iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%94+13.3Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 154 plumbersiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★421 Google reviews · 8 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$209typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, professional communication, and thorough explanations during HVAC, plumbing, and electrical services. Reviewers note that technicians often provide clear options and complete work efficiently, with some mentioning complimentary inspections or maintenance program benefits. However, a minority of low-star reviews criticize the flat-rate pricing structure for being high relative to the actual work performed and describe instances where installation issues or poor initial job quality required follow-up visits.
Google rating: 5.0 out of 5 from 421 reviews (98% five-star).
Reviews on this page: 421 Google reviews (314 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 9, 2026.
Service: Plumber serving Portland, Oregon.
Data from Google, last updated November 9, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Roth HomePlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roth Home: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roth Home: 93/100 on this factor. Category median: 90.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roth Home: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roth Home: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roth Home: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
421 Google reviews we collected
5.0of 5
5 stars41298%
4 stars51%
3 stars00%
2 stars20%
1 star20%
Praise vs complaints
Phrases our text analysis found in 314 written reviews
99%praise
Praise58999%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price7632%
Reasonable13256%
Overpriced73%
Not sure229%
$209-55% vs typical plumbers
Middle half of what 203 customers paid ($54–$731) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18932%
Quality & results12221%
Speed & response11720%
Communication8715%
Would recommend366%
Price & value264%
Honesty & trust163%
What customers talk about
We read 314 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very friendly and professional and answered all my questions.”
“I had a great experience and will definitely go with Roth again for my HVAC system.”
“Zach arrived within an hour of my call for drain repair.”
“While connecting it to the hot water we saw there was a slow leak in the old piping running to and from the hot water heater, so that was repaired, sa…”
“Very easy to work with and give me plenty of information to facilitate my storm drain repair.”
“I always appreciate ROTH’s team and recommend them when I can.”
“Fair prices, guaranteed work, and they show up on time.”
“Always nice to work with an honest individual and company that will not charge me more than what’s needed.”
People customers mention
David5 reviews
Ryan5 reviews
Randy4 reviews
Richard4 reviews
Burgos3 reviews
Ridderbusch3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roth Home for 8 kinds of job. Pick one to see what they paid and said.
SSherrie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
Excellent service! Jared Bender and Chris Bryan did a fantastic job replacing our furnace. They were very friendly and professional and answered all my questions. I am very happy with the service and quality of their work. Highly recommend these two technicians! Thank you for a job well done!
Sherrie
Paid $2,000+Reasonable priceHeating system repair
BBillLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Ethan performed the maintenance
He told us what he was going to do. And then he did it. He shared the results of our
23 year old furnace and then our options. I8
Paid $1–200Great priceHVAC system maintenance
KKat3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Randy was very pleasant and professional. He was quick to perform a check on my furnace. I had a great experience and will definitely go with Roth again for my HVAC system. Thanks, Randy!
Paid $1–200Great priceHVAC system repair
RROBERT2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Matt and Sean were very professional and knowledgeable. They coordinated with PGE very efficiently and completed the job in minimal time. Sean even took a few minutes to help me hang a wall clock.
HHal4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Zach was very helpful and thorough. Very easy to work with and give me plenty of information to facilitate my storm drain repair.
Paid $1–200Great pricePlumbing pipe repair
MMikey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Chris was prompt and fixed our problem efficiently. I will definitely be requesting him for future needs
Excellent service! Jared Bender and Chris Bryan did a fantastic job replacing our furnace. They were very friendly and professional and answered all my questions. I am very happy with the service and quality of their work. Highly recommend these two technicians! Thank you for a job well done!
Sherrie
Zach arrived within an hour of my call for drain repair. He fixed three of our drains as a complimentary service when I signed up for Roth’s Comfort Care program. Zach was knowledgeable, professional, and friendly. I highly recommend him.
Services: Drain cleaning
B
Bill EnsignLocal Guide · 13 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Ethan performed the maintenance
He told us what he was going to do. And then he did it. He shared the results of our
23 year old furnace and then our options. I8
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
K
Kat King3 reviewsiTotal number of Google reviews Kat has written across all businesses on Google Maps, not just this one.
Randy was very pleasant and professional. He was quick to perform a check on my furnace. I had a great experience and will definitely go with Roth again for my HVAC system. Thanks, Randy!
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
R
ROBERT EVANS2 reviewsiTotal number of Google reviews ROBERT has written across all businesses on Google Maps, not just this one.
Matt and Sean were very professional and knowledgeable. They coordinated with PGE very efficiently and completed the job in minimal time. Sean even took a few minutes to help me hang a wall clock.
Price assessment: Reasonable price
Price: $2,000+
Services: Electrical wiring installation
H
Hal Hendrix4 reviewsiTotal number of Google reviews Hal has written across all businesses on Google Maps, not just this one.
Chris was prompt and fixed our problem efficiently. I will definitely be requesting him for future needs
Price assessment: Reasonable price
Price: $200–400
Services: General repairs & installation
Response from the owner · 3 days ago
Thank you for the great feedback, Mikey! We’re happy Chris was able to get everything taken care of quickly and efficiently. We’ll be sure he knows you appreciated his work. We look forward to helping you again whenever you need us!
R
Rick Sattler3 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Jesus was courteous and did his testing and work with excellence. He explained everything and gave options for repair. Very happy to have met him.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system repair, HVAC system maintenance
Response from the owner · 3 days ago
Thank you for sharing your experience, Rick! It’s wonderful to hear that Jesus took the time to explain his findings, walk you through your repair options, and deliver such excellent service. We’ll be sure he knows how much you appreciated his work. Thank you for choosing Roth Home!
M
Mike H5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Thank you for the kind review, Mike! We’re so glad you had a great experience with our team. Providing knowledgeable, thorough service while making every customer feel comfortable and cared for is what we strive for. We appreciate you choosing Roth Home!
