & response108%
Honesty & trust108%
Price & value43%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On top of that, Bianca and Cassidy were so friendly and were AMAZING for hair and makeup.”
“We had such a great experience at Roots for wedding hair and makeup!”
“Would highly recommend their team to anyone looking for ease on their wedding morning!”
“I could talk about them forever and could not recommend them enough!”
“Her communication from start to finish is so clear and consistent.”
“…eup artist was terribly sick and unable to make it to my wedding the next day.…”
“The entire morning of my wedding was filled with laughter, smiles, and genuine excitement.”
“Their prices were very affordable and comparable to others in the valley, BUT their services were truly UNMATCHED.”
People customers mention
Bianca28 reviews
Amanda15 reviews
Logan5 reviews
Angie4 reviews
Ashley4 reviews
Mallori4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roots Salon & Wellness Spa for 8 kinds of job. Pick one to see what they paid and said.
ClaraLocal Guide · 111 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Love the ora here! Beautiful Salon!! Kim was fantastic!!
Definitely a new favorite!!
Paid $40–60HaircutHairstylingBlowdry
ChrissieLocal Guide · 98 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Angela Noday is one of the best with your hair in the area and maybe in the county. She always did amazing with my hair even when I screwed it up
Paid $120–140HairstylingHair highlightingBalayage
Abby2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Bianca is the best!!! She made me look and feel beautiful for the best day of my life! She took her time with myself and my bridesmaids and moms, and everyone was so happy with how their makeup looked! I couldn’t recommend Bianca and Roots enough to anyone looking to book makeup for any occasion!
Paid $80–100Service not listed
Halle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Bianca and Amanda were wonderful and easy to work with on my wedding day! They were accommodating and really listened to everyone’s wishes to complete their look! Would highly recommend their team to anyone looking for ease on their wedding morning!
Paid $180–200
ElizabethLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I am an out of town bride and used this salon for my bridal party makeup! Wow what an amazing experience. Such wonderful people and wonderful skills. Everyone looked amazing while still feeling like themselves. Also, they care about the environment and try to keep sustainable practices in their salon!
Paid $100–120Service not listed
KeelyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My daughter and I had AN INCREDIBLE experience with Cassidy today. She is BEYOND AMAZING and an absolute miracle worker!! She was SO EXTREMELY patient with my 6 year old and her hair was a mess, but she was SO understanding, took the time caring for her hair, and my daughter gave her a hug before we left. We both…
Bianca and her team are the BEST in the business. Her communication from start to finish is so clear and consistent. The entire morning of my wedding was filled with laughter, smiles, and genuine excitement. Her and Amanda are true artists, elevating your vision while staying true to who you are. They are the ultimate hype girls. I could talk about them forever and could not recommend them enough!
Atmosphere: Relaxing, Energetic, Cozy
Maintenance: Pristine
Kristin Sinkiewicz6 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
We had such a great experience at Roots for wedding hair and makeup! Our wedding venue didn’t come with a space to get ready in, and Roots Salon had such a cute and spacious area that we used - it was perfect and it was so much less stressful than trying to get 6 people ready out of a hotel room. On top of that, Bianca and Cassidy were so friendly and were AMAZING for hair and makeup. Bianca especially made me and my Mom and MIL feel so comfortable. We aren’t used to wearing much makeup, and Bianca tailored each of our looks to exactly what we were looking for. She even showed my MIL which products she was using and recommended for her. I am so thankful I found this salon!
Katelynn and Luke7 reviewsiTotal number of Google reviews Katelynn has written across all businesses on Google Maps, not just this one.
Bianca and her team are amazing! We booked them for our wedding and they did hair and makeup for eight of us the morning of. They did a fantastic job - all the bridesmaids loved their look and we couldn’t be happier with the service Bianca and her team provided.
Response from the owner · 3 months ago
Awhhhhhh!!! Thanks so much for taking the time out of your day to leave us a kind review!! Your words mean SO MUCH to us!! HAPPY EVER AFTER YOU GUYS 🤍
Hayley Goist7 reviewsiTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
I cannot say enough great things about Amanda and Sara!!! They are both so kind and do BEAUTIFUL work! The morning was an absolute blast having them get my bridesmaids and I ready for my wedding! I absolutely loved my hair and makeup trial so much that I did not want to change a thing for my wedding day! They listened to what I wanted and made me feel absolutely beautiful and I cannot thank them enough!!! I would also like to thank Bianca for doing my hair for my rehearsal dinner! She was so funny and kind and did a fabulous job on my hair! Thank you girls!! You are all true artists!
Response from the owner · 4 months ago
Hayley Roots is a better place because you walked in the doors! Thankyou so much for trusting our bridal team with the most spectacular day ever!! Brides like YOU make the industry so special to be in!🤍 cheers to forever
Clara B.Local Guide · 111 reviewsiTotal number of Google reviews Clara has written across all businesses on Google Maps, not just this one.
Roots Salon and Wellness Spa did a fantastic job. Bianca was amazing to work with. She was so good about communicating the schedule for the wedding day and was accommodating when appointments needed moved around. I was impressed with how friendly everyone was even though it was a SUPER EARLY morning. Can't say enough good things! I would recommend them to any bride.
Response from the owner · 4 months ago
Caitlyn THANK YOU from the bottom of our hearts for the kindest words! You and your bridal party were a WONDERFUL way to kick off our 2026 wedding season!! Let us know if we’re allowed to steal these images for our website—— literally stunning !!!!
Chrissie MendesLocal Guide · 98 reviewsiTotal number of Google reviews Chrissie has written across all businesses on Google Maps, not just this one.
Chrissie THANK you so much for taking the time out if your fat to leave us such a positive review!! We agree Angela is a rockstar!! So happy YOU’RE happy!!
Sarah Parrish5 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
My experience with Roots was nothing short of a whirlwind. As a bride having a wedding far from home, I had to rely on Google reviews and hope alone. I drove over an hour for my beauty trial, and, once everything was finalized, I thought I was good. Unfortunately, the night before the wedding I was messaged by the company that my makeup artist was terribly sick and unable to make it to my wedding the next day. The artist kindly offered to wear a mask and do what she could, but there was no way a sick person should have to work when they are ill enough to tell a bride they cannot make it. Luckily, Bianca was able to find another MUA who was available to do makeup. Emily the MUA showed up bright and early the next morning and absolutely took care of the whole bridal party. Not knowing what your make up will look like on your wedding day is incredibly scary, but Emily blew it out of the water. I looked and felt beautiful in the natural but enhanced bridal makeup she did for me. Our whole party’s skin looked like our own but better and more glowing. Emily's skills are above and beyond what I wanted for my big day. Not only did the makeup last all day, it held up against a full sun assault where our ceremony was held and, of course, dancing. I could not have been happier with how our makeup turned out. The whole experience could have been a disaster, but I was taken care of by Roots and the lovely MUA who saved my day.
Price: $200+
Services: Service not listed
Response from the owner · 11 months ago
Sarah waking up to such a positive, thoughtful and detailed review makes my heart so full. You are the most genuine and understanding bride.. EVER! We are so pleased that Emily was able to ease your fears and I’ve seen the proof—you all looked FABULOUS! Wishing you all the best and congratulations!
Abby Hertel2 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Bianca is the best!!! She made me look and feel beautiful for the best day of my life! She took her time with myself and my bridesmaids and moms, and everyone was so happy with how their makeup looked! I couldn’t recommend Bianca and Roots enough to anyone looking to book makeup for any occasion!
Price: $80–100
Services: Service not listed
Halle Rojik8 reviewsiTotal number of Google reviews Halle has written across all businesses on Google Maps, not just this one.
Bianca and Amanda were wonderful and easy to work with on my wedding day! They were accommodating and really listened to everyone’s wishes to complete their look! Would highly recommend their team to anyone looking for ease on their wedding morning!
Price: $180–200
Response from the owner · a year ago
Halle thank-you so much for such a sweet and positive review! We had such a great time with you + your bridal party! Wishing you a lifetime of happiness🤍
