How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing
Clear ✕All 166 Google reviews tagged “Plumbing” · showing 100
Ruben did a great job, we’ve used Roto-Rooter many times before and they handle the clogging drain very well.
As usual Roto took care of me! As soon as my disposal started leaking, they showed up in less than an hour. Terry did an amazing job removing my disposal. Thank you again for your promptness and professionalism!
Great, fast, friendly effective service after standing in water in my shower this morning wondering why I was not doing anything about it…
My kitchen sink wasn’t draining I called Roto Rooter to come out. Oscar came out to check out. He was very professional,courteous, and competent. I will definitely use this company again if needed.
We are new in the area and felt overwhelmed when our home started having plumbing issues. We called Roto-Rooter after seeing the positive reviews. Amelia, who answered my call—was incredibly personable and patient as I tried to navigate a chaotic situation. Oscar came out and did an amazing job. He figured out a…
Ronnie was amazing! We had a complicated leak, and he made a frustrating situation as easy as possible on us. Super responsive, very knowledgeable, and went above and beyond to take care of us (including going to our house to turn our water off while we were out of town!). Can’t recommend him enough!
Adam was extremely knowledgeable and friendly! He evaluated the issue and gave us a great recommendation on how to proceed. We would love to have him back for future plumbing needs!
Adam was very kind and got straight to it. He explained what he would do and the alternative if needed. He was patient while I had customers. If all the Roto-Rooters employees are like Adam, this is a great company to do business with. Thank you Adam!
Mark was fantastic! He quickly assessed the situation, explained what he was going to do, followed through with an explanation of what he found, and provided helpful guidance on ensuring I didn't have similar issues in the future. I feel confident that the issue is resolved and that I would call Roto-Rooter plumbing again, should I ever need a plumber.
I had 2 bathroom sinks clogged up. Adam knew just what to do and got it fixed ver quickly. He was very helpful, knowledgeable and friendly.
We had a major problem with a backed up sink. We called for help and they sent their guy, Mark, out within an hour. He saved the day! Mark gave us lots of information about how to avoid this problem again in the future also. Great job!
Stopped up bathroom sink. He diagnosed the problem and told me the cost. Fixed it. Extremely efficient, on time and we are grateful of the professionalism! Thank you!
We called Roto Rooter because we had sewage backing up into our showers and toilets after hours. They got someone here (Greg) in less than an hour. He was very nice and professional and got our clog cleared within 30 min. They will follow up with additional steps this week as well. We used them a year ago for a pipe…
Ronnie and team were very professional & did a great job explaining each step of their process. In addition to fixing the shower they were called to do, they helped us be better informed of future things to watch out for. I would recommend Ronnie and Roto Rooter for your future plumbing needs.
Greg was absolutely fantastic! He arrived on time and was happy to help fix an extremely clogged drain as well as an issue with one of the toilets. He explained the issue and also the work guarantee Roto-Rooter includes with their service. It is really nice to have a company show up and do a great job, especially in…
Mark came out to the house to clear the line to the septic tank. He was friendly and professional. He helped describe the problem, he took care of the problem, and even gave us tips on helping to keep the line clear. Great experience, especially having to deal with stuff plumbers deal with.
Oscar was so nice professional and thorough. Quick response and explained everything very well. Worked with the pricing and a great guy!!
Oscar was quick and very professional, worked with me and had me up and running in no time. Thorough and professional!!
Adam did a great job!
Jose and Jesus did a great job! They were prompt, courteous, neat, thorough and took time to make sure my husband and I understood exactly what they had to do in order to stop a hot water line leak in our master bathroom. Highly recommend!
Jordan and Luke did a fantastic job, professional, on time, fast and clean with the service. They replaced sections of broken pipe due to root invasion.
Friendly reliable service.
Mark did a great job. Worked really quickly and efficiently which was super appreciated since it was late and I had two sleeping kids in bedrooms nearby.
Great service and quick response!
Did you know angels wear Roto-Router uniforms? My broken supply line and flooded house required prompt attention, and they provided it promptly, competently, and pleasantly. They showed up...worked efficiently...and walked me through the multistage process for full recovery of my house. Still steps to finish but…
The day before a huge cold front came in, we had an outdoor spigot break off, and had to turn water off to our house. Other companies we called couldn't get to us for about a week, and we would have had to go through Christmas with no water. Roto Rooter got us scheduled the very next morning. The plumber who…
Javier was the best. Got here crazy fast and was super helpful. Would recommend to anyone
Oscar from Roto Rooter arrived on time and fixed our clogged toilet. He was professional and explained in detail what the problem was.
Roto Rooter was quick, friendly, and fixed the problem. We truly appreciated that someone was available to come out on a Sunday. Thank you!
Greg was amazing and skilled. Also a great guy. I highly recommend him. Promote him to Awesome Guy (if that's a position)
Our technician, Matt, was very efficient, knowledgeable, professional and personable. He diagnosed our problem and fixed it.
Alex was very courteous and informative in explaining what he needed to regarding our situation. Our pipes got backed up due to "flushable" wipes. Unfortunately, thanks the the labeling on the packaging claiming that they were safe for flushing, my pocketbook is a little lighter. Making the appointment was…
A bit pricey but quick and professional service -
Greg is a Incredible technician, he new what to do, you have a great teck.and great communicator will recommend you to all my friends..have a great day… please send me brochures (80) home associating
Chad Jones has been an exceptional human to work with. I trust that the job is not only going to get accomplished, but that it will also be done correctly with the safety of my family coming first. Thank you, Roto-Rooter and Chad!
Roto-rooter was there for me and my family with a Labor Day plumbing crisis. Our technician Shannon fixed our problem and gave us excellent advice concerning future plumbing issues.
Great guy, friendly, explained everything simply and completely.
Backflow preventer testing, shower faucet issue. Much to expensive for work done. Will not call them again.
Jason was fast, professional and very courteous. He was very thorough and explained the entire process. Thank you for saving me on a Sunday.
Jesus and Shannon were very helpful and very polite and repaired my plumbing very quickly.
I will start by saying, today, 6/14/22, the customer service with Jose was great. He explained in detail and was knowledgeable about the whole situation that we are facing. He gave options for us to move forward. However, my original appointment was for 6/13/22. A whole day and finances wasted. I had to make…
I had an after hours plumbing emergency, and they responded quickly. The plumber assigned, Greg, did a fantastic job and was very professional.
Mark was super polite and communicated well everything that was going on! He explained things for me so that I could better take care of the plumbing in our home and ensured we’d had no future problems. Arrived within two hours of me calling. Definitely recommend!
Worst company to deal with. Over charges and more importantly marks up the parts by 76%. Yes, they charge 1.76 times the cost of the parts. Dont deal with them ever.
I called roto Ritter plumbing since we had an emergency issue with a shower valve. They sent some one writhing 45 minutes. Jesus and Jose were really helpful and they did an amazing job. I would recommend their service to anyone who needs someone immediately
There was a leak after the the work was done. I called Roto Rooter and scheduled appointment on same day. No one came. I called again and was told the plumber’s truck had mechanical problems. Scheduled 3rd appointment for following day. Paid. $305.00. Work not done correctly. Parts cost was less then $10 and…
Cleaned out my kitchen drain. It works again.
Johnathan was amazing. He was professional and upfront about what he was doing. The costs were laid out and transparent which is greatly appreciated. They came out within an hour!! My house was at a stand still due to an entire house plumbing backup , and Johnathan and Roto Rooter literally saved our day!
Called for commercial plumbing repair on Saturday morning. Without even a visit, I was told that the master plumber knew that he could not repair it until Monday when parts were available from a commercial warehouse. This without ever coming out and diagnosing. They told me that they would put us first on the…
Rudy and Jose were very professional and left the workspace clean! We work from home and they were very mindful of that which is appreciated! Thank you guys!
I'm very satisfied with the service provided. Although it was rescheduled several times I was contacted each time with explanation. Finally, Jose and Jesus were available and quickly identified the problem. They came prepared, well equipped, acted courteously and professionally, explained the best solution, and…
Tech quickly diagnosed and resolved the problem w kitchen faucet.
Jose and Jesus worked and repaired the leaking pipe. The explain the repair and fixed it.
I had a clogged up toilet and Jonathan was able to fix the problem. I also had a leak on the toilet and he fixed that also. He did a wonderful job. If I have another problem I will definitely call y'all again. Thank you so much♥️♥️
Had some issue where my hot water pressure drops down to a trickle. I called Roto-Rooter and had Jose and Jesus come by this morning. They were professional, kept to the hygiene protocol with masks and shoe covers, and got here at the arranged time (a little later than I would have liked but I understand that this…
My service technician was professional and knowledgeable. They were prompt and arrived within less than an hour and a half after I called where others would be the next day or even longer.
Logan was extremely professional and thorough. He offered me tips to keep my drain cleaned and did extra runs through to make sure the drain was cleared. Thank you!!!
We had a bad main line clog that a previous plumber said needed to be dug up and then suggested a small company. We called them but they said it would be a couple days before coming out and it could cost us thousands, depending on the issue. Roto-Rooter came out the same day that I called and flushed the line…
Great experience! Logan was very professional, competent, knowledgeable and efficient. He explained everything thoroughly and made sure we understood the process. Couldn’t be more pleased!
Quick diagnoses of problem
Oscar was very prompt and professional. He addressed all issues and thoroughly communicated his findings. Great service!
Jesus and his team were excellent. They were able to help us making sure we had no issues after a storm busted our pipes. CJ George is great. He came over quickly to help us with a leak and is very professional
Greg and Rudy did a really great job! Thanks so much for your help with my leaking pipe. They checked to make sure it wasnt another issue and made the smallest possible hole in my wall when checking out the damage to help make sure I didnt have an expensive repair later.
Fantastic service!! We got an alert about a possible leak from City of Austin, but couldn't find any evidence of a leak, so called Roto-Rooter. Jesus and Jose (and a couple trainees) were at the house within hours, and were able to not only chase down the leak (sprinkler system) but discovered a faulty pressure…
I just purchased my first home and Roto Rooter was able to turn an incredibly overwhelming experience into a manageable one. Thanks to Jesus and Jose, they were able to quickly identify the issue & put us at ease about the repair process. Jesus willingly took the time to explain our options and answer all of my…
They did great and Oscar was very good!
Oscar and Forrest truly made this experience 1000 times better! They were prompt when it came to the time frame window, amazingly professional, and all around cared for our situation! These 2 deserve a raise! Thank you guys so much for all your assistance this morning!
Very professional team. They helped to fix plumbing issues and followed thru with also keeping safety masks and protective equipment on during entire time while working on my property. Thanks to all Roto-Rooter staff that showed up to help fix and manage repairs. Special thanks to Chalon, Mike , CJ, and Patricia..…
Oscar was very professional, friendly and efficient. Highly recommend working with him.
Logan was a fantastic plumber and cleared the issue, couldn’t ask for more.
Outstanding, professional and courteous
These guys were quick, professional and did a quality job. Plain and simple.
Very kind gentleman! Fixed our problems with ease. Highly recommend.
MAry was the dispatcher and was very nice and patient w/ my questions and concerns. Oscar was the plumber,, who was not Only polite he was a super professional and thorough and he also did a great job and got done n a timely fashion !! thank you 🙏 Oscar !! Oscar also took his time explaining everything he did to…
Oscar was our technician and he was fantastic! He was very responsive, professional, and skilled at his work. Oscar was thorough and explained what he was doing. Scheduling and getting updates from dispatch was frustrating. If I were reviewing the dispatch team alone the stars would be much different. Oscar, the…
Great experience thus far. CJ arrived at the time the dispatcher said someone would be arriving. He took pictures, explained what he found, and was honest about what to expect to correct the damage. He started the mitigation process and did his best to expedite our plumbing ticket to get a plumber out ASAP. We’re…
Oscar provided us with excellent service, taught us a couple of plumbing tips and tricks, and resolved our plumbing issue super quickly! I highly recommend their service and look forward to using their services again.
Thorough and professional! I’m very thankful for their help and expertise.
Muhammad and Brad were the absolute greatest! They were very honest and knowledgeable and went above and beyond. I will definitely be requesting them for any upcoming plumbing projects that occur in the future.
Muhammad was very knowledgeable and professional and taught me a lot. He identified some legitimate problem areas and communicated the whole way. I was very impressed with him! Ask for him by name!
Oscar was awesome! He was very nice and polite! He was very quick and efficient and did an amazing job!
I waited ALL DAY and EVENING for a scheduled MORNING appointment. Unreliable and EXTREMELY overpriced. $600 later…the issue is not fixed
Service was quick and very professional. Followed all covid protocols and he worked very hard to fix our issue and kept us updated throughout the whole process. I would definitely recommend them. I also love that they have someone working all shifts so you never have to pay extra for a weekend.
Jesus and Jose were extremely knowledgeable and thoroughly professional. They found the problem quickly, fixed it and gave me good information. This was my best experience with a plumber ever, and I will be calling Roto-Rooter again when a problem arises.
Our house has cast iron pipes which can be difficult to find a reliable plumber to work on. Roto-Rooter were quick, communicative and easy to work with. This is on one of our rental properties and Alexis (1068) called and explained the scope of the work to us and got the okay on pricing and plan of action prior to…
Very friendly and professional. Will definitely re-hire them for any other issues.
Jesus was very polite and professional. He identified and explained to us the problem and fixed it quickly and efficiently. Will recommend.
Although I pay for Priority service at Fox I was unable to get an appointment until three days out to fix a plumbing issue which precluded use of the only commode in our guest house while guests were staying there. Roto-Rooter was easy to get on the phone and came out within hours. The technicians (one plus a…
Oscar at Roto-Rooter was amazing and really saved the day for us. Our sewage line was clogged and we couldn't use the water in our house without causing a problem for us. I was worried we wouldn't be able to be get any one out to help us today. Oscar came out before calling it a day and was so great. He fixed our…
Best service - hands down. Oscar and Alex not only fixed our problem drain, but also helped us find a much faster (and less invasive) solution should this ever happen in the future. These guys are amazing!!
If you find yourself in the unthinkable moment of a water emergency, CJ from Roto rooter water mitigation is who you want in your corner. His knowledge, patience and diligence diffused a homeowners worst nightmare and made it as painless as possible. He ushered each step of the way from clean up to insurance and his…
The service was over-the-top amazing and professional.
Added residential shutoff valve at the meter and relocated an indoor water valve. They were able to make an appointment for the next day after I called. Jose and Jesus were very professional and diligent; they were in and out in 2.5 hours.
Jose and Jesus worked together to fix my tankless hot water heater following the winter storm. They were patient and meticulous and made sure all leaks were taken care of—I couldn’t be more pleased with their professionalism and courtesy. Highly recommend!
So we had an emergency plumbing issue, and called Roto-Rooter. They sent Oscar within the hour to our house. Oscar is extremely professional and very friendly. He listened to every concern patiently and addressed the problem head on!!! He worked quickly, found the problem, fixed it, AND took the time to explain…
Had a great experience with my service - inspecting and repairing an old/faulty water heater. My repair tech was Jesus and he was exceptionally helpful - communicative before arrival, courteous, professional, and did a thorough job as well as educated me on the issue that I was having with my heater. I will use this service again.
Chris the Plumber was very Professional, Gracious and gave 5- Star EXCELLENT service!!!!
This is my second experience with Oscar at Roto Rooter. They are prompt with service and did a good job. Oscar explained what the Problem was and what needed to be done in detail. They will be my call again when I have a Plumbing project.
Excellent service and communication of the job performed. Chris and Francis Both wore masks and shoe covers, arrived right on time and were very friendly. I had started a project that I could not complete and the team was able to quickly finish the project and answer my questions for future reference. I already have plans to use their services again!
I initially contacted Roto-Rooter for what seemed like a clogged pipe. Alexis came out to clear it on the same day and was a pretty quick procedure, they offer a complementary camera inspection of the pipes and Alexis especially emphasized it since the pipe didn't feel right. Brian Meld came out the next day or so…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
