How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 427 Google reviews tagged “Drain cleaning” · showing 40
Jesus was amazing. Was transparent with what he was doing and was very honest. Glad he was the one that responded
Pleasant and friendly and explained things well
Adam did a great job clearing 2 clogged sinks
Had a sink backing up, someone was able to come out within 2 hours on a Sunday. Technician was friendly and explained the exact issue, how he was fixing it, and how to prevent it from happening again.
The guys that came out were super friendly, went above and beyond to make sure that our issue was taken care of. They also took the time to explain everything that was going on and explained what the next steps would be.
Colton came to our house and was absolutely amazing. He fixed the problem we had with a major clog in a main line, and then found a deeper root-cause problem that could've made things so much worse if it was not discovered. We're very thankful and will use them again for anything that comes up. Very professional,…
I want to thank the following team of plumbing experts at Roto-Rooter: James, Barry, Big Patrick, Parker, Josè, and John Lugo This group is doing or did a good job helping my family navigate through the whole process. Them being extremely knowledgeable, supportive, and helpful eased us being overwhelmed. They all…
Barry was very knowledgeable. My pluming issue was identified and a solved quickly and efficiently. Would absolutely recommend his service again.
Called Roto-Rooter around 5:30 on a Tuesday evening with a kitchen sink clogged well past the p-trap. Another company wanted a $150 after-hours surcharge on top of their rate — Roto-Rooter quoted the same flat rate regardless of the hour, exactly as advertised, and it held up when I actually called. Mark handled…
Quick response. Tech was professional, personable, and successful unclogging drain.
Alex was fantastic! Came out and fixed a plumbing issue we were having, and in the extreme Texas heat too. Truly a life saver! Very nice and professional. Thank you Alex!
The technician Colton was helpful and very informative. He told us what needed to be done and what is the issue. He also provided great customer service. I would recommend Colton definitely.
Barry saved the day. He was professional and provided great service to us. Cleared the drain and was reasonable and fair. Thank you again.
Great service! Professional, prompt, and very knowledgeable. Highly recommend!
Jesus with Roto-Rooter has saved us twice! My mom lives rural and us kids try to help her as best we can but we are far away. Jesus has on two occasions provided quick, professional, and courteous plumbing service to her site. Excellent communication about what is going on and with a more than fair price. You aren't…
Our technician, Barry, was very professional and did a great job.
The guy came over to fix my sink and he was very nice and quick.
Jesus was very professional and knowledgeable. He examined the situation/issue then explained to me the options on how to get it fixed. I highly recommend him and the company.
Wonderful service both times I've used them. Will be calling them for all my plumbing needs in the future.
Professional and timely. Very informative and upfront with the whole process. Would recommend for any of your plumbing needs.
Bob came out from Roto Rooter to our recent new house, for a problem we has with some of our showers draining slowly. He checked everything out and mainly fixed things with education despite my ignorance. He and his company are A+. Highly recommended if you need an honest plumber.
Alex came out at 10:30pm on a Friday night and took care of my plumbing emergency. Very quick and professional job.
Very polite and respectful of our space. Thank you for great service Adam!
Very professional and efficient, friendly and informative. Would certainly recommend.
Found the cracked pipe, repaired it with minimal damage to front yard and left job site pristine
Roto-Rooter did right by me today after Radiant Plumbing tried to rob me to simply unclog a kitchen drain of egg shells. Mark Dopierpaski came in and did not try to sell me anything and listened to what I had to say (I already knew what the issue was and what had to be done) so he went right to the point. We…
Fast clean & professional.
Barry was on time, bright and early on a Sunday. He efficiently restored our sink to trustworthy working status. He offered to visually inspect the main line connecting our kitchen sink to the exterior of the home and found two areas of interest for follow-up. Lastly, he left us instructions and product to maintain…
Alexis was able to clear out the clog drain line.
I have found the absolute best service tech of any kind, of any company. James was a top notch professional. He was most courteous, most knowledgeable, and extremely generous with his time while explaining every step of the process. He even listened patiently to our sob story about our house’s rough plumbing…
I called Roto-Rooter just before 8am on Sunday, and Barry arrived just after 10am. He was courteous, knowledgeable, professional. Had the drain sorted out in less than 45 minutes. 10/10 would hire again.
Roto-Rooter’s Tech, Barry did an amazing job clearing the clog in my 2nd floor bathroom sink drain. All along the way, he was professional, thorough, clean and dedicated. He explained the process of the fix thoroughly, setting the expectations on pricing, what he can do, what discounts he can offer. That made things…
Overall happy with the service. Bradley was very professional and took care of our clogged mainline swiftly.
I called them out to snake a clog because they were fast and reasonably priced when I called 4 years ago. This time they didn’t give me a quote in advance and it was 50% more than last time. They had someone come out with a camera without informing me that it would be an extra charge. The guy with the camera told me…
Excellent customer service. Price is high but work was solid.
Jesus H was super helpful, very knowledgeable, explained everything very well, kind as can be and overall we are very happy with his service. Very thankful for roto rooter and him.
Grant came out on a Sunday evening and saved the day. Very professional.
Great service…..prompt, same day arrival and Grant quickly identified the issue and resolved.
on time - fixed everything - friendly and professional!
Barry was Fantastic!!! He was upfront with us around the cost of the services. He performed the work-unclogging our shower drain. Barry went above and beyond to provide valuable information about other aspects of my plumbing. Barry is a pleasure to work with and very trustworthy.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
