Retirement community · Mount Clemens, MI · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%72+45.7Reliability 28%55+15.5Replies to reviews 8%100+8.2Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 36 nursing homesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.6★★★★★176 Google reviews · 24 photos
88%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Rose Senior Living Clinton Township 4.6 out of 5 based on 176 reviews, with the owner responding to 84 percent of them. Positive feedback highlights the clean facility, spacious apartments, delicious food, and diverse daily activities. Many visitors praise the staff for being professional, compassionate, and attentive to resident needs. Conversely, critical reviews cite significant concerns regarding medication errors, neglect, and poor communication. Several families reported that staff failed to return phone calls or address urgent resident issues promptly, leading to dissatisfaction with the overall care experience.
Google rating: 4.6 out of 5 from 176 reviews (88% five-star).
Reviews on this page: 176 Google reviews (115 with written comments, 1 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: August 5, 2026.
Service: Nursing Home serving Mount Clemens, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other nursing homes
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyNursing Homes median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rose Senior Living Clinton Township: 72/100 on this factor. Category median: 82.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rose Senior Living Clinton Township: 55/100 on this factor. Category median: 71.C
55
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rose Senior Living Clinton Township: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rose Senior Living Clinton Township: 100/100 on this factor. Category median: 71.A
100
Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
4.6of 5
5 stars15488%
4 stars32%
3 stars21%
2 stars11%
1 star169%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
88%praise
Praise9888%
Complaints1413%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5549%
Quality & results2119%
Would recommend2119%
Honesty & trust65%
Communication44%
Price & value33%
Speed & response22%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was professional but also kind and welcoming.”
“I’ve had a fantastic experience touring this community.”
“He provided comfort, dignity and compassion that was unmatched, exactly what my dad needed and deserved during this terrible time.”
“Would absolutely recommend them to family and friends looking for a senior living home for loved ones.”
“I would not recommend Rose Senior Living memory care.”
“Very clean, food is great and staff genuinely cares!”
“The director of the unit, as well as the caregivers would explain the different stages to us as mom's disease progressed and made sure to keep us abre…”
“…that's it Once they get you in, they change on you, the staff,you get ignored attitude, eye rolling and then want to read reviews and apologize for an…”
“It was worth every penny for the peace of mind, the quality of life, and the love Dad received right to the end.”
“…been there for us every step of the way, providing us and mom with prompt responses to our questions and concerns, while also being compassionate and…”
People customers mention
Dad6 reviews
Director5 reviews
Sue4 reviews
Sheila4 reviews
Bracha4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCourtney4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I recently was at Rose Senior Living for a dental presentation for their residents. From the moment I walked in I was greeted with smiles from all the staff. It was beautiful and well maintained. Everyone was professional but also kind and welcoming. Would absolutely recommend them to family and friends looking for a senior living home for loved ones.
MM6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
So incredibly impressed with this building! Staff is always so caring and truly values each resident. So happy I made the right choice with my family member!
SScout2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My grandmother was here and received the best care possible. I couldn’t have asked for a better experience.
TTammi12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I’ve had a fantastic experience touring this community. It’s clean and the care is great!
AAva3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The building is always so clean and everyone is so kind. I had an amazing tour with Rose. They were incredibly caring and knowledgeable!
MMagdalena2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The care is so wonderful. It’s so hard to find a “home” for your loved one but the staff really listens and makes it an easy process.
I recently was at Rose Senior Living for a dental presentation for their residents. From the moment I walked in I was greeted with smiles from all the staff. It was beautiful and well maintained. Everyone was professional but also kind and welcoming. Would absolutely recommend them to family and friends looking for a senior living home for loved ones.
Response from the owner · 2 months ago
Thank you for the wonderful feedback! We're thrilled that your experience met your expectations. We value your trust and look forward to helping you again whenever you need us.
C
caitlin schmitz2 reviewsiTotal number of Google reviews caitlin has written across all businesses on Google Maps, not just this one.
Great place with great activities for the residents
Response from the owner · 2 months ago
Thank you for the wonderful feedback! We're thrilled that your experience met your expectations. We value your trust and look forward to helping you again whenever you need us.
M
M E6 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
So incredibly impressed with this building! Staff is always so caring and truly values each resident. So happy I made the right choice with my family member!
Response from the owner · 3 months ago
Reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rose Senior Living Clinton Township!
S
Scout Wilberger2 reviewsiTotal number of Google reviews Scout has written across all businesses on Google Maps, not just this one.
I had the best time at Rose. Very nice and clean facility.
Response from the owner · 3 months ago
Melinda, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rose Senior Living Clinton Township. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
K
Krista Malinich2 reviewsiTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
