How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for outdoor plumbing system repair
Clear ✕All 70 Google reviews tagged “Outdoor plumbing system repair” · showing 60
Jesus and Jose did great work flushing out my water heater and completing a safety check! They were also the ones that installed the wh 10 years ago! Another great job! Many thanks! For all the work they did, at a very reasonable price. Jesus and Jose returned two days later to install a pressure regulation…
Los muchachos que vinieron fueron super amables y atentos , Jose y Jesus hicieron un genial trabajo , salvaron a mis hijos de no bañarse un dia mas !!!
Found the cracked pipe, repaired it with minimal damage to front yard and left job site pristine
Today is July 14, 2026, and my name is Pamela J. I would like to commend two outstanding Roto-Rooter employees, Jose (Employee #739) and Jesus (Employee #270), for the exceptional service they provided. Both gentlemen were true professionals from the moment they arrived. They were knowledgeable, courteous, and…
Barry was great, he was friendly, fast investigation and found issue all while it was pouring.
Fast response time. Extremely friendly, solved my issues.
The Technicians were very professional, knowledgeable and quick to identify the issue and provide a solution.
I just used Roto-Rooter at my house when I had an urgent matter. It was an underground leak in the water line to my house. I made a call to Roto and there were two technicians (Jose and Jesus) at my house in 30 minutes (yes 30 minutes) and they found the leak very fast and diagnosed it correctly (hard to know…
Grant was a total pro, explained his process, and got the job done quickly and efficiently.
Technician, Grant was very polite. Took care of the issue quick but also efficient and made sure all problems were addressed and issues were resolved.
The Plumber Berry was the best, chatted with me while he was working and explained the problem and future work that may be required to prevent the issue from happening over and over Thanks Rodney
Excellent service! On time and fixed it efficiently. Technician James was professional and courteous. Highly recommend!
James did amazing job. James explain the issue and how to get it repair in a professional matter. Thank you James!!!
Timely, professional, friendly
James the technician did an excellent job in diagnosing the low water pressure problem & knew exactly how to repair it. He was very efficient & the process went smoothly. I will definitely call Roto-Rooter plumbing when the need arises!
The quote seemed expensive but it was worth it for an hour-response time. I called and they showed up in an hour from a burst pipe. The work was fast and professional.
I highly recommend Roto-Tooter the team was great , fast and efficient. Service technicians took the time to explain every step of the way.
Marco came to the rescue. He was up front with pricing and took care of everything!
We had a leak that seemed to be coming from within our slab. I called several plumbers but they either didn’t have the capabilities to service our issue or they couldn’t come out for a week or more. Jose and Jesus came out the same day and did an exhaustive investigation, found the issue and fixed it and kept their…
Justin was professional, knowledgeable, and timely. He knew the problem and the equipment and just where the issue was. I appreciate the promptness and professionalism.
I would give more stars if possible. The sewage pumping system on my house stopped working suddenly causing a serious issue because of the elevation. Contacted a couple of plumbing companies and they suggested the entire system be replaced which was super expensive. Roto-Rooter came to my rescue. Jeremy, Larry and…
Jose and Jesus. We're very professional.. I had a water leak on a line that was going into my house. They showed up on time, fix the line in a timely fashion, and kept me updated every step of the way. They come highly recommended that and I will use them again in the future.
Justin with Roto-Rooter was awesome! He showed up fast, was super nice and professional, and addressed all of our concerns. 5 star rating for Justin from Roto-Rooter!
Jose and Jesus, we’re very knowledgeable plumbers they identified the problem fixed it and helped me find other leaky areas. They were very nice and explained my plumbing issues in a way that I could understand them. I would highly recommend them for your plumbing needs.
The technician was knowledgeable and professional and very nice to work with. He did a good job.
Ronnie was amazing! We had a complicated leak, and he made a frustrating situation as easy as possible on us. Super responsive, very knowledgeable, and went above and beyond to take care of us (including going to our house to turn our water off while we were out of town!). Can’t recommend him enough!
In a Saturday, tech came out and repaired leak in 100 plus degrees
Greg & Daniel were informative, profressional and understanding. From the moment they arrived, I knew I was in good hands! If you have any plumbing needs, they are the ones to call. Thank you both again for all your help!
Oscar was prompt and efficient. He did a great job fixing our issue quickly and explaining the next steps for us. He is a master plumber.
Update 2023: Ronnie and Patty came out late in the evening to fix a pump that had died. They are both professional, friendly, knowledgeable and communicate very well. They stayed late to get this done given I was going out of town for the weekend and I cannot thank them enough for the late night and hard work to get…
I appreciate working with Oscar, he was awesome. He receives 5 stars in my book. Roto-Rooter gets 4 stars for price.
The day before a huge cold front came in, we had an outdoor spigot break off, and had to turn water off to our house. Other companies we called couldn't get to us for about a week, and we would have had to go through Christmas with no water. Roto Rooter got us scheduled the very next morning. The plumber who…
Ronnie and Patty replaced my outdoor water hose bib, which was damaged by freezing weather, leak tested the line, and helped come up with a good way to prevent this from happening in the future. Thanks!
Mark was knowledgeable, positive and a pleasure to work with. Kept us informed and answered questions. Very helpful
José and his team were stellar. Professional , friendly and empathetic. They knew how important it was to get this done as quick as possible and delivered with excellent service.
Jose and Jesus were totally professional, courteous, and knowledgeable! They diagnosed the plumbing problem, and fixed it right away! They went above and beyond to give excellent service!! They were a blessing!!! This company’s rates are very reasonable, too!
ty daniel white you were awsome
I would absolutely recommend Roto-Rooter for your plumbing care. This company goes the extra mile to provide a level of service that is unparalleled. The communication from the dispatch person was excellent. We were given constant updates as to the ETA for our service. I was able to get in touch with the dispatch…
After waiting for 3 days for a service technician to show up after several reschedules, I was glad to know they couldn't solve my issue and charged me $69 for it. "Thanks" I guess?
Jesus came out here and did the work timely and with great customer service.
The men that provided the plumbing service did a great job! I am happy that they were able to come out within 24 hours after calling ROTO ROOTER the day before .
They scheduled an appointment within 2 hours of when I called, same day. Technicians were polite and knowledgeable about grinder pumps. Cleaned up after themselves. Difficult to compare price. The system failed after three days. Greg was back two hours after I called. He worked all day to track down the…
It was great with Larry. He is pretty fast and precise on his work.
I can't begin to praise our technician, Isiah, enough! I walked out of my shower to a flood in my bathroom and room. About 1.5 hours later, the issue was in hand! It was a whopping 3 hours from start of problem to total solution, our drains and toilets are running better than they did when we moved in 2 years ago.…
My service technician was professional and knowledgeable. They were prompt and arrived within less than an hour and a half after I called where others would be the next day or even longer.
I was very pleased with the service I received. Oscar and his assistant came right over after I made the call and handled the drain clearing in an expeditious manner. Thank you for the help.
Fantastic service!! We got an alert about a possible leak from City of Austin, but couldn't find any evidence of a leak, so called Roto-Rooter. Jesus and Jose (and a couple trainees) were at the house within hours, and were able to not only chase down the leak (sprinkler system) but discovered a faulty pressure…
The technician was great.
Oscar at Roto-Rooter was amazing and really saved the day for us. Our sewage line was clogged and we couldn't use the water in our house without causing a problem for us. I was worried we wouldn't be able to be get any one out to help us today. Oscar came out before calling it a day and was so great. He fixed our…
I loved how they helped me get this set up. I was able to interact with them via text and email, which was nice. They stuck to a quote they'd given me two years ago, which was amazing. They came out and did the work and were completely professional. Each person I talked to or worked with was a joy to work…
Jennifer & Warren did absolutely perfect by us. We contacted Jennifer in the morning, and by the evening Warren was here with a bright attitude and cracking jokes with us at nearly 8pm and managed to fixed our issue within 30 minutes all the while. It was a pleasure working with them, and I would recommend them to…
Jesus and Jose were great to work with. It was very easy to schedule a time with them and they did a wonderful job. Thank you!
This is my second experience with Oscar at Roto Rooter. They are prompt with service and did a good job. Oscar explained what the Problem was and what needed to be done in detail. They will be my call again when I have a Plumbing project.
Technician, Chris, was very honest, professional, knowledgeable and detail-oriented. Highly recommend this service and him, specifically!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Show more outdoor plumbing system repair reviews (10 more) →
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
