Beauty salon · St. Cloud, MN · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%97+29.8Momentum penalty69−3.1Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 49 facial servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
5.0★★★★★65 Google reviews · 24 photos
98%five-star reviews
4.50★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$110typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Rosehart Esthetics five stars based on sixty-five reviews, with the owner responding to all feedback. Clients describe services including lash extensions, lifts, tints, facials, makeup, and eyebrow treatments. Recurring themes highlight the welcoming atmosphere, communication during procedures, and flexible scheduling. One criticism notes that lash extensions fell out prematurely, though the provider offered a complimentary repair.
Google rating: 5.0 out of 5 from 65 reviews (98% five-star).
Reviews on this page: 65 Google reviews (60 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: April 4, 2026.
Service: Facial Service serving St. Cloud, Minnesota.
Data from Google, last updated October 26, 2026.
Score profile vs other facial services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: momentum.
Rosehart EstheticsFacial Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rosehart Esthetics: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rosehart Esthetics: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rosehart Esthetics: 69/100 on this factor. Category median: 100.B
69
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
65 Google reviews we collected
5.0of 5
5 stars6498%
4 stars00%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
99%praise
Praise8199%
Complaints11%
Price
What customers reported paying
$110+40% vs typical facial services
Middle half of what 6 customers paid ($85–$149) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3239%
Quality & results2126%
Would recommend1620%
Communication810%
Price & value45%
Speed & response11%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so friendly, welcoming, and did a fantastic job.”
“I had a wonderful experience getting my makeup done by Jess!”
“Would definitely recommend if you want a good experience that is also very affordable!”
“Thank you for being so welcoming and that you were such a delight to interact with and you listened to the type of lashes that I wanted!”
“My sister and I did a BFF package that was really nice and affordable.”
“Jess did fix them the next day at no extra charge.”
People customers mention
Jessica9 reviews
Jess8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rosehart Esthetics for 7 kinds of job. Pick one to see what they paid and said.
DawnLocal Guide · 213 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very warm and inviting. I always feel nervous going to a new place. Thank you for being so welcoming and that you were such a delight to interact with and you listened to the type of lashes that I wanted! Thank you!
Paid $140–160Eyelash extensions
Kelly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★
My daughter had her lashes done here. Jess is very kind, she treated my daughter wonderfully and even allowed me to relax in the massage chairs while I waited for her to get done with the lashes. The low review is because the lashes started falling out the first day she got them done. Jess did fix them the next day…
Paid $120–140Eyelash extensions
Debbie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We did the Bestie Glow Up and it was so nice and relaxing. We each had a turn in the massage chair while the other had her facial; including scalp massage! Very relaxing and Jess’s space is beautiful and peaceful!
Paid $80–100Service not listed
Ecko2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
It was a lovely experience from start to finish .. Jessica clearly knows what she is doing and is super sweet! I highly recommend booking!
Paid $20–40Eyelash enhancements
KatalinaLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jess did my makeup for my wedding day……ON HER BIRTHDAY!?!? She is so sweet and kind! She always makes sure I like the makeup look. She did myself and my bridesmaids makeup in a few hours. She even added some sparkle spray on my chest to make me glow!!! She’s literally such a sweet soul! BOOK HER FOR ANYTHING YOU NEED ASAP ❤️
Paid $180–200Airbrush makeupBridal makeup
Alex6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jessica was amazing! She did a Lash Lift & Tint on both my mom and I. Due to some issues my mom has with her eyelashes, the lift did not work. Jessica was willing to not charge us for my mom’s lashes and just for that shows how kind she is! The atmosphere was so relaxing, beautifully decorated, and didn’t even have…
Very warm and inviting. I always feel nervous going to a new place. Thank you for being so welcoming and that you were such a delight to interact with and you listened to the type of lashes that I wanted! Thank you!
Price: $140–160
Services: Eyelash extensions
Response from the owner · 6 months ago
Thank you for the five star review and the compliments!! I am so happy that you enjoyed your experience and your lashes! 🌹🩷
Kelly Pryor4 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
My daughter had her lashes done here. Jess is very kind, she treated my daughter wonderfully and even allowed me to relax in the massage chairs while I waited for her to get done with the lashes. The low review is because the lashes started falling out the first day she got them done. Jess did fix them the next day at no extra charge. within 2 days though, many more lashes fell off. My daughter used her money to pay and was very excited to do something like this for herself, she was truly saddened that they fell out so soon after spending so much. Unfortunately will not go back there for lashes.
Price: $120–140
Services: Eyelash extensions
Response from the owner · 6 months ago
I am sorry that the lashes fell off so fast and the retention wasn't great. I hope you ladies come back for a different service in the future. 🌹🩷
Arelia Holmes1 reviewiTotal number of Google reviews Arelia has written across all businesses on Google Maps, not just this one.
I had a wonderful experience getting my makeup done by Jess! She was so friendly, welcoming, and did a fantastic job. I don't wear makeup often and wanted a more natural look to suite me. Jess did just that while still making the look glamorous and wedding ready. Her passion for what she does really shines through during the whole process. I left feeling beautiful and confident!
Response from the owner · 8 months ago
Thank you so much for the five star review and for all the sweet compliments! I am so happy that you enjoyed your experience and your makeup! Having you leave feeling that way is the reason I love what I do!! 🌹💖
Debbie Clausen10 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
We did the Bestie Glow Up and it was so nice and relaxing. We each had a turn in the massage chair while the other had her facial; including scalp massage! Very relaxing and Jess’s space is beautiful and peaceful!
Price: $80–100
Services: Service not listed
Response from the owner · 11 months ago
Thank you so much for the five- star review! I am so happy that you enjoyed your experience and thank you for the compliments. 🌹❤
Mikayla Asfeld5 reviewsiTotal number of Google reviews Mikayla has written across all businesses on Google Maps, not just this one.
Jess did my makeup for my wedding day……ON HER BIRTHDAY!?!? She is so sweet and kind! She always makes sure I like the makeup look. She did myself and my bridesmaids makeup in a few hours. She even added some sparkle spray on my chest to make me glow!!! She’s literally such a sweet soul! BOOK HER FOR ANYTHING YOU NEED ASAP ❤️
Price: $180–200
Services: Airbrush makeup, Bridal makeup
Response from the owner · a year ago
It was a great start to my Birthday, and I am so happy that I was part of your special day! Thank you so much for the five-star review, sweet compliments and for recommending! 🌹💖
Alex Hanson6 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Jessica was amazing! She did a Lash Lift & Tint on both my mom and I. Due to some issues my mom has with her eyelashes, the lift did not work. Jessica was willing to not charge us for my mom’s lashes and just for that shows how kind she is! The atmosphere was so relaxing, beautifully decorated, and didn’t even have to think twice about if things were sanitized. It is very clear that she takes great pride in her work. 100/10 recommend! Will be back again soon.
Price: $80–100
Services: Lash lift
Response from the owner · a year ago
Thank you so much for the five star review, very kind compliments and for recommending!! 😊🌹❤️
tom johnsonLocal Guide · 17 reviewsiTotal number of Google reviews tom has written across all businesses on Google Maps, not just this one.
Wonderful experience. My face feels tighter, younger and she responded to MY need to communicate during the Tx. I also got a hand moisture Tx and they look great. Thanks and I’ll be back.
Services: Facial massage
Response from the owner · 3 years ago
Thank you so much for trusting me with your first facial experience! I am glad that you enjoyed it! Also, thank you for the 5-stared review!
Elizabeth Rahm2 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I booked facials for me and my boyfriend as a relaxing way to celebrate our anniversary. I was so pleased with every part of the facial and Jess was more than accommodating for the both of us! I would highly recommend doing a facial here!!☺️
Response from the owner · a year ago
Thank you so much for the five star review and I am so happy that you both enjoyed your experience and also for recommending!
