How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 427 Google reviews tagged “Drain cleaning” · showing 80
Jesus was amazing. Was transparent with what he was doing and was very honest. Glad he was the one that responded
Pleasant and friendly and explained things well
Adam did a great job clearing 2 clogged sinks
Had a sink backing up, someone was able to come out within 2 hours on a Sunday. Technician was friendly and explained the exact issue, how he was fixing it, and how to prevent it from happening again.
The guys that came out were super friendly, went above and beyond to make sure that our issue was taken care of. They also took the time to explain everything that was going on and explained what the next steps would be.
Colton came to our house and was absolutely amazing. He fixed the problem we had with a major clog in a main line, and then found a deeper root-cause problem that could've made things so much worse if it was not discovered. We're very thankful and will use them again for anything that comes up. Very professional,…
I want to thank the following team of plumbing experts at Roto-Rooter: James, Barry, Big Patrick, Parker, Josè, and John Lugo This group is doing or did a good job helping my family navigate through the whole process. Them being extremely knowledgeable, supportive, and helpful eased us being overwhelmed. They all…
Barry was very knowledgeable. My pluming issue was identified and a solved quickly and efficiently. Would absolutely recommend his service again.
Called Roto-Rooter around 5:30 on a Tuesday evening with a kitchen sink clogged well past the p-trap. Another company wanted a $150 after-hours surcharge on top of their rate — Roto-Rooter quoted the same flat rate regardless of the hour, exactly as advertised, and it held up when I actually called. Mark handled…
Quick response. Tech was professional, personable, and successful unclogging drain.
Alex was fantastic! Came out and fixed a plumbing issue we were having, and in the extreme Texas heat too. Truly a life saver! Very nice and professional. Thank you Alex!
The technician Colton was helpful and very informative. He told us what needed to be done and what is the issue. He also provided great customer service. I would recommend Colton definitely.
Barry saved the day. He was professional and provided great service to us. Cleared the drain and was reasonable and fair. Thank you again.
Great service! Professional, prompt, and very knowledgeable. Highly recommend!
Jesus with Roto-Rooter has saved us twice! My mom lives rural and us kids try to help her as best we can but we are far away. Jesus has on two occasions provided quick, professional, and courteous plumbing service to her site. Excellent communication about what is going on and with a more than fair price. You aren't…
Our technician, Barry, was very professional and did a great job.
The guy came over to fix my sink and he was very nice and quick.
Jesus was very professional and knowledgeable. He examined the situation/issue then explained to me the options on how to get it fixed. I highly recommend him and the company.
Wonderful service both times I've used them. Will be calling them for all my plumbing needs in the future.
Professional and timely. Very informative and upfront with the whole process. Would recommend for any of your plumbing needs.
Bob came out from Roto Rooter to our recent new house, for a problem we has with some of our showers draining slowly. He checked everything out and mainly fixed things with education despite my ignorance. He and his company are A+. Highly recommended if you need an honest plumber.
Alex came out at 10:30pm on a Friday night and took care of my plumbing emergency. Very quick and professional job.
Very polite and respectful of our space. Thank you for great service Adam!
Very professional and efficient, friendly and informative. Would certainly recommend.
Found the cracked pipe, repaired it with minimal damage to front yard and left job site pristine
Roto-Rooter did right by me today after Radiant Plumbing tried to rob me to simply unclog a kitchen drain of egg shells. Mark Dopierpaski came in and did not try to sell me anything and listened to what I had to say (I already knew what the issue was and what had to be done) so he went right to the point. We…
Fast clean & professional.
Barry was on time, bright and early on a Sunday. He efficiently restored our sink to trustworthy working status. He offered to visually inspect the main line connecting our kitchen sink to the exterior of the home and found two areas of interest for follow-up. Lastly, he left us instructions and product to maintain…
Alexis was able to clear out the clog drain line.
I have found the absolute best service tech of any kind, of any company. James was a top notch professional. He was most courteous, most knowledgeable, and extremely generous with his time while explaining every step of the process. He even listened patiently to our sob story about our house’s rough plumbing…
I called Roto-Rooter just before 8am on Sunday, and Barry arrived just after 10am. He was courteous, knowledgeable, professional. Had the drain sorted out in less than 45 minutes. 10/10 would hire again.
Roto-Rooter’s Tech, Barry did an amazing job clearing the clog in my 2nd floor bathroom sink drain. All along the way, he was professional, thorough, clean and dedicated. He explained the process of the fix thoroughly, setting the expectations on pricing, what he can do, what discounts he can offer. That made things…
Overall happy with the service. Bradley was very professional and took care of our clogged mainline swiftly.
I called them out to snake a clog because they were fast and reasonably priced when I called 4 years ago. This time they didn’t give me a quote in advance and it was 50% more than last time. They had someone come out with a camera without informing me that it would be an extra charge. The guy with the camera told me…
Excellent customer service. Price is high but work was solid.
Jesus H was super helpful, very knowledgeable, explained everything very well, kind as can be and overall we are very happy with his service. Very thankful for roto rooter and him.
Grant came out on a Sunday evening and saved the day. Very professional.
Great service…..prompt, same day arrival and Grant quickly identified the issue and resolved.
on time - fixed everything - friendly and professional!
Barry was Fantastic!!! He was upfront with us around the cost of the services. He performed the work-unclogging our shower drain. Barry went above and beyond to provide valuable information about other aspects of my plumbing. Barry is a pleasure to work with and very trustworthy.
Colton came out to clean and clear a clogged drain in our upstairs master bathroom. He thoroughly explained the process, reviewed all available service options, and ensured we understood the work being performed. His professionalism, expertise, and excellent customer service made the experience seamless and…
Mark at Roto-Rooter was super helpful and efficient. Always appreciative of the service here!!
Called them out for a clog in the kitchen sink that was beyond the pipes under the sink. While pricey, they got the job done.
Very fast, diagnosed the issue right away and solved it quickly. Would highly recommend.
Alexis came to my home late this Friday night on an emergency request, with a can-do spirit, and snaked the problem out of my sewage drain. Thank you so much, Alexis. I am thoroughly relieved!
The repairman was very courteous and polite. However, I believe paying $429.00 for a simple clogged sink is high. It took less than 15 minutes to complete.
Got the job done quickly, explained everything that was going on, great price.
Great service, prompt and courteous. Our technician Barry was very thorough and professional.
Git here quick on a Sunday afternoon.
Jesus was kind and courteous, took care of our problem in record time. I asked a lot of questions and he was helpful and answered without judgement. You guys need to keep this guy, he was fantastic!
Roto Rooter has an easy scheduling system with lots of available times. They kept me updated on the status of my technician. Barry was professional and very informative. He told me how to prevent this problem in the future and even threw in a product on the house.
Barry came out right when he was scheduled to, and remembered us from the last time he came out 2-3 years ago. Was friendly, efficient, and informative.
Barry was very knowledgeable and tried everything he knew to clear the drain. He finally cleared it after taking a toilet apart. We got prompt service on a Sunday and a holiday. Patrick and his crew were also amazing as they thoroughly explained all of the possibilities and options and what we should expect along…
Excellent service. Had the drain cleared quickly!
Fast response time. Extremely friendly, solved my issues.
Grant was informative, professional, and quick!
Very fast and thorough and took care of our issue while explaining how to prevent similar issues in the future!
My name is Jesse Carpenter and I am the owner of The Omelettry. I called a plumber out to unclog a floor drain under our dish machine. The plumber was unable to clear the line so they recommended having it cleared with a hydro jet. The hydro jet ended up backing up and flooding our restaurant! I feel like we should…
Wonderful experience from start to finish. Quickly set me up with an appointment and a reasonable price. Grant was professional and personable, taking time to explain the process to me. Will certainly use them again in the future.
Barry was very friendly and came in early, but checked in beforehand to make sure that was okay for our schedule. He did a great job and was in and out, but also a great guy to talk to! Highly recommend his services!
Barry was amazing. He was thorough and detailed and I feel incredibly confident about my plumbing as I get ready to leave town. You pay a little extra for quick service but it’s so worth it!
Technician Phillip arrived on time. He did an outstanding job. Explained the process and warranty. Phillip was professional, friendly, patient and polite. We are very impressed with Roto Rooter’s customer service from the initial call to completion of the job. This is our first time using any plumbing service…
Grant does awesome work and Roto-Rooter is always quick to respond.
Grant was very efficient was in and out with8a reasonable time.
We had a total clog of our main wastewater drain line. Barry Livingston arrived right on time and quickly assessed the problem and proceeded to locate and clear the obstruction. He was very professional, courteous, and generally a pleasure to have at our home - quite possible the world’s greatest living plumber.…
Barry and Ruben were PHENOMENAL! I'm keeping his business card so that I can call him directly if I ever have any other plumbing issues. Outstanding service, and friendliness. Every business should strive for this level of professionalism and care.
I had sewage coming up in the bathtubs & shower, meaning my sewage line was totally clogged and we had no working facilities. Could not use any water at all because more sewage would come up! My home warranty company (AHS) did not consider this to be an emergency and was going to send someone in 36 hours. That was…
Grant was awesome! Super nice and actually talked me through the problem which I appreciate
I can’t say enough good things about the Grant who helped us out! ⭐⭐⭐⭐⭐ He truly went above and beyond to fix my situation. What could have been a stressful and expensive problem turned into a smooth experience thanks to his professionalism, knowledge, and willingness to go the extra mile. He took the time to…
Quick, transparent, good job , AAA++++
Great service, follow up and quality results!
My kitchen sink wasn’t draining and the clog was behind the wall. I called Roto-Rooter and Grant showed up well with in one hour. Grant took extra care to explain what he was doing and why. He also worked very hard to restore the piping under the sink after cleaning and unclogging the pipe, but unfortunately was…
Justin Simmons was incredible! Took care of us and worked efficiently too!
I had a main line clog that I tried to fix myself. I ended up getting the snake stuck something awful. Grant showed up and saved the day. Super friendly service sand fast response time. These guys are top notch.
Grant quickly found the problem and was able to fix it with minimal disruption. Due to the easy fix, our charges were significantly less than what is typically charged for this service. No charge for late evening on a Sunday.
Justin was quick, communicative and professional.
Technician, Grant was very polite. Took care of the issue quick but also efficient and made sure all problems were addressed and issues were resolved.
Justin Simmons our services tech was awesome and guided us every step of the way throughout the process. Would highly recommend Roto-Rooter if every tech was as knowledgeable as he was to us.
Justin was fantastic. Very upfront with work needed and cost associated with the work. He had us back up and running in less than an hour. His manager showed up to inspect, you can see why Justin is a great employee. He and his manager work so well together and were a delight to work with. They know their stuff…
I never write reviews, even with bad experiences but this time was the worse experience ever. A technician named Johnny (Johnathan) came on Jan 16th he unclogged our sink but when he tried to run water again he mentioned he should’ve run again the snake. At the end he didn’t do it because “technically” the water was…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
