How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 427 Google reviews tagged “Drain cleaning” · showing 180
Jesus was amazing. Was transparent with what he was doing and was very honest. Glad he was the one that responded
Pleasant and friendly and explained things well
Adam did a great job clearing 2 clogged sinks
Had a sink backing up, someone was able to come out within 2 hours on a Sunday. Technician was friendly and explained the exact issue, how he was fixing it, and how to prevent it from happening again.
The guys that came out were super friendly, went above and beyond to make sure that our issue was taken care of. They also took the time to explain everything that was going on and explained what the next steps would be.
Colton came to our house and was absolutely amazing. He fixed the problem we had with a major clog in a main line, and then found a deeper root-cause problem that could've made things so much worse if it was not discovered. We're very thankful and will use them again for anything that comes up. Very professional,…
I want to thank the following team of plumbing experts at Roto-Rooter: James, Barry, Big Patrick, Parker, Josè, and John Lugo This group is doing or did a good job helping my family navigate through the whole process. Them being extremely knowledgeable, supportive, and helpful eased us being overwhelmed. They all…
Barry was very knowledgeable. My pluming issue was identified and a solved quickly and efficiently. Would absolutely recommend his service again.
Called Roto-Rooter around 5:30 on a Tuesday evening with a kitchen sink clogged well past the p-trap. Another company wanted a $150 after-hours surcharge on top of their rate — Roto-Rooter quoted the same flat rate regardless of the hour, exactly as advertised, and it held up when I actually called. Mark handled…
Quick response. Tech was professional, personable, and successful unclogging drain.
Alex was fantastic! Came out and fixed a plumbing issue we were having, and in the extreme Texas heat too. Truly a life saver! Very nice and professional. Thank you Alex!
The technician Colton was helpful and very informative. He told us what needed to be done and what is the issue. He also provided great customer service. I would recommend Colton definitely.
Barry saved the day. He was professional and provided great service to us. Cleared the drain and was reasonable and fair. Thank you again.
Great service! Professional, prompt, and very knowledgeable. Highly recommend!
Jesus with Roto-Rooter has saved us twice! My mom lives rural and us kids try to help her as best we can but we are far away. Jesus has on two occasions provided quick, professional, and courteous plumbing service to her site. Excellent communication about what is going on and with a more than fair price. You aren't…
Our technician, Barry, was very professional and did a great job.
The guy came over to fix my sink and he was very nice and quick.
Jesus was very professional and knowledgeable. He examined the situation/issue then explained to me the options on how to get it fixed. I highly recommend him and the company.
Wonderful service both times I've used them. Will be calling them for all my plumbing needs in the future.
Professional and timely. Very informative and upfront with the whole process. Would recommend for any of your plumbing needs.
Bob came out from Roto Rooter to our recent new house, for a problem we has with some of our showers draining slowly. He checked everything out and mainly fixed things with education despite my ignorance. He and his company are A+. Highly recommended if you need an honest plumber.
Alex came out at 10:30pm on a Friday night and took care of my plumbing emergency. Very quick and professional job.
Very polite and respectful of our space. Thank you for great service Adam!
Very professional and efficient, friendly and informative. Would certainly recommend.
Found the cracked pipe, repaired it with minimal damage to front yard and left job site pristine
Roto-Rooter did right by me today after Radiant Plumbing tried to rob me to simply unclog a kitchen drain of egg shells. Mark Dopierpaski came in and did not try to sell me anything and listened to what I had to say (I already knew what the issue was and what had to be done) so he went right to the point. We…
Fast clean & professional.
Barry was on time, bright and early on a Sunday. He efficiently restored our sink to trustworthy working status. He offered to visually inspect the main line connecting our kitchen sink to the exterior of the home and found two areas of interest for follow-up. Lastly, he left us instructions and product to maintain…
Alexis was able to clear out the clog drain line.
I have found the absolute best service tech of any kind, of any company. James was a top notch professional. He was most courteous, most knowledgeable, and extremely generous with his time while explaining every step of the process. He even listened patiently to our sob story about our house’s rough plumbing…
I called Roto-Rooter just before 8am on Sunday, and Barry arrived just after 10am. He was courteous, knowledgeable, professional. Had the drain sorted out in less than 45 minutes. 10/10 would hire again.
Roto-Rooter’s Tech, Barry did an amazing job clearing the clog in my 2nd floor bathroom sink drain. All along the way, he was professional, thorough, clean and dedicated. He explained the process of the fix thoroughly, setting the expectations on pricing, what he can do, what discounts he can offer. That made things…
Overall happy with the service. Bradley was very professional and took care of our clogged mainline swiftly.
I called them out to snake a clog because they were fast and reasonably priced when I called 4 years ago. This time they didn’t give me a quote in advance and it was 50% more than last time. They had someone come out with a camera without informing me that it would be an extra charge. The guy with the camera told me…
Excellent customer service. Price is high but work was solid.
Jesus H was super helpful, very knowledgeable, explained everything very well, kind as can be and overall we are very happy with his service. Very thankful for roto rooter and him.
Grant came out on a Sunday evening and saved the day. Very professional.
Great service…..prompt, same day arrival and Grant quickly identified the issue and resolved.
on time - fixed everything - friendly and professional!
Barry was Fantastic!!! He was upfront with us around the cost of the services. He performed the work-unclogging our shower drain. Barry went above and beyond to provide valuable information about other aspects of my plumbing. Barry is a pleasure to work with and very trustworthy.
Colton came out to clean and clear a clogged drain in our upstairs master bathroom. He thoroughly explained the process, reviewed all available service options, and ensured we understood the work being performed. His professionalism, expertise, and excellent customer service made the experience seamless and…
Mark at Roto-Rooter was super helpful and efficient. Always appreciative of the service here!!
Called them out for a clog in the kitchen sink that was beyond the pipes under the sink. While pricey, they got the job done.
Very fast, diagnosed the issue right away and solved it quickly. Would highly recommend.
Alexis came to my home late this Friday night on an emergency request, with a can-do spirit, and snaked the problem out of my sewage drain. Thank you so much, Alexis. I am thoroughly relieved!
The repairman was very courteous and polite. However, I believe paying $429.00 for a simple clogged sink is high. It took less than 15 minutes to complete.
Got the job done quickly, explained everything that was going on, great price.
Great service, prompt and courteous. Our technician Barry was very thorough and professional.
Git here quick on a Sunday afternoon.
Jesus was kind and courteous, took care of our problem in record time. I asked a lot of questions and he was helpful and answered without judgement. You guys need to keep this guy, he was fantastic!
Roto Rooter has an easy scheduling system with lots of available times. They kept me updated on the status of my technician. Barry was professional and very informative. He told me how to prevent this problem in the future and even threw in a product on the house.
Barry came out right when he was scheduled to, and remembered us from the last time he came out 2-3 years ago. Was friendly, efficient, and informative.
Barry was very knowledgeable and tried everything he knew to clear the drain. He finally cleared it after taking a toilet apart. We got prompt service on a Sunday and a holiday. Patrick and his crew were also amazing as they thoroughly explained all of the possibilities and options and what we should expect along…
Excellent service. Had the drain cleared quickly!
Fast response time. Extremely friendly, solved my issues.
Grant was informative, professional, and quick!
Very fast and thorough and took care of our issue while explaining how to prevent similar issues in the future!
My name is Jesse Carpenter and I am the owner of The Omelettry. I called a plumber out to unclog a floor drain under our dish machine. The plumber was unable to clear the line so they recommended having it cleared with a hydro jet. The hydro jet ended up backing up and flooding our restaurant! I feel like we should…
Wonderful experience from start to finish. Quickly set me up with an appointment and a reasonable price. Grant was professional and personable, taking time to explain the process to me. Will certainly use them again in the future.
Barry was very friendly and came in early, but checked in beforehand to make sure that was okay for our schedule. He did a great job and was in and out, but also a great guy to talk to! Highly recommend his services!
Barry was amazing. He was thorough and detailed and I feel incredibly confident about my plumbing as I get ready to leave town. You pay a little extra for quick service but it’s so worth it!
Technician Phillip arrived on time. He did an outstanding job. Explained the process and warranty. Phillip was professional, friendly, patient and polite. We are very impressed with Roto Rooter’s customer service from the initial call to completion of the job. This is our first time using any plumbing service…
Grant does awesome work and Roto-Rooter is always quick to respond.
Grant was very efficient was in and out with8a reasonable time.
We had a total clog of our main wastewater drain line. Barry Livingston arrived right on time and quickly assessed the problem and proceeded to locate and clear the obstruction. He was very professional, courteous, and generally a pleasure to have at our home - quite possible the world’s greatest living plumber.…
Barry and Ruben were PHENOMENAL! I'm keeping his business card so that I can call him directly if I ever have any other plumbing issues. Outstanding service, and friendliness. Every business should strive for this level of professionalism and care.
I had sewage coming up in the bathtubs & shower, meaning my sewage line was totally clogged and we had no working facilities. Could not use any water at all because more sewage would come up! My home warranty company (AHS) did not consider this to be an emergency and was going to send someone in 36 hours. That was…
Grant was awesome! Super nice and actually talked me through the problem which I appreciate
I can’t say enough good things about the Grant who helped us out! ⭐⭐⭐⭐⭐ He truly went above and beyond to fix my situation. What could have been a stressful and expensive problem turned into a smooth experience thanks to his professionalism, knowledge, and willingness to go the extra mile. He took the time to…
Quick, transparent, good job , AAA++++
Great service, follow up and quality results!
My kitchen sink wasn’t draining and the clog was behind the wall. I called Roto-Rooter and Grant showed up well with in one hour. Grant took extra care to explain what he was doing and why. He also worked very hard to restore the piping under the sink after cleaning and unclogging the pipe, but unfortunately was…
Justin Simmons was incredible! Took care of us and worked efficiently too!
I had a main line clog that I tried to fix myself. I ended up getting the snake stuck something awful. Grant showed up and saved the day. Super friendly service sand fast response time. These guys are top notch.
Grant quickly found the problem and was able to fix it with minimal disruption. Due to the easy fix, our charges were significantly less than what is typically charged for this service. No charge for late evening on a Sunday.
Justin was quick, communicative and professional.
Technician, Grant was very polite. Took care of the issue quick but also efficient and made sure all problems were addressed and issues were resolved.
Justin Simmons our services tech was awesome and guided us every step of the way throughout the process. Would highly recommend Roto-Rooter if every tech was as knowledgeable as he was to us.
Justin was fantastic. Very upfront with work needed and cost associated with the work. He had us back up and running in less than an hour. His manager showed up to inspect, you can see why Justin is a great employee. He and his manager work so well together and were a delight to work with. They know their stuff…
I never write reviews, even with bad experiences but this time was the worse experience ever. A technician named Johnny (Johnathan) came on Jan 16th he unclogged our sink but when he tried to run water again he mentioned he should’ve run again the snake. At the end he didn’t do it because “technically” the water was…
The technician is very professional and know what he was doing. He checked the pipes and located and removed the clog. I will definitely recommend them to my friends.
Every one at Roto-Rooter that I have worked with so far has been great. Very attentive & communicative. I’m so glad they answered my call during my late night plumbing emergency!
Justin was our hero today! Same day service. Prompt, friendly, & down to business.
Justin was very kind and professional. He explained everything in great detail. Very knowledgeable. Appreciate his professionalism and customer service.
Grant, is an incredible agent for the plumbing world. He had my best interest at heart and never once tried to upsell me. He came, he addressed and my plumbing was back in action. I think the entire event from indecent to work completed was an hour and a half. Much better than the other agencies. I’m still waiting for them to call me back.
Appreciate the fast and great service today!
Bradley and Rescue Rooter provided amazing service and resolution for our needs! Professional, thorough, and efficient. Everything you want from service and repair. Thanks!
Grant was great explained everything. He was here within the hour. GREAT SERVICE!!
Colton arrived on time told me what he was going to do and git to work. I'm curious guy and stayed with him. The camera showed the problems and Colton got them cleared with the "rooter" and then the pressure washer. The equipment and Colton were both impressive and effective. A quick fix for a potential major problem. Thank you.
Technician was very professional and personable. I appreciate the excellent customer service.
Barry did a great job clearing up a persistent block quickly. He also kept us informed on the progress and findings. Highly recommended.
Work was fine, but showed up 3 hours late and got no communication that they would be lae.
Our technician Grant was great. Arrived on time, got to work right away and fixed the drain without difficulty. Good service and very professional.
Barry came in and resolved the kitchen drain issue quickly and cleanly. I would highly recommend Barry and this company to handle any plumbing issues.
Grant was very professional, showcasing exceptional customer service, answering any questions we had in what was otherwise a very stressful situation. Job well done! 10/10 would recommend!
For the last couple of days, I had been experiencing slow draining in my secondary bathroom. Since I had tried everything myself, I needed the pros to come in before the holidays since I had family coming in to visit. Well, I look up Rotor Rooter and see they had a same day appointment (score!) and I booked it. My…
If I could give six stars I would. First thing Christmas morning and we needed a plumber stat. Justin showed up on time, saved us, and has a great (polite) sense of humor. I would ask for him by name for future issues. Thank you!
Grant did a great job. Explained what the issues were and made sensible recommendations on how to avoid future issues.
Justin was fantastic! He came out at 5 pm on December 23, right before the holidays, and quickly diagnosed and cleared our clogged sewer pipe. I’d started noticing my toilets were draining slower than they should have a couple of days before, so rather taking a chance on having a plumbing disaster on Christmas Day,…
On time, courteous and competent! Knew exactly what to do. In and out!
Barry is the best plumber around! Unclogged our kitchen sink in minutes and even cleaned the bathroom and shower drains sua sponte. 100/10 recommend.
We really appreciated the quick response. From the time the technician arrived and left, he kept us up to date with everything that was going on. We would definitely call this company again.
Adam was great!
So if you're looking for a really good plumbing company, this is it. Also, the plumber Justin that came out did an amazing job. The man drove all the way from Leander to Dale which is a good hour and a half drive at 11:00 at night and he didn't leave till about 12:30. Even though it's still really late, he still…
Mark made turned most horrible situation the most incredible with humor and will be calling Roto Rooter back for any future issues.
Same day service was great. They got here pretty close to when they said they would. The tech was great. A very pleasant experience all around.
Grant was professional, personable, and got the job done.
Outstanding job by Justin. Justin was fantastic! He quickly and professionally cleared our clogged line today. He was friendly, knowledgeable, and efficient, explaining exactly what he was doing every step of the way. Our line is running perfectly now. Highly recommend Justin and this company for any plumbing needs!
Grant came into our home and cheerfully cleared our drains and was oh so pleasant.
Had a significant blockage in my sewer line that flooded part of our house. Mark & John took great care of us.
Barry was awesome when he came to consult with us about our kitchen double sink clog. He is very informative, and super friendly. It was actually fun when he stopped by. The issue was resolved very quickly. The service is top notch. If we need service again we will be calling him. Thank you!!
Roto-Tooter Barry Livingston was proffessional as can be, courteous, efficient, dealt with the problem at hand and fixed it. Super cool guy, very please with Roto-Rooter and it's staff.
Barry showed up quickly on a Saturday and did an awesome job.
I highly recommend Roto-Tooter the team was great , fast and efficient. Service technicians took the time to explain every step of the way.
Great experience with Roto-Rooter. Barry was knowledgeable and explained in detail the cause of the issue, how to repair, and future preventative maintenance. I highly recommend Barry and Roto-Rooter.
Barry was AMAZING! So thorough and did a GREAT job. Highly recommend!
Prompt and Friendly service with a job well done same day on a slow drain request. Highly recommend
Grant was competent, professional, and friendly.
Justin was so nice. He was on time (actually early) and kept me informed on what he was doing.
On time and did a good job
Justin was very professional, courteous and knowledgeable.
Great service. Very knowledgeable and helpful. Got the issue diagnosed and handled quickly.
Prompt, efficient, and professional service.
Very friendly and explained everything he was doing as to easily understand! Thank you!
We had Grant come out to fix our main line yesterday. Our sink was backing up along with our dishwasher and washing machine. Before even coming out to see, he quoted us $500. He said he would snake the line and “push the grease down.” All that with a 6 month guarantee incase something backs up again. It all sounded…
Grant from Roto Rooter came out on very short notice on a Sunday and was incredibly helpful and explanatory and was able to resolve our problem quickly and work with our landlord for billing. Very sharp guy and very kind and respectful.
Philip was polite, thorough and gave me a recommendation as to help prevent the clogs in my sink.
Justin was great. Very polite and professional. Finished the job, did not leave a mess.
Very quick response to fixing my clogged drain. Grant was informative and friendly. Explained everything and he cleaned up after his work. Would definitely use Grant and RotoRooter again
When I called I got a quick response, they sent someone out quickly and kept me updated. Justin was my technician and he was great! Kind, patient with a barking dog and explained what was going on. Great service over all.
Grant was extremely good. He arrived on time, actually early, and listened fully to all I had to share with him about the issue before diving into the work. He explained all he was doing and why. He recommended some additional (free) work to be done and did the scheduling for me before he left. The specialist for…
Phillip did a great job explaining what he was doing and how the drain system works.
Wonderful tech. Explained everything clearly. He was friendly and offered helpful suggestions going forward
Justin was fantastic! He arrived quickly and solved the problem within an hour. Very professional, kind, and clean! Would hire him again in a second! Really appreciate his work!
I called Roto Rooter after a significant sewer and water issue occurred at my home. This was definitely an emergency situation. After the initial assessment, Justin was sent out to address the potential clog and snake the line. He was wonderful! He explained the situation, gave me options and began the work quickly.…
Justin at Roto-Rooter was friendly and easy to work with. He was timely, professional and reasonable. Was able to free up that tub clog and get me going again. Will be using them again in the future.
Justin from Roto-Rooter came to clean out a main line clog. The drain snake did not work after many different tries because Our pipe was broken. This was found via camera after the attempts to clear drain. There was no charge for the drain snake service. Very happy with the customer service, and timeline from call to appointment.
Justin was quick, smart and friendly. Highly recommend him!
Justin worked very quickly and efficiently. He was also very kind and professional. He did a great job.
Plumber was professional and provided details during repair process. Will schedule and recommend Roto-Rooter for future services.
Justin with Roto-Rooter was awesome! He showed up fast, was super nice and professional, and addressed all of our concerns. 5 star rating for Justin from Roto-Rooter!
Expensive and Bradley the technician was excellent !
Grant was our plumber. He was polite and knew what be was doing. Came in on weekend and cleaned up the clog in our kitchen sink. Roto-Rooter will definitely be our go to business for our all future plumbing needs.
Grant was professional and informative with our kitchen issues. Worked quickly and made sure everything worked and was clean afterwards! Very pleasant!
Great, fast, friendly effective service after standing in water in my shower this morning wondering why I was not doing anything about it…
Mark did a great job, very knowledgeable, took his time, careful, and super helpful. While it was more than I wanted to pay… I trust the service and it comes backed by a 6 month work guarantee.
Fixed the plumbing issue quickly and super nice and professional people! Highly recommend.
Mark was at our neighbors for a leak issue which required different technicians. We asked if he had time to assess our kitchen drain which had been periodically backing up. We made a quick call to their office and Mark got the OK to look at our problem. Not very long and he cleared the calcium buildup and gave us…
Roto-Rooter came out on short notice on a holiday and got my issue resolved quickly and for a very reasonable price. Highly recommended.
Great customer response and attention to detail
They removed a block in my sewer line . Later I seen an add to do the same service for hundreds of Dollars less
Happy with the service. Justin was professional and courteous, and he answered all questions I had while he worked on fixing our issues
The technician, Justin was friendly and professional and did a great job!
Amazing Service
Employees friendly & helpful. Javier did a good job in his work & explaining our problem.
Booking Roto-Rooter was easy and the text reminders and phone call ahead of time worked well. Our tech, Adam, was very friendly and professional and answered all of my questions. He was able to fix our clog and get our kitchen sink back into operation.
Adam was extremely knowledgeable and friendly! He evaluated the issue and gave us a great recommendation on how to proceed. We would love to have him back for future plumbing needs!
Very pleased with my service. Both the technician and field supervisor came and fixed my problem the same morning of my request. Very friendly and professional (Chad and Adam). Will definitely use again.
Adam was very kind and got straight to it. He explained what he would do and the alternative if needed. He was patient while I had customers. If all the Roto-Rooters employees are like Adam, this is a great company to do business with. Thank you Adam!
Exceptional customer service. Professional and good quality work promptly done. Highly recommended.
Adam is the best! Adam is, that guy.
Dealt mostly with Adam and Patricia today. They were both great people and communicative. Very respectful of our home and us as well. Really appreciate their work today to get our kitchen sink running right!
Mark was friendly, professional, skilled, and thorough.
Mark did a great job with removing the clog in our sink and answering all my questions. He also did a great job at explaining the problem and how we can avoid it in the future. I highly recommend them and I want to say thanks again Mark for a job well done!
Mark was great and quickly cleared our drain. He provided help with the understanding of our plumbing system and further maintenance
Knowledgeable and friendly service. Would recommend to others.
Mark was extremely friendly and efficient. He had our issue fixed in about 10 minutes. I also really appreciated him suggesting some steps we can take to prevent the issue from happening again and other general plumbing preventative steps to take around the whole house. He even offered to show me how to put a…
Oscar was able to determine what was causing the problem with our shower drain. He explained the problem very well. He was very kind and professional.
Technician Mark explained in detail the procedures he was going to use. In addition, he answered all my questions and went out of his way to explain problem, causes and what was needed to bring my home back to where it was before the occurrence.
Really good experience and on time.
Adam was very informative and helpful! He finished in under 30 mins and also very courteous.
Professional and my technician was polite, very knowledgeable and will use this company again in the future
Very nice and got the job done ✅
We had an emergency situation and they were there just a few hours later. They were very thorough in explaining the issue and our options and completed the work very quickly. Thank you Mark!
Daniel White and Greg Lancaster responded to my panicked request immediately and were there within 30 minutes on a Sunday. They quickly diagnosed and cleared the clogged pipe issue and had us back up and running in less than an hour! They were both extremely courteous, kind and efficient! Great customer service!
Excellent customer service. Friendly. Professional.
I think his name is Mr. Greg he was very polite and whoever is the supervisor I would like to think that supervisor to because my dad is dying of decompensated psoriasis of the liver and he elected to do hospice at home and I need the water in the pipes working so I thank you from the bottom of my heart. It’s just…
Excellent work and customer service. Oscar, the technician was very courteous, friendly, and helpful in resolving the plumbing issue I had. Definitely recommend A+++.
Adam was very friendly and helpful. Cleaned out drains pretty quickly and gave us great advice to keep them in good shape.
Mark, the technician, was on time, professional, and very knowledgeable. He clearly and patiently explained what caused the problem and everything he was doing to fix it. He also thoroughly cleaned up the area where he was working when he was done. The sink has been draining perfectly. It was a pleasure working with Mark and Roto-Rooter.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
