Experts Reviews · Company report
Roots Salon & Wellness Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Roots Salon & Wellness Spa

Youngstown, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 67 nail salons · 5.0★ from 127 Google reviews

Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roots Salon & Wellness Spa is better than 99% of nail salons.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roots Salon & Wellness Spa is better than 96% of nail salons.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roots Salon & Wellness Spa is better than 99% of nail salons.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roots Salon & Wellness Spa is better than 100% of nail salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roots Salon & Wellness Spa is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roots Salon & Wellness Spa is better than —% of nail salons.–
—

Reviews for your job

Customers hired Roots Salon & Wellness Spa for 8 kinds of job.

Roots Salon & Wellness Spa for updos

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Updos”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 8 Google reviews tagged “Updos”

Logan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best salon in the area, they have everything you’re looking for all in one place!

BlowdryBlowoutsBody waxing
Haley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love them! They made my big day(10.22.2022) run smooth and easily! They did my makeup and hair for myself and 11 of my girls and also spray tan and facial! I highly recommend using them for anyone’s big day! They did amazing and my girls and I looked beautiful! Thank you so much Bianca, Amanda, Sarah, and Abby! You…

BraidsCurly hairHairstyling
MeghanLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I used Roots Salon my wedding hair & makeup and the team was absolutely amazing! Bianca was so easy to work with to help get a schedule set up for my trial as well as the day-of hair & makeup for my wedding. I had Logan for makeup and Ashley for hair and they did an absolutely amazing job making my entire bridal…

HairstylingManicurePedicure
Anna11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bianca and Ashley are absolutely amazing to work with. They brought my bridal vision to life and made it perfect! My entire bridal party looked absolutely stunning also. They are so fun and down to earth, making the getting ready process that much better. 3 days before my wedding there were scheduling issues with my…

HairstylingUpdos
Allie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If you're searching for bridal hair and makeup and have made it to this review, look no further! Seriously. These girls are AMAZING. They came on site to our small wedding and did hair and makeup for all the ladies in our group (about 12 of us). They made us laugh, had the best disposition and were timely, focused…

HairstylingUpdos+ Punctuality+ Cleanliness+ Quality
Lena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These girls were the bomb!!! they are so much fun and very down to earth. They will make you feel at ease on your wedding day. Bianca, Amanda, and Mallori Did such an amazing job on myself, my bridesmaids, and my mother and mother-in-law. Amanda did everybody’s hair a different way in the style they wanted and she…

HairstylingUpdos+ Punctuality+ Cleanliness+ Quality
Paisley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I booked Roots Salon and Wellness Spa for my wedding hair and make up! To say Amanda and Bianca are amazing is an incredible understatement. They go above and beyond to make your day so special and perfect. We had so much fun the morning of my wedding, and I felt so relaxed and comfortable in their hands knowing…

HairstylingUpdosService not listed+ Punctuality+ Quality+ Professionalism
JessicaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These girls were amazing I felt so at home and wanted to take them home with me. I adore them and hope to use them for my own wedding.

HairstylingUpdos+ Punctuality+ Cleanliness+ Quality

Price

$96+36% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling25—
Hair coloring9—
Haircut8$30–$94
Updos8—
Hair highlighting7—
Blowdry4—
Hair extensions4—
Curly hair3—

Compare with