How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
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Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 427 Google reviews tagged “Drain cleaning”
Jesus was amazing. Was transparent with what he was doing and was very honest. Glad he was the one that responded
Pleasant and friendly and explained things well
Adam did a great job clearing 2 clogged sinks
Had a sink backing up, someone was able to come out within 2 hours on a Sunday. Technician was friendly and explained the exact issue, how he was fixing it, and how to prevent it from happening again.
The guys that came out were super friendly, went above and beyond to make sure that our issue was taken care of. They also took the time to explain everything that was going on and explained what the next steps would be.
Colton came to our house and was absolutely amazing. He fixed the problem we had with a major clog in a main line, and then found a deeper root-cause problem that could've made things so much worse if it was not discovered. We're very thankful and will use them again for anything that comes up. Very professional,…
I want to thank the following team of plumbing experts at Roto-Rooter: James, Barry, Big Patrick, Parker, Josè, and John Lugo This group is doing or did a good job helping my family navigate through the whole process. Them being extremely knowledgeable, supportive, and helpful eased us being overwhelmed. They all…
Barry was very knowledgeable. My pluming issue was identified and a solved quickly and efficiently. Would absolutely recommend his service again.
Called Roto-Rooter around 5:30 on a Tuesday evening with a kitchen sink clogged well past the p-trap. Another company wanted a $150 after-hours surcharge on top of their rate — Roto-Rooter quoted the same flat rate regardless of the hour, exactly as advertised, and it held up when I actually called. Mark handled…
Quick response. Tech was professional, personable, and successful unclogging drain.
Alex was fantastic! Came out and fixed a plumbing issue we were having, and in the extreme Texas heat too. Truly a life saver! Very nice and professional. Thank you Alex!
The technician Colton was helpful and very informative. He told us what needed to be done and what is the issue. He also provided great customer service. I would recommend Colton definitely.
Barry saved the day. He was professional and provided great service to us. Cleared the drain and was reasonable and fair. Thank you again.
Great service! Professional, prompt, and very knowledgeable. Highly recommend!
Jesus with Roto-Rooter has saved us twice! My mom lives rural and us kids try to help her as best we can but we are far away. Jesus has on two occasions provided quick, professional, and courteous plumbing service to her site. Excellent communication about what is going on and with a more than fair price. You aren't…
Our technician, Barry, was very professional and did a great job.
The guy came over to fix my sink and he was very nice and quick.
Jesus was very professional and knowledgeable. He examined the situation/issue then explained to me the options on how to get it fixed. I highly recommend him and the company.
Wonderful service both times I've used them. Will be calling them for all my plumbing needs in the future.
Professional and timely. Very informative and upfront with the whole process. Would recommend for any of your plumbing needs.
Bob came out from Roto Rooter to our recent new house, for a problem we has with some of our showers draining slowly. He checked everything out and mainly fixed things with education despite my ignorance. He and his company are A+. Highly recommended if you need an honest plumber.
Alex came out at 10:30pm on a Friday night and took care of my plumbing emergency. Very quick and professional job.
Very polite and respectful of our space. Thank you for great service Adam!
Very professional and efficient, friendly and informative. Would certainly recommend.
Found the cracked pipe, repaired it with minimal damage to front yard and left job site pristine
Roto-Rooter did right by me today after Radiant Plumbing tried to rob me to simply unclog a kitchen drain of egg shells. Mark Dopierpaski came in and did not try to sell me anything and listened to what I had to say (I already knew what the issue was and what had to be done) so he went right to the point. We…
Fast clean & professional.
Barry was on time, bright and early on a Sunday. He efficiently restored our sink to trustworthy working status. He offered to visually inspect the main line connecting our kitchen sink to the exterior of the home and found two areas of interest for follow-up. Lastly, he left us instructions and product to maintain…
Alexis was able to clear out the clog drain line.
I have found the absolute best service tech of any kind, of any company. James was a top notch professional. He was most courteous, most knowledgeable, and extremely generous with his time while explaining every step of the process. He even listened patiently to our sob story about our house’s rough plumbing…
I called Roto-Rooter just before 8am on Sunday, and Barry arrived just after 10am. He was courteous, knowledgeable, professional. Had the drain sorted out in less than 45 minutes. 10/10 would hire again.
Roto-Rooter’s Tech, Barry did an amazing job clearing the clog in my 2nd floor bathroom sink drain. All along the way, he was professional, thorough, clean and dedicated. He explained the process of the fix thoroughly, setting the expectations on pricing, what he can do, what discounts he can offer. That made things…
Overall happy with the service. Bradley was very professional and took care of our clogged mainline swiftly.
I called them out to snake a clog because they were fast and reasonably priced when I called 4 years ago. This time they didn’t give me a quote in advance and it was 50% more than last time. They had someone come out with a camera without informing me that it would be an extra charge. The guy with the camera told me…
Excellent customer service. Price is high but work was solid.
Jesus H was super helpful, very knowledgeable, explained everything very well, kind as can be and overall we are very happy with his service. Very thankful for roto rooter and him.
Grant came out on a Sunday evening and saved the day. Very professional.
Great service…..prompt, same day arrival and Grant quickly identified the issue and resolved.
on time - fixed everything - friendly and professional!
Barry was Fantastic!!! He was upfront with us around the cost of the services. He performed the work-unclogging our shower drain. Barry went above and beyond to provide valuable information about other aspects of my plumbing. Barry is a pleasure to work with and very trustworthy.
Colton came out to clean and clear a clogged drain in our upstairs master bathroom. He thoroughly explained the process, reviewed all available service options, and ensured we understood the work being performed. His professionalism, expertise, and excellent customer service made the experience seamless and…
Mark at Roto-Rooter was super helpful and efficient. Always appreciative of the service here!!
Called them out for a clog in the kitchen sink that was beyond the pipes under the sink. While pricey, they got the job done.
Very fast, diagnosed the issue right away and solved it quickly. Would highly recommend.
Alexis came to my home late this Friday night on an emergency request, with a can-do spirit, and snaked the problem out of my sewage drain. Thank you so much, Alexis. I am thoroughly relieved!
The repairman was very courteous and polite. However, I believe paying $429.00 for a simple clogged sink is high. It took less than 15 minutes to complete.
Got the job done quickly, explained everything that was going on, great price.
Great service, prompt and courteous. Our technician Barry was very thorough and professional.
Git here quick on a Sunday afternoon.
Jesus was kind and courteous, took care of our problem in record time. I asked a lot of questions and he was helpful and answered without judgement. You guys need to keep this guy, he was fantastic!
Roto Rooter has an easy scheduling system with lots of available times. They kept me updated on the status of my technician. Barry was professional and very informative. He told me how to prevent this problem in the future and even threw in a product on the house.
Barry came out right when he was scheduled to, and remembered us from the last time he came out 2-3 years ago. Was friendly, efficient, and informative.
Barry was very knowledgeable and tried everything he knew to clear the drain. He finally cleared it after taking a toilet apart. We got prompt service on a Sunday and a holiday. Patrick and his crew were also amazing as they thoroughly explained all of the possibilities and options and what we should expect along…
Excellent service. Had the drain cleared quickly!
Fast response time. Extremely friendly, solved my issues.
Grant was informative, professional, and quick!
Very fast and thorough and took care of our issue while explaining how to prevent similar issues in the future!
My name is Jesse Carpenter and I am the owner of The Omelettry. I called a plumber out to unclog a floor drain under our dish machine. The plumber was unable to clear the line so they recommended having it cleared with a hydro jet. The hydro jet ended up backing up and flooding our restaurant! I feel like we should…
Wonderful experience from start to finish. Quickly set me up with an appointment and a reasonable price. Grant was professional and personable, taking time to explain the process to me. Will certainly use them again in the future.
Barry was very friendly and came in early, but checked in beforehand to make sure that was okay for our schedule. He did a great job and was in and out, but also a great guy to talk to! Highly recommend his services!
Barry was amazing. He was thorough and detailed and I feel incredibly confident about my plumbing as I get ready to leave town. You pay a little extra for quick service but it’s so worth it!
Technician Phillip arrived on time. He did an outstanding job. Explained the process and warranty. Phillip was professional, friendly, patient and polite. We are very impressed with Roto Rooter’s customer service from the initial call to completion of the job. This is our first time using any plumbing service…
Grant does awesome work and Roto-Rooter is always quick to respond.
Grant was very efficient was in and out with8a reasonable time.
We had a total clog of our main wastewater drain line. Barry Livingston arrived right on time and quickly assessed the problem and proceeded to locate and clear the obstruction. He was very professional, courteous, and generally a pleasure to have at our home - quite possible the world’s greatest living plumber.…
Barry and Ruben were PHENOMENAL! I'm keeping his business card so that I can call him directly if I ever have any other plumbing issues. Outstanding service, and friendliness. Every business should strive for this level of professionalism and care.
I had sewage coming up in the bathtubs & shower, meaning my sewage line was totally clogged and we had no working facilities. Could not use any water at all because more sewage would come up! My home warranty company (AHS) did not consider this to be an emergency and was going to send someone in 36 hours. That was…
Grant was awesome! Super nice and actually talked me through the problem which I appreciate
I can’t say enough good things about the Grant who helped us out! ⭐⭐⭐⭐⭐ He truly went above and beyond to fix my situation. What could have been a stressful and expensive problem turned into a smooth experience thanks to his professionalism, knowledge, and willingness to go the extra mile. He took the time to…
Quick, transparent, good job , AAA++++
Great service, follow up and quality results!
My kitchen sink wasn’t draining and the clog was behind the wall. I called Roto-Rooter and Grant showed up well with in one hour. Grant took extra care to explain what he was doing and why. He also worked very hard to restore the piping under the sink after cleaning and unclogging the pipe, but unfortunately was…
Justin Simmons was incredible! Took care of us and worked efficiently too!
I had a main line clog that I tried to fix myself. I ended up getting the snake stuck something awful. Grant showed up and saved the day. Super friendly service sand fast response time. These guys are top notch.
Grant quickly found the problem and was able to fix it with minimal disruption. Due to the easy fix, our charges were significantly less than what is typically charged for this service. No charge for late evening on a Sunday.
Justin was quick, communicative and professional.
Technician, Grant was very polite. Took care of the issue quick but also efficient and made sure all problems were addressed and issues were resolved.
Justin Simmons our services tech was awesome and guided us every step of the way throughout the process. Would highly recommend Roto-Rooter if every tech was as knowledgeable as he was to us.
Justin was fantastic. Very upfront with work needed and cost associated with the work. He had us back up and running in less than an hour. His manager showed up to inspect, you can see why Justin is a great employee. He and his manager work so well together and were a delight to work with. They know their stuff…
I never write reviews, even with bad experiences but this time was the worse experience ever. A technician named Johnny (Johnathan) came on Jan 16th he unclogged our sink but when he tried to run water again he mentioned he should’ve run again the snake. At the end he didn’t do it because “technically” the water was…
The technician is very professional and know what he was doing. He checked the pipes and located and removed the clog. I will definitely recommend them to my friends.
Every one at Roto-Rooter that I have worked with so far has been great. Very attentive & communicative. I’m so glad they answered my call during my late night plumbing emergency!
Justin was our hero today! Same day service. Prompt, friendly, & down to business.
Justin was very kind and professional. He explained everything in great detail. Very knowledgeable. Appreciate his professionalism and customer service.
Grant, is an incredible agent for the plumbing world. He had my best interest at heart and never once tried to upsell me. He came, he addressed and my plumbing was back in action. I think the entire event from indecent to work completed was an hour and a half. Much better than the other agencies. I’m still waiting for them to call me back.
Appreciate the fast and great service today!
Bradley and Rescue Rooter provided amazing service and resolution for our needs! Professional, thorough, and efficient. Everything you want from service and repair. Thanks!
Grant was great explained everything. He was here within the hour. GREAT SERVICE!!
Colton arrived on time told me what he was going to do and git to work. I'm curious guy and stayed with him. The camera showed the problems and Colton got them cleared with the "rooter" and then the pressure washer. The equipment and Colton were both impressive and effective. A quick fix for a potential major problem. Thank you.
Technician was very professional and personable. I appreciate the excellent customer service.
Barry did a great job clearing up a persistent block quickly. He also kept us informed on the progress and findings. Highly recommended.
Work was fine, but showed up 3 hours late and got no communication that they would be lae.
Our technician Grant was great. Arrived on time, got to work right away and fixed the drain without difficulty. Good service and very professional.
Barry came in and resolved the kitchen drain issue quickly and cleanly. I would highly recommend Barry and this company to handle any plumbing issues.
Grant was very professional, showcasing exceptional customer service, answering any questions we had in what was otherwise a very stressful situation. Job well done! 10/10 would recommend!
For the last couple of days, I had been experiencing slow draining in my secondary bathroom. Since I had tried everything myself, I needed the pros to come in before the holidays since I had family coming in to visit. Well, I look up Rotor Rooter and see they had a same day appointment (score!) and I booked it. My…
If I could give six stars I would. First thing Christmas morning and we needed a plumber stat. Justin showed up on time, saved us, and has a great (polite) sense of humor. I would ask for him by name for future issues. Thank you!
Grant did a great job. Explained what the issues were and made sensible recommendations on how to avoid future issues.
Justin was fantastic! He came out at 5 pm on December 23, right before the holidays, and quickly diagnosed and cleared our clogged sewer pipe. I’d started noticing my toilets were draining slower than they should have a couple of days before, so rather taking a chance on having a plumbing disaster on Christmas Day,…
On time, courteous and competent! Knew exactly what to do. In and out!
Barry is the best plumber around! Unclogged our kitchen sink in minutes and even cleaned the bathroom and shower drains sua sponte. 100/10 recommend.
We really appreciated the quick response. From the time the technician arrived and left, he kept us up to date with everything that was going on. We would definitely call this company again.
Adam was great!
So if you're looking for a really good plumbing company, this is it. Also, the plumber Justin that came out did an amazing job. The man drove all the way from Leander to Dale which is a good hour and a half drive at 11:00 at night and he didn't leave till about 12:30. Even though it's still really late, he still…
Mark made turned most horrible situation the most incredible with humor and will be calling Roto Rooter back for any future issues.
Same day service was great. They got here pretty close to when they said they would. The tech was great. A very pleasant experience all around.
Grant was professional, personable, and got the job done.
Outstanding job by Justin. Justin was fantastic! He quickly and professionally cleared our clogged line today. He was friendly, knowledgeable, and efficient, explaining exactly what he was doing every step of the way. Our line is running perfectly now. Highly recommend Justin and this company for any plumbing needs!
Grant came into our home and cheerfully cleared our drains and was oh so pleasant.
Had a significant blockage in my sewer line that flooded part of our house. Mark & John took great care of us.
Barry was awesome when he came to consult with us about our kitchen double sink clog. He is very informative, and super friendly. It was actually fun when he stopped by. The issue was resolved very quickly. The service is top notch. If we need service again we will be calling him. Thank you!!
Roto-Tooter Barry Livingston was proffessional as can be, courteous, efficient, dealt with the problem at hand and fixed it. Super cool guy, very please with Roto-Rooter and it's staff.
Barry showed up quickly on a Saturday and did an awesome job.
I highly recommend Roto-Tooter the team was great , fast and efficient. Service technicians took the time to explain every step of the way.
Great experience with Roto-Rooter. Barry was knowledgeable and explained in detail the cause of the issue, how to repair, and future preventative maintenance. I highly recommend Barry and Roto-Rooter.
Barry was AMAZING! So thorough and did a GREAT job. Highly recommend!
Prompt and Friendly service with a job well done same day on a slow drain request. Highly recommend
Grant was competent, professional, and friendly.
Justin was so nice. He was on time (actually early) and kept me informed on what he was doing.
On time and did a good job
Justin was very professional, courteous and knowledgeable.
Great service. Very knowledgeable and helpful. Got the issue diagnosed and handled quickly.
Prompt, efficient, and professional service.
Very friendly and explained everything he was doing as to easily understand! Thank you!
We had Grant come out to fix our main line yesterday. Our sink was backing up along with our dishwasher and washing machine. Before even coming out to see, he quoted us $500. He said he would snake the line and “push the grease down.” All that with a 6 month guarantee incase something backs up again. It all sounded…
Grant from Roto Rooter came out on very short notice on a Sunday and was incredibly helpful and explanatory and was able to resolve our problem quickly and work with our landlord for billing. Very sharp guy and very kind and respectful.
Philip was polite, thorough and gave me a recommendation as to help prevent the clogs in my sink.
Justin was great. Very polite and professional. Finished the job, did not leave a mess.
Very quick response to fixing my clogged drain. Grant was informative and friendly. Explained everything and he cleaned up after his work. Would definitely use Grant and RotoRooter again
When I called I got a quick response, they sent someone out quickly and kept me updated. Justin was my technician and he was great! Kind, patient with a barking dog and explained what was going on. Great service over all.
Grant was extremely good. He arrived on time, actually early, and listened fully to all I had to share with him about the issue before diving into the work. He explained all he was doing and why. He recommended some additional (free) work to be done and did the scheduling for me before he left. The specialist for…
Phillip did a great job explaining what he was doing and how the drain system works.
Wonderful tech. Explained everything clearly. He was friendly and offered helpful suggestions going forward
Justin was fantastic! He arrived quickly and solved the problem within an hour. Very professional, kind, and clean! Would hire him again in a second! Really appreciate his work!
I called Roto Rooter after a significant sewer and water issue occurred at my home. This was definitely an emergency situation. After the initial assessment, Justin was sent out to address the potential clog and snake the line. He was wonderful! He explained the situation, gave me options and began the work quickly.…
Justin at Roto-Rooter was friendly and easy to work with. He was timely, professional and reasonable. Was able to free up that tub clog and get me going again. Will be using them again in the future.
Justin from Roto-Rooter came to clean out a main line clog. The drain snake did not work after many different tries because Our pipe was broken. This was found via camera after the attempts to clear drain. There was no charge for the drain snake service. Very happy with the customer service, and timeline from call to appointment.
Justin was quick, smart and friendly. Highly recommend him!
Justin worked very quickly and efficiently. He was also very kind and professional. He did a great job.
Plumber was professional and provided details during repair process. Will schedule and recommend Roto-Rooter for future services.
Justin with Roto-Rooter was awesome! He showed up fast, was super nice and professional, and addressed all of our concerns. 5 star rating for Justin from Roto-Rooter!
Expensive and Bradley the technician was excellent !
Grant was our plumber. He was polite and knew what be was doing. Came in on weekend and cleaned up the clog in our kitchen sink. Roto-Rooter will definitely be our go to business for our all future plumbing needs.
Grant was professional and informative with our kitchen issues. Worked quickly and made sure everything worked and was clean afterwards! Very pleasant!
Great, fast, friendly effective service after standing in water in my shower this morning wondering why I was not doing anything about it…
Mark did a great job, very knowledgeable, took his time, careful, and super helpful. While it was more than I wanted to pay… I trust the service and it comes backed by a 6 month work guarantee.
Fixed the plumbing issue quickly and super nice and professional people! Highly recommend.
Mark was at our neighbors for a leak issue which required different technicians. We asked if he had time to assess our kitchen drain which had been periodically backing up. We made a quick call to their office and Mark got the OK to look at our problem. Not very long and he cleared the calcium buildup and gave us…
Roto-Rooter came out on short notice on a holiday and got my issue resolved quickly and for a very reasonable price. Highly recommended.
Great customer response and attention to detail
They removed a block in my sewer line . Later I seen an add to do the same service for hundreds of Dollars less
Happy with the service. Justin was professional and courteous, and he answered all questions I had while he worked on fixing our issues
The technician, Justin was friendly and professional and did a great job!
Amazing Service
Employees friendly & helpful. Javier did a good job in his work & explaining our problem.
Booking Roto-Rooter was easy and the text reminders and phone call ahead of time worked well. Our tech, Adam, was very friendly and professional and answered all of my questions. He was able to fix our clog and get our kitchen sink back into operation.
Adam was extremely knowledgeable and friendly! He evaluated the issue and gave us a great recommendation on how to proceed. We would love to have him back for future plumbing needs!
Very pleased with my service. Both the technician and field supervisor came and fixed my problem the same morning of my request. Very friendly and professional (Chad and Adam). Will definitely use again.
Adam was very kind and got straight to it. He explained what he would do and the alternative if needed. He was patient while I had customers. If all the Roto-Rooters employees are like Adam, this is a great company to do business with. Thank you Adam!
Exceptional customer service. Professional and good quality work promptly done. Highly recommended.
Adam is the best! Adam is, that guy.
Dealt mostly with Adam and Patricia today. They were both great people and communicative. Very respectful of our home and us as well. Really appreciate their work today to get our kitchen sink running right!
Mark was friendly, professional, skilled, and thorough.
Mark did a great job with removing the clog in our sink and answering all my questions. He also did a great job at explaining the problem and how we can avoid it in the future. I highly recommend them and I want to say thanks again Mark for a job well done!
Mark was great and quickly cleared our drain. He provided help with the understanding of our plumbing system and further maintenance
Knowledgeable and friendly service. Would recommend to others.
Mark was extremely friendly and efficient. He had our issue fixed in about 10 minutes. I also really appreciated him suggesting some steps we can take to prevent the issue from happening again and other general plumbing preventative steps to take around the whole house. He even offered to show me how to put a…
Oscar was able to determine what was causing the problem with our shower drain. He explained the problem very well. He was very kind and professional.
Technician Mark explained in detail the procedures he was going to use. In addition, he answered all my questions and went out of his way to explain problem, causes and what was needed to bring my home back to where it was before the occurrence.
Really good experience and on time.
Adam was very informative and helpful! He finished in under 30 mins and also very courteous.
Professional and my technician was polite, very knowledgeable and will use this company again in the future
Very nice and got the job done ✅
We had an emergency situation and they were there just a few hours later. They were very thorough in explaining the issue and our options and completed the work very quickly. Thank you Mark!
Daniel White and Greg Lancaster responded to my panicked request immediately and were there within 30 minutes on a Sunday. They quickly diagnosed and cleared the clogged pipe issue and had us back up and running in less than an hour! They were both extremely courteous, kind and efficient! Great customer service!
Excellent customer service. Friendly. Professional.
I think his name is Mr. Greg he was very polite and whoever is the supervisor I would like to think that supervisor to because my dad is dying of decompensated psoriasis of the liver and he elected to do hospice at home and I need the water in the pipes working so I thank you from the bottom of my heart. It’s just…
Excellent work and customer service. Oscar, the technician was very courteous, friendly, and helpful in resolving the plumbing issue I had. Definitely recommend A+++.
Adam was very friendly and helpful. Cleaned out drains pretty quickly and gave us great advice to keep them in good shape.
Mark, the technician, was on time, professional, and very knowledgeable. He clearly and patiently explained what caused the problem and everything he was doing to fix it. He also thoroughly cleaned up the area where he was working when he was done. The sink has been draining perfectly. It was a pleasure working with Mark and Roto-Rooter.
Excellent
We appreciated the fast response, Mark went out of his way to take care of our clogged line and to find the problem, a crushed line going into the septic.He gave us suggestions and solutions about how to solve it quickly.
My technician, Oscar did a very thorough job. I was his last call for the day, and he was tired, but he made sure everything was okay before leaving. Really appreciated all of his hard work.
Mark was very professional, informative, honest and respectful. We were extremely pleased with his work.
Mark did a great job. Worked really quickly and efficiently which was super appreciated since it was late and I had two sleeping kids in bedrooms nearby.
Our bathroom sinks were clogged inside the wall where this DIYer could not go. Roto-Rooter service was excellent. I received a quick appointment, service met our expections every step along the way. Our service tech, Mark, was friendly, knowledgable, conscientious and capable. He was a thoroughly qualified professional. Thank you Roto-Rooter.
Did you know angels wear Roto-Router uniforms? My broken supply line and flooded house required prompt attention, and they provided it promptly, competently, and pleasantly. They showed up...worked efficiently...and walked me through the multistage process for full recovery of my house. Still steps to finish but…
Great response time to emergency back up on a Sunday. Three staff helped assess and manage the emergency situation and make recommendations for long term remediation. Took our concerns very seriously. Shared in d detail emergency recommenations as well as long term proposals fo Would definitely recommend
Service was top notch from Alex.
Was very happy with the gentleman he was very professional, will use your service again. Thank you
Alex took care of the problem. He was knowledgeable and courteous.
Alex was prompt and professional and he was able to solve our issue quickly
Prompt service and a clear explanation of the problem and the solution.
Tech was vert personable and efficient, did a great job of cleaning up afterwards.
Patrick was excellent!
In less than 24 hrs our plumbing issue was adressed. The technician was very courteous and explain in detail the process and answered all my question. Very pleased with the technician we got and the service provided by the company.
Mark from roto-rooter came to unplug my drain. He was very professional and explained what he was going to do and how much it would cost. After unplugging my drain he even give me some tips on helping to preventing this from happening again. I would use roto-rooter again.
We called on Friday around noon, at 6pm that same day they were at our house to help fix our clogged toilet. I believe his name was Mark, and he did a fantastic job getting our toilet in proper order. He did a few test flushes just to make sure everything was good to go. I definitely recommend this company with your plumbing needs
Jason was prompt and very courteous. He is a wonderful asset to your business.
Roto-rooter was there for me and my family with a Labor Day plumbing crisis. Our technician Shannon fixed our problem and gave us excellent advice concerning future plumbing issues.
I would absolutely recommend Roto-Rooter for your plumbing care. This company goes the extra mile to provide a level of service that is unparalleled. The communication from the dispatch person was excellent. We were given constant updates as to the ETA for our service. I was able to get in touch with the dispatch…
Called last night about 10 PM for a plugged sewer line. Answering service said they had someone on call. They called back the wrong number to say they had nobody available until morning. The next morning they were responsive. Had someone there about 9:00 AM. Cleared the drain pronto. Then sent a camera person to…
Mark was super. Great customer service. Super attitude. Would not stop until problem was solved. Thanks Mark
Issah was professional, quick and very friendly
The gentleman who came out was really friendly and helpful. I would definitely request his services again. Ask for Alexis. :-)
Alex did a great job on our drain clog. He was professional and friendly.
The two servicemen who came to my home were both very professional. They clearly explained what likely was the problem and what the first and easiest method to quickly confirm the issue and remedy it. I have not had any problems since they resolved the issue. I was very pleased with their knowledge and willingness…
Two team members worked diligently to remove 5 ft of nasty clog from our drain over the course of 2 hours. They didn't give up!
They were great. Very efficient and knowledgeable.
I woke up to a clogged kitchen sink on a Saturday morning. Tried to unclog it myself, but the problem was a little bigger than I anticipated. I sucked it up and decided to hire someone. Roto Rooter gave me guaranteed service within 2 hours of my call. And what great service it was! They sent 2 guys at separate…
Mark is amazing. I am an operations manager for 2 businesses and he always comes to the rescue when we have issues. Super friendly, professional, and reliable!
Oscar was great! Would not hesitate to call again. Quick, quality service on a Saturday Morning!
They were fast -- like same day fast. The plumber quickly determined the issues, discussed it in detail with me and got it fixed. Very happy with the service
Cleaned out my kitchen drain. It works again.
Johnathan was amazing. He was professional and upfront about what he was doing. The costs were laid out and transparent which is greatly appreciated. They came out within an hour!! My house was at a stand still due to an entire house plumbing backup , and Johnathan and Roto Rooter literally saved our day!
First of all, the technician/plumber was nice and professional. The 2 days of cancellations of appointments, re-organizing our time for them, and then charging $350 to simply run a hand cranked auger through the line is ridiculously expensive. I will not use them again and will just find a neighborhood plumber. Not worth it.
Darius got here quick and even came out on a Sunday. Extremely helpful. Took care of the problem quickly and easily.
Charged $710 for unclogging drain. How on earth is that cost justified? Did not provide any receipt or invoice. No written warranty provided for the work done.
Plumber showed up on time. Quickly identified the problem and fixed our clogged bath. The price was as advertised with no hidden fees.
I can't begin to praise our technician, Isiah, enough! I walked out of my shower to a flood in my bathroom and room. About 1.5 hours later, the issue was in hand! It was a whopping 3 hours from start of problem to total solution, our drains and toilets are running better than they did when we moved in 2 years ago.…
The guys who came out were super nice and positive. Very professional!
Jennifer is always prompt in responding to calls for service and willing to come take a look at an issue and write an estimate for service. That is greatly appreciated. The technician, Mark, was prompt and efficient at clearing the clog. Thank you for the estimate and keeping the price as quoted. Thank you.
Jonathan was the consummate professional. He thoroughly explained what was wrong, explained all options, & resolved the issues.
My service technician was professional and knowledgeable. They were prompt and arrived within less than an hour and a half after I called where others would be the next day or even longer.
Shannon came to help us unclog our dishwasher and disposal today. He was incredibly helpful and taught us how to avoid future clogs. Would definitely recommend him.
The whole process was so easy and simple. The response time was quick and the repair was so thorough. Fixed the issue on the spot. Highly recommend.
These guys were great! The company responded quickly, cared about your problem, got a repairman to your house quickly. The repairmen were professional, quickly assessed the problem, got the job done quickly and thoroughly, personable and friendly. Really good experience, I highly recommend!
On New Year's Day, Roto dispatch took my call and found a technician willing and able to fix the leak in my house which was flooding walls and flooring. Logan was the tech who took the call from dispatch. Extremely polite and enthusiastic. Couldn't have been nicer really. Explained everything as he went along and…
Oscar was absolutely incredible when we called to have his service our clogged main pipeline. On Christmas of all days, after calling the office to schedule an emergency repair, Oscar was there within the hour and diagnosed the issue within 10-15 minutes of arrival. Sometimes it’s hard to understand what’s happening…
I called roto rooter and they came out that day. Two men were very nice and gave me an estimate right away. They unclogged the sink and fixed the problem. I wouldn’t hesitate to call them again. They were very professional with the work they did.
We had a bad main line clog that a previous plumber said needed to be dug up and then suggested a small company. We called them but they said it would be a couple days before coming out and it could cost us thousands, depending on the issue. Roto-Rooter came out the same day that I called and flushed the line…
the team that showed up was clean professional and addressed a difficult situation in a timely manner explaining the process each step of the way. when complete they left my home as clean as when they arrived and explained the bill n warranty thoroughly.
Great experience! Logan was very professional, competent, knowledgeable and efficient. He explained everything thoroughly and made sure we understood the process. Couldn’t be more pleased!
Mark was great! Fingers crossed the lines stay unclogged for some time to come!
Mixed feelings: we started Saturday trying to get someone to come to the condo, but once Jesus, Jose and Greg arrived Monday afternoon the clogged sewer line was quickly opened. I can’t say enough about the trio, and they followed up by asking a technician to stop by and check for any possible leaks; there were none.
Larry was an excellent technician and solved all of the issues. We also had a great time chatting and he shared some helpful knowledge with me during the process of fixing the items!
They’re always so awesome, customer for life!
They did great and Oscar was very good!
Oscar and Forrest were super friendly and knowledgable, they helped get me steered in the right direction and made me want to ask for them specifically in the future.
Oscar and Forrest truly made this experience 1000 times better! They were prompt when it came to the time frame window, amazingly professional, and all around cared for our situation! These 2 deserve a raise! Thank you guys so much for all your assistance this morning!
The two young men that came to complete my service were extremely nice and professional. They did an excellent job.
Oscar was very professional, friendly and efficient. Highly recommend working with him.
Had tech out within 2hrs of my call very quickly solved the issue
Oscar was fantastic! He arrived first thing in the morning and was very thorough in explaining the process and what was wrong. He was a hard worker and resolved the issue very fast! I would 10/10 recommend him!
Woke up to a kitchen sink that wouldn't drain at all, spent an entire Friday failing to get it flowing myself. Called Roto Rooter and had two techs at my door in just under an hour, Jonathan and Logan. Nice folks and they got it done fast. Quick and easy, and on a Friday at 5pm too.
These guys were quick, professional and did a quality job. Plain and simple.
Oscar showed up quickly and was very professional. He had my drain unclogged in no time!
The service representatives were very helpful and professional. I was very satisfied with the service.
MAry was the dispatcher and was very nice and patient w/ my questions and concerns. Oscar was the plumber,, who was not Only polite he was a super professional and thorough and he also did a great job and got done n a timely fashion !! thank you 🙏 Oscar !! Oscar also took his time explaining everything he did to…
Oscar with Roto-Rooter not only identified the issue and resolved it but explained what needed to be done. If only all of my service visits were done by such knowledgeable and pleasant individuals.
Oscar did an amazing job, cleared the clog another company couldn't. Very clear communication and timely work. Absolute life saver!
Oscar was our technician and he was fantastic! He was very responsive, professional, and skilled at his work. Oscar was thorough and explained what he was doing. Scheduling and getting updates from dispatch was frustrating. If I were reviewing the dispatch team alone the stars would be much different. Oscar, the…
Oscar was on-time and very professional. He ran 50+ feet of cable and was careful to get the whole length of drain pipe cleaned out. Excellent service!
Oscar provided us with excellent service, taught us a couple of plumbing tips and tricks, and resolved our plumbing issue super quickly! I highly recommend their service and look forward to using their services again.
Oscar was excellent
Great experience with technician.
The two plumbers that unclogged our drain were courteous and professional. I found them to be honest and kind, which was refreshing given past experiences with other plumbers.
Oscar was awesome! He was very nice and polite! He was very quick and efficient and did an amazing job!
I waited ALL DAY and EVENING for a scheduled MORNING appointment. Unreliable and EXTREMELY overpriced. $600 later…the issue is not fixed
Technician came on a Sunday to unclog a line that was backing up AC condensation into one of our sinks. It was great to get help ASAP to keep the sink from overflowing. Everything was very clearly communicated before, during, and after the work was completed. The tech left the work area clean and more importantly…
Great service - on time, communicative, clear proposal, high quality work, very professional plumber
Quick response to online inquiry. technician showed up in time and promptly took care of the problem. well done!
Our house has cast iron pipes which can be difficult to find a reliable plumber to work on. Roto-Rooter were quick, communicative and easy to work with. This is on one of our rental properties and Alexis (1068) called and explained the scope of the work to us and got the okay on pricing and plan of action prior to…
Oscar the serviceman was great. Very professional courteous and pleasant would highly recommend asking for Oscar. A total gentleman.
Good job
We had an emergency situation with our home and glad we contacted Roto Rooter. Our technician, Oscar De La Fuente, was superb! Oscar showed great patience, listened, had the proper tools necessary to diagnose, and professional 👏. We will certainly use services again, Thank You, OSCAR, for solving and providing solutions to our situation.
My husband and I just had a great experience with our plumber Oscar! There was sewage coming through all of our pipes, backing up into our washer, bathtubs and shower. Oscar showed up and exceeded our expectations. He remedied the issue, explained exactly what was happening and how to avoid it in the future. As new…
We had a plumbing service out twice and they could not unclog our drains and no other plumbers were available for at least a week. Roto Rooter San Marcos came to our rescue the next morning and fixed the main sewer drain problem within 90 minutes. Such a good job! Highly recommend.
Oscar came onsite on time, did an amazing job resolving the clog, and explained how to prevent issues in the future (even though the root cause was a previous contractor’s negligence with disposing of construction debris in the sewer line during demo).
Oscar was very knowledgeable and courteous. He knew what to do and did it promptly. Very professional
Affordable, fast, professional. Thank you Patricia! Give her a raise.
The service tech was great. He gets 5 stars. The dispatchers and operators are terrible. They get zero stars. I was told "we'll get someone to you today" which then turned into "first thing tomorrow morning" which then was repeated when my tech hadn't showed by 6pm on the second day. Finally got someone at 2pm the…
Service could not have better. Douglas explained everything and made us feel like he really cared. He went the extra miles. Couldn't be happier!
Best service - hands down. Oscar and Alex not only fixed our problem drain, but also helped us find a much faster (and less invasive) solution should this ever happen in the future. These guys are amazing!!
Oscar was very professional and fixed the problem.
Timely and efficient .. Chalen is a five ⭐ technician. Professional, thorough and honest! Thanks for taking care of the issue on such short notice
We had Oscar come out and help us figure out what was going wrong with our washer, he helped us fix the problem in no time and was very friendly and professional. 10/10 would recommend Oscar to help you with any problem you might have!
Logan represented the company well. Explained everything he did, cleaned up afterwards and fixed the problem. I would highly recommend him and the company.
Got the job done in a timely manor, was professional, and the service was not expensive. Would use again in the future and recommend them. Customer service by all was excellent.
I called my usual plumber contacts for an urgent issue with a clogged toilet. Roto-Rooter was the only one with availability on a Saturday of a long weekend. Greg came at the beginning of the appointment window and quickly resolved the issue.
Service was scheduled for yesterday morning 9 to noon. No one showed. No one called to say they would be late. Did receive a call late afternoon saying someone would be out in an hour. Again, no one showed. And again, no call. This morning I received a call stating a service tech would be out in an hour. He…
Great experience with the service. Understood the issue , fixed it and also provide recommendation on how to avoid such clogging in future. I loved the service and willing to engage them in future if needed.
Roto-Rooter came within a day and managed to clear out the backed up line. Oscar was surprised by the inaccessible clean-out valve but worked around the problem to solve it. Really impressed with promptness and efficiency!
Price was more expensive but the quality of work and the warranty made it worth it. Although, I'd prefer a warranty longer than 3 months.
Oscar did a fantastic job. Same day appointment, worked late Friday and Saturday to unclog the drain. Ran a scope and the rotor repeatedly half a dozen times until he was sure the clog was broke up and drains cleared. Very happy with his quick response and thoroughness. Thank you so much!
I had a blocked main drain preventing the use of one of my full bathrooms. I tried opening it with drain openers from Home Depot, after several attempts over several days I gave in and called .Roto Rooter, from the time I called , after I took my grandson to school, and the job was completed was well before lunch,…
Plumber and trainee were very responsive, helpful, professional. Told me what to expect. Helpful advice.
Great and friendly work by Shannon on a Sunday to clear a drain.
Friendly and I learned something.
Jose and Jesus were very professional and explained everything they were going to do in great detail.
So we had an emergency plumbing issue, and called Roto-Rooter. They sent Oscar within the hour to our house. Oscar is extremely professional and very friendly. He listened to every concern patiently and addressed the problem head on!!! He worked quickly, found the problem, fixed it, AND took the time to explain…
Jennifer was very professional and detailed. She was very responsive and kept all of us informed during the entire process. I will continue to use Roto-Rooter for any repairs in the future. Thank you!
I had some clogged pipe and they were really quick to unclog it! Happy with the service.
Oscar De La Fuente helped us out great work and quality. Amazing job.
Oscar arrived within one hour from my initial call with a clogged drain line between the house and the street. He was professional courteous and quick. I also got a 6month warranty as part of the service that protects against another clog in the near future. I would gladly recommend. Great all around service.
Oscar was very professional and took care of a clog way down the line that we couldn’t reach. Although dispatch and scheduling left much to be desired, he was great company representative after the debacle in the office.
The problem was fixed quickly and Pablo #987 was great!
Oscar was so great. He arrived on time and went straight into figuring out the issue. He was courteous, friendly and very helpful. Thank you Roto Rooter for hiring great people who in turn provide great service!
I initially contacted Roto-Rooter for what seemed like a clogged pipe. Alexis came out to clear it on the same day and was a pretty quick procedure, they offer a complementary camera inspection of the pipes and Alexis especially emphasized it since the pipe didn't feel right. Brian Meld came out the next day or so…
I had a clogged main drain at 6:00pm on a Thursday night. Logan came at 8:30pm and unclogged the main drain. The next morning Brian Meld came with a camera to see what had caused the clog! He found a pipe that had a hole in it!! My house is only one year old!! It appears that when they installed the fence post,…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
