Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts
Customers frequently highlight the punctuality, thoroughness, and clear communication provided by technicians during pest control services. However, several reviewers report significant delays in scheduling appointments or receiving return calls, alongside complaints regarding high service costs and perceived rudeness from staff during visits.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
644 Google reviews we collected
Phrases our text analysis found in 460 written reviews
Price verdicts customers left with their Google review
Middle half of what 63 customers paid ($136–$371) · gold mark = category median.
How often each topic comes up in the written reviews
We read 460 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is knowledgeable about the products, the placement, the behavior of rodents, etc.”
“Upon arriving he was insanely rude and clearly wasn’t going to give us the time of day to finish explaining our problem.”
“I am writing this review to praise Brandon for his attention to detail and for using his time efficiently.”
“Not quite sure which older gentleman came to our apartment, but it was one of the worst customer experiences I’ve had.”
“Kimberly is very efficient and was great communicating with me.”
“I declined because I was late for an appointment.”
“We are very thankful for him and would highly recommend Brett and Rose Pest Solutions to any local business looking for someone with high standards an…”
“…tion technician, was personable , friendly, skilled, and took time to explain everything he was doing to address our and infestation issue.…”
“Great service, honest work, and a guy who made me fall for more than just his expertise.”
“Carly also demonstrated a great deal of compassion for her customers by texting me to alert me of some health concerns she saw when speaking with my mother.”
“We called and asked for an estimate for treatment was informed of a charge (that can be applied to treatment) we decided to not to go with them when w…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Rose Pest Solutions Kalamazoo for 8 kinds of job. Pick one to see what they paid and said.
Well, Frankie was excellent. Come in it his job quite an excellent job for being by himself the whole day, and nobody checked in on him, but my experience. It was good, but they need to have more than just one guy come to the Work But for that one guy doing all the work in the six hours, he was here. He did an…
Donavan di an excellent job explaining what he was doing and when to expect results.
Brandon arrived at our house before I got there. He offered to do an in-house inspection. I declined because I was late for an appointment. He even backed out of our driveway so I could get past him. He was very courteous.
It was Bryce's first time servicing our buildings but with the information Rose provided him it was like he'd been there a dozen times before!
Brandon does a very nice job with the exterior of our home and garage, which is all we want done. He is always polite and does what we ask him to do and pays attention to the details. Thank you Brandon.
Very pleasant and professional company. Denise was efficient and thorough. 5 stars!
| Job | Reviews | Category typical |
|---|---|---|
| Home inspection | 68 | $66–$159 |
| General pest inspection | 40 | $63–$124 |
| Rodent extermination | 31 | $73–$323 |
| Hornet & wasp extermination | 23 | $81–$246 |
| Ant extermination | 21 | $76–$246 |
| Bug & insect extermination | 17 | $73–$136 |
| Spider extermination | 13 | $56–$131 |
| Termite extermination | 11 | $214–$426 |
4.8 ★★★★★ 644 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very please with each part of the service process. Donavan got everything set up and we could barely tell he was here.
My in-laws have used Rose for years. Brandon has been their service representative for at least the last couple of years. My father-in-law passed away in May, and I have been present at the last two inspections done by Brandon. I am writing this review to praise Brandon for his attention to detail and for using his time efficiently. He is knowledgeable about the products, the placement, the behavior of rodents, etc. I have really appreciated Brandon's strong work ethic as well as the time he takes to do a really good job. He was on site at our family's home for over an hour today for a regularly scheduled visit!
Thank you for sharing your experience, Audra. It’s wonderful to hear such positive feedback about Brandon and his dedication to providing thorough service. We truly appreciate your recognition of his expertise and work ethic during your family's visits. Your kind words will surely motivate him even further. Thank you for choosing us!
Great service
Thank you for the fantastic rating! We're pleased to hear you received great service from us. Your satisfaction means a lot, and we appreciate your feedback!
Lisa and Cash were thorough and very pleasant to work with. We are waiting now for our next step.
Thank you for your wonderful feedback, Eileen! It’s great to hear that Lisa and Cash provided you with thorough and pleasant service. We appreciate you sharing your experience and look forward to assisting you further in the next step.
Excellent communication and service!! Thank you!!
Thank you for your kind words, Teresa! We're delighted to hear that you had a great experience with our communication and service. Your satisfaction is our priority, and we appreciate your support!
Todd and the gentleman that was with him did an outstanding job. I appreciate the service.
Thank you for the great feedback! We're delighted to hear that Todd and his team provided you with outstanding service. Your appreciation means a lot to us!
Kimberly is very efficient and was great communicating with me.
Thank you for your wonderful feedback, Sara! We're so glad to hear that Kimberly provided efficient service and kept you well-informed throughout the process. Your satisfaction means a lot to us!
Brendan did a great job as always. He was kind and professional.
Jo, thank you for sharing your feedback with us. Give us a call and we would be happy to follow up on your continuing ant problem.
On time very cooperative
Thank you for your positive feedback! We're pleased to hear that our team was punctual and cooperative during your service. Your satisfaction is important to us, and we appreciate you taking the time to share your experience!
Very thorough
We love that word! Thank you, Leah.
Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts
