How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing leak detection
Clear ✕All 92 Google reviews tagged “Plumbing leak detection” · showing 80
Larry was very communicative, professional and efficient. He even found an area that was leaking that I didn’t know about! I highly recommend !!
Jesus was very professional and knowledgeable. He examined the situation/issue then explained to me the options on how to get it fixed. I highly recommend him and the company.
Professional and timely. Very informative and upfront with the whole process. Would recommend for any of your plumbing needs.
Found the cracked pipe, repaired it with minimal damage to front yard and left job site pristine
Very knowledgeable, courteous, helpful
Today is July 14, 2026, and my name is Pamela J. I would like to commend two outstanding Roto-Rooter employees, Jose (Employee #739) and Jesus (Employee #270), for the exceptional service they provided. Both gentlemen were true professionals from the moment they arrived. They were knowledgeable, courteous, and…
We had a late night issue, after calling four different plumbers this company came over within 30 minutes !! Mark provided one of the best service experiences I have ever had. From the moment he arrived, it was clear that he genuinely cared about resolving our issues not just completing the job. He took the time to…
Mr. Bradley Grayson (Licensed Plumber) and Mr. Joseph De La Cruz (Water Restoration Field Supervisor) exceeded my expectations in their plumbing water cleaning services and repairs, reasonable pricing and quick response. Both were friendly, polite, efficient, hardworking and professional. I would recommend both 110% without any hesitation.
I would highly recommend these guys! They were there every step of the way on the process of a major water leak. Prompt arrival, excellent communication and even checked on my cat and fed him while we were away. All the guys were great but have to mention Logan & Joseph, their customer service I would give 10 stars if I could!!! Thank y’all
Great customer service. DaeHan was really flexible and knowledgeable regarding services rendered. I definitely would recommend them again.
I called Roto Rooter for a possible leak. They promptly sent Bradley and he was amazing. Explained everything he found and took care of the leak. Thank you Bradley and Roto Rooter.
Great service, timely, professional and efficient.
Roto-Rooter is easily the best plumbing company I’ve worked with over the years. It’s clear they invest in training—the professionalism really shows. Every person I interacted with, from the plumbers to the mitigation team, communicated clearly, was polite, and took the time to answer my questions. The entire experience felt organized and customer-focused.
Quick and professional, they knew exactly what was causing the leak and were able to fix it with ease. They were also very kind to my daughter who was interested in what they were doing. Friendly and simple help, thanks again!
Jesse and Jose were great. Very professional and kept me informed about what was going on.
Two thumbs up to Chris! My toilet was leaking down to the basement. He came right in behind a previous technician and corrected the matter that should've been fixed the first time...not to even mention the second time. They say three times is a charm.
Great customer support! Canon, one of the plumbers from Roto-Rooter, was so professional and very thorough in the process. He put our family at ease and was able to get the job done. Top notch services!
Grant was our plumber. He was polite and knew what be was doing. Came in on weekend and cleaned up the clog in our kitchen sink. Roto-Rooter will definitely be our go to business for our all future plumbing needs.
We noticed a much higher water bill and discovered we were steadily leaking water according to the meter. We called Roto-Roooter and they were able to pinpoint the problem and get it fixed the same day. They found the leak in no time and even found a way to divert the replacement pipe so it wouldn’t require pulling…
They removed a block in my sewer line . Later I seen an add to do the same service for hundreds of Dollars less
Ronnie was amazing! We had a complicated leak, and he made a frustrating situation as easy as possible on us. Super responsive, very knowledgeable, and went above and beyond to take care of us (including going to our house to turn our water off while we were out of town!). Can’t recommend him enough!
I had an excellent experience with Oscar De La Fuente. He responded promptly on a Saturday when our water heater was acting up. Oscar's quick arrival was a relief, and he assessed the situation efficiently. He not only fixed the immediate issue but also provided valuable advice. His expertise and professionalism…
Very pleased with my service. Both the technician and field supervisor came and fixed my problem the same morning of my request. Very friendly and professional (Chad and Adam). Will definitely use again.
Service Tech, Gilberto, was amazing in diagnosing our leak and repairing the issue. He was very fast and did an amazing job!
We needed our bathroom p-trap and piping checked out for pipes past the p-trap main pipes before installing new shower and removing tub, etc. Very pleased with their service.
Ronnie showed up very professional was on point about the whole situation took care of me in a quick way and then was very polite and on time I would definitely use Roto router especially Ronnie Garrett on any job that I need with plumbing.
Greg was outstanding!
Adam was awesome. Was extremely helpful and informative, and explained everything in a way that made sense of the problem and how to fix it.
We appreciated the fast response, Mark went out of his way to take care of our clogged line and to find the problem, a crushed line going into the septic.He gave us suggestions and solutions about how to solve it quickly.
Our business had a leak in the main line and were unable to open because of it. Within 24 hours, Roto-Rooter had a team diagnose the issue, locate the leak, repair it and get us back in service as if nothing had happened. The loss of only 1 day was huge for us as we are a bar who can't be open without running…
Ronnie and Patty replaced my outdoor water hose bib, which was damaged by freezing weather, leak tested the line, and helped come up with a good way to prevent this from happening in the future. Thanks!
The plumber who came at night on an emergency call was excellent and fixed the problem. After another man came out a few days later to check inside all our pipes with a camera and discovered a root starting to grow in. It was expensive but totally with it. Such good service!
Great response time to emergency back up on a Sunday. Three staff helped assess and manage the emergency situation and make recommendations for long term remediation. Took our concerns very seriously. Shared in d detail emergency recommenations as well as long term proposals fo Would definitely recommend
Last night was the worst, flushed my toilet and it backed up into my shower stall, I called Roto-Rooter's emergency line, and first thing the next morning one of their Excavation Specialists, Oscar was there to help clear out my main drainage line! He explained everything well, was super polite, and we got everthing back to normal. I highly reccomend!
We thought we had a leak so we called Roto-Rooter on a Friday. The serviceman they sent, Javier, was wonderful and thoroughly performed leak detection but did not find any so he requested for a follow-up for another team to come. The next team came and were just as thorough using high tech camera all for one service fee. Great service overall.
Jose and Jesus were totally professional, courteous, and knowledgeable! They diagnosed the plumbing problem, and fixed it right away! They went above and beyond to give excellent service!! They were a blessing!!! This company’s rates are very reasonable, too!
Daniel White was so nice & helpful! He came out to let us know where the issues is with their high tech gear/camera. He found the issue & talked to us about the options. Thank you Daniel!
My repair techs Jesus and Jose were very professional, walked us through the steps of what needed to be done, and were thorough in their investigation and cleanup.
Outstanding professional service from Jose and Jesus. They were great and will call them again if needed.
Oscar did a first rate job tracing some water lines --not owned by the city-so that the folks coming to install a gate and fence did not damage them. They have experience and tools to do the job right. Oscar was a first rate engineer with a world of experience. Highly recommended.
Oscar did a great job and only took him half an hour. Toilet was leaking from toilet base, and he found the problem and fixed it in no time. He also took the time to explain and show me what caused the problem. Two thumbs up for the awesome job he did!
It was great with Larry. He is pretty fast and precise on his work.
Technician, Forrest, did an excellent job in determining what was causing the leak, explaining it to us and doing the repair. Mary in Customer Service also was very helpful.
Friendly, prompt, competent service. A real joy to work with master plumbers. They turned an extremely stressful event (water suddenly leaking through first floor ceiling at night) into an efficient diagnostic and repair. Thank you Jose and Jesus. I wish I had figured out to call in the middle of the night. When I…
You guys knew me well, You always treated me and Han so good when we came in. She was the beautiful Chinese lady I was dating. Sorry to hear about Round Rock and those Tornados. Sometimes THE LORD GOD HAS HIS WRATH. It looks like a lot of people are homeless now. Just like Austin made me homeless. Thanks guys I appreciate your honesty and friendship
Rudy and Jose were very professional and left the workspace clean! We work from home and they were very mindful of that which is appreciated! Thank you guys!
I'm very satisfied with the service provided. Although it was rescheduled several times I was contacted each time with explanation. Finally, Jose and Jesus were available and quickly identified the problem. They came prepared, well equipped, acted courteously and professionally, explained the best solution, and…
The guys who came out were super nice and positive. Very professional!
Jose and Jesus were incredible! They gave up their Friday night to keep us from moving to a motel, due to no water. They even drove an hour round trip to Home Depot to get two parts at 6:00 pm. Outstanding service!
Jesus and his team were excellent. They were able to help us making sure we had no issues after a storm busted our pipes. CJ George is great. He came over quickly to help us with a leak and is very professional
Fantastic service!! We got an alert about a possible leak from City of Austin, but couldn't find any evidence of a leak, so called Roto-Rooter. Jesus and Jose (and a couple trainees) were at the house within hours, and were able to not only chase down the leak (sprinkler system) but discovered a faulty pressure…
Oscar and Forrest truly made this experience 1000 times better! They were prompt when it came to the time frame window, amazingly professional, and all around cared for our situation! These 2 deserve a raise! Thank you guys so much for all your assistance this morning!
Awesome work and attention to detail. Very professional
Jose & Jesus arrived a day early from scheduled appointment after a no show/no call from ARS Rescue Rooter the day before to save the day!
The only problem I had was they did not arrive when I was told between 10am and 12pm, the arrived at around 3pm but the repair was done quickly as they knew what they were doing, thank you for getting this matter fixed.
Jose and Jesus were extremely professional in their customer service. They located and repaired my water leak very quickly. I would recommend these Men to anyone needing their plumbing issues resolved. Thanks again Guys. Sincerely, Brandon Hoke
Thorough and professional! I’m very thankful for their help and expertise.
Muhammad and Brad were the absolute greatest! They were very honest and knowledgeable and went above and beyond. I will definitely be requesting them for any upcoming plumbing projects that occur in the future.
They stopped the leak. Remediated the water damage, moved our furniture, dried out the damaged area, removed wet insulation. They knew just what to do,!!! Nice guys. Very professional
DO NOT USE FOR A SMALL PROBLEM. They will charge $305 for any work done. Also, they missed the service window they gave me twice. I had to cancel the first time because I couldn’t wait any longer and they gave me an $80 coupon. They weren’t out until 2 hours after the 4 hour service window the second time. The work…
If you find yourself in the unthinkable moment of a water emergency, CJ from Roto rooter water mitigation is who you want in your corner. His knowledge, patience and diligence diffused a homeowners worst nightmare and made it as painless as possible. He ushered each step of the way from clean up to insurance and his…
Very polite and checked over work when done. Replaced the part of pipe for leaking at washer in wall. Reasonable pricing although never been anywhere else. Happy leak is fixed now I can catch up on laundry for family of 5. Thankyou for your quick response and early arrival. 6 month warranty is a bonus in my book.…
Jose and Jesus found a d repaired a leak in our walls. They were prompt, poite, and professional. I would definitely recommend them.
Plumber (Muhammad) was very courteous, professional, efficient, and answered my many questions knowledgeably and patiently. I could tell right away that he knew what he was doing. I will definitely call upon Roto Rotor for any future plumbing needs.
Jennifer & Warren did absolutely perfect by us. We contacted Jennifer in the morning, and by the evening Warren was here with a bright attitude and cracking jokes with us at nearly 8pm and managed to fixed our issue within 30 minutes all the while. It was a pleasure working with them, and I would recommend them to…
José provided exceptional service in the aftermath of winter storm Uri. The problem was identified and fixed very quickly, and José explained the process every step of the way. Thanks again to José and the Roto-Rooter team for the enormous help during a challenging time.
Jose and Jesus were amazing! Our kitchen pipes busted under the slab during the winter storm, requiring an extensive leak repair. They were both knowledgeable, efficient and made sure to keep us informed of their steps to remedy our problem throughout the job. Would certainly recommend each of them for any plumbing needs.
Chad & Jesus arrived a day ahead of schedule, investigated the issues, and resolved the leak. A+ Service!
Jose and Jesus were very professional and explained everything they were going to do in great detail.
Jennifer provided exceptional service. Made sure we understood issue and the correction Went above and beyond
So we had an emergency plumbing issue, and called Roto-Rooter. They sent Oscar within the hour to our house. Oscar is extremely professional and very friendly. He listened to every concern patiently and addressed the problem head on!!! He worked quickly, found the problem, fixed it, AND took the time to explain…
Service was thorough and consistent from start to finish, regardless of team member. Appreciate the extra efforts made by Larry, CJ and Rhace. We would use them again (although we hope don't have to!
Jose and Byron was very professional, they found the leak and repaired it. Roto Rooter worked very to resolve my issue.
Great service provided by Jose and Jesus. We appreciate their quick response and their ability to find and fix the issue we were having.
We had an emergency leak and Oscar from Roto Rooter came to the rescue quickly. He was fantastic, professional and took care of the issue. We highly recommend them!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
