Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Roto-Rooter Plumbing & Water Cleanup logo

Roto-Rooter Plumbing & Water Cleanup

Plumber · Austin, TX · reviewed since 2010

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 23 sink repair servicesPosition by Experts Score among all companies we track in this category. · better than 14%
4.8 ★★★★★ 3,469 Google reviews · 24 photos
91%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$466typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (512) 255-2505Request a call backWebsite ↗

Roto-Rooter Plumbing & Water Cleanup at a glance

Roto-Rooter Plumbing & Water Cleanup in Austin holds a 4.8/5 rating from 3469 reviews, with the owner responding to every entry. Customers frequently praise technicians for their punctuality, clear communication, and ability to identify root causes of plumbing issues. However, recurring criticisms in lower-rated reviews focus on high pricing, particularly for simple repairs and water mitigation services, with some customers noting that costs were disclosed only after work began.

  • Google rating: 4.8 out of 5 from 3,469 reviews (91% five-star).
  • Reviews on this page: 3,469 Google reviews (2,779 with written comments, 30 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Sink Repair Service serving Austin, Texas.

Data from Google, last updated October 25, 2026.

Score profile vs other sink repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

Satisfaction83Reliability71Craft & service78Value71Momentum100Replies to reviews100Satisfaction: 83 (median 93)Reliability: 71 (median 88)Craft & service: 78 (median 89)Value: 71 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 73)
This companySink Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup: 83/100 on this factor. Category median: 93.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 71/100 on this factor. Category median: 88.B
71
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup: 78/100 on this factor. Category median: 89.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 71/100 on this factor. Category median: 100.B
71
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 100/100 on this factor. Category median: 73.A
100

Bar = this company · dark tick = category median.

Star ratings

3,469 Google reviews we collected

  • 5 stars3,16291%
  • 4 stars953%
  • 3 stars321%
  • 2 stars321%
  • 1 star1484%

Praise vs complaints

Phrases our text analysis found in 2,500 written reviews

  • Praise4,73997%
  • Complaints1713%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price6017%
  • Reasonable21260%
  • Overpriced3510%
  • Not sure4413%
$466+6% vs typical sink repair services

Middle half of what 313 customers paid ($366–$585) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1,41729%
  • Speed & response1,17424%
  • Quality & results91719%
  • Communication50910%
  • Would recommend48110%
  • Price & value2645%
  • Honesty & trust1483%

What customers talk about

We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Larry was very communicative, professional and efficient.”
    “How disrespectful to your customer's time and plans.”
  • “They were super responsive and got things handled quickly!”
    “No call, no show on day of scheduled appointment despite confirming via phone call morning of.”
  • “We had a great experience with their water mitigation team!”
    “This is possibly the WORST COMPANY I have ever dealt with.”
  • “They explained everything they were doing, gave me tips and tricks and if they couldn’t finish the job, they gave me their cards so they could come back!”
    “it took 5 days and a explosive phone call to get a poor response and two follow upcalls because of poor communication.”
  • “We're very thankful and will use them again for anything that comes up.”
    “Based on my personal experience, I don’t recommend this company for water mitigation services.”
  • “Excellent communication about what is going on and with a more than fair price.”
    “…insurance negotiations upfront especially as RotoRooter is known to "overcharge" insurance and when they don't pay make it the liability of the homeo…”
  • “Was transparent with what he was doing and was very honest.”
    “That plus the supposed urgency made me wary because that’s exactly how scammers operate.”

People customers mention

  • Barry 65 reviews
  • Jose 56 reviews
  • Oscar 45 reviews
  • Mark 42 reviews
  • Grant 34 reviews
  • James 25 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

William7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★

$550 to install a dishwasher. Priced it out after the install. 1 hr 30 minutes total at the house. Felt like highway robbery to me Install guy was nice an cordial

Paid $400–600Overpriced
Suzi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Larry was very communicative, professional and efficient. He even found an area that was leaking that I didn’t know about! I highly recommend !!

Paid $400–600Not surePlumbing leak detectionPlumbing pipe repair
ThomasLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jesus was amazing. Was transparent with what he was doing and was very honest. Glad he was the one that responded

Paid $400–600Reasonable priceDrain cleaning
Kathryn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a sink backing up, someone was able to come out within 2 hours on a Sunday. Technician was friendly and explained the exact issue, how he was fixing it, and how to prevent it from happening again.

Paid $1–200Reasonable priceDrain cleaning
WayneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Colton, Jose and Jesus came out to look at an issue that I had in the parking lot of the hotel I manage. They were able to diagnose the issue and did not charge a fee. It saved us thousands of dollars. Thank you so much!

Paid $1–200Great priceSewer cleaning
Karina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guys that came out were super friendly, went above and beyond to make sure that our issue was taken care of. They also took the time to explain everything that was going on and explained what the next steps would be.

Paid $400–600Reasonable priceDrain cleaning

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning427$328–$517
Plumbing166—
Toilet repair144$228–$585
Plumbing leak detection92$205–$520
Plumbing pipe repair91$327–$942
Sewer cleaning75$340–$517
Outdoor plumbing system repair70$278–$2.1k
Faucet repair48$133–$480

Compare with

Photos

Customer reviews

4.8 ★★★★★ 3,469 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jamie Hennessey1 reviewTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Barry was great! Friendly and efficient!

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: Sewer cleaning
Response from the owner · 17 hours ago

Thank you, Jamie! We're glad to hear that Barry provided friendly and efficient service. Your feedback is greatly appreciated! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Beth Perry2 reviewsTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience with their water mitigation team! They were super responsive and got things handled quickly!

  • Price assessment: Reasonable price
Response from the owner · 3 days ago

I appreciate you sharing your experience, Beth. I'm glad to hear that the water mitigation team met your expectations, but I'm sorry to learn about the challenges you faced with the reconstruction group. Your feedback is important, and we will take it into consideration. If you need further assistance or have any concerns, please feel free to reach out to us. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

William Bedillion7 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

$550 to install a dishwasher. Priced it out after the install. 1 hr 30 minutes total at the house. Felt like highway robbery to me Install guy was nice an cordial

  • Price assessment: Overpriced
  • Price: $400–600
Response from the owner · 2 days ago

I understand your concerns about the installation cost, William. It's important to feel you're getting good value for your money. I'm glad to hear that the installer was nice and cordial. If you have any further questions or need assistance, feel free to reach out to us. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Suzi Menfi5 reviewsTotal number of Google reviews Suzi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Larry was very communicative, professional and efficient. He even found an area that was leaking that I didn’t know about! I highly recommend !!

  • Price assessment: Not sure
  • Price: $400–600
  • Services: Plumbing leak detection, Plumbing pipe repair
Response from the owner · 4 days ago

Thank you, Suzi! We're glad to hear that Larry's communication and efficiency made a positive impact, and we appreciate your recommendation! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

ItsAWilliamsThing4 reviewsTotal number of Google reviews ItsAWilliamsThing has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing service, Larry and James were absolutely amazing! They explained everything they were doing, gave me tips and tricks and if they couldn’t finish the job, they gave me their cards so they could come back! Larry and James are my official plumbers for my home!

Response from the owner · a week ago

Thank you, Itsawilliamsthing! We're glad to hear you had an amazing experience with Larry and James. It's great that they provided you with helpful tips and ensured you felt supported throughout the process. We appreciate your trust in them as your official plumbers! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Michael Stahelin12 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, knowledgeable and efficient. Got the job done.

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: Sewer cleaning
Response from the owner · 2 weeks ago

Thank you, Michael! We appreciate your kind words about our team's friendliness and efficiency. It's great to hear that we got the job done for you. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Christopher Munoz2 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patrick was dispatched to complete a drain cleaning at my home after hours on a Saturday. He was courteous, professional, and tidy throughout the visit. He clearly explained the scope of work and took care to leave the work area clean upon completion. I especially appreciated his professionalism, attention to detail, and willingness to provide service outside of regular business hours.

Response from the owner · 2 weeks ago

Thank you, Christopher, for your kind words! We're glad to hear that Patrick provided you with excellent service and demonstrated professionalism. Your appreciation for his efforts means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Candelario Vazquez9 reviewsTotal number of Google reviews Candelario has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

James did an awesome job explaining the situation I’m very impressed with his prompt response and commit

  • Services: Water heater installation
Response from the owner · 2 weeks ago

Thank you, Candelario! We're glad to hear that James was able to provide you with clear explanations and prompt responses. Your feedback is greatly appreciated! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Brad4 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful technician. On time.detailed and provided tips to avoid our drainage issue in the future. Highly recommend,Adam!

  • Services: Plumbing leak repair
Response from the owner · 2 weeks ago

Thank you, Brad! We're glad to hear that you had a great experience with our technician and appreciated the tips provided. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Thomas Jay MartinezLocal Guide · 15 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jesus was amazing. Was transparent with what he was doing and was very honest. Glad he was the one that responded

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: Drain cleaning
Response from the owner · 3 weeks ago

Thank you, Thomas! We're glad to hear that Jesus made such a positive impact during your experience. Your feedback is truly appreciated! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]

Roto-Rooter Plumbing & Water Cleanup on Google Maps →

Business details