How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing pipe repair
Clear ✕All 91 Google reviews tagged “Plumbing pipe repair” · showing 40
Larry was very communicative, professional and efficient. He even found an area that was leaking that I didn’t know about! I highly recommend !!
I want to thank the following team of plumbing experts at Roto-Rooter: James, Barry, Big Patrick, Parker, Josè, and John Lugo This group is doing or did a good job helping my family navigate through the whole process. Them being extremely knowledgeable, supportive, and helpful eased us being overwhelmed. They all…
This was an emergency. Ruben was prompt, professional and pleasant. Just a perfect experience.
I cannot say enough good things about the team at Roto-Rooter. What started as one of the most overwhelming and stressful experiences I’ve ever been through turned into something much more manageable because of the incredible people they sent to help. After discovering a water leak and mold in my rental home, I was…
Came to the house to clear a clog in our mainline at 11pm. Friendly and helpful. Answered all my questions. Sent Field Manager out with camera to check everything and make sure there were no other problems. Great team. Highly recommended.
Mr. Bradley Grayson (Licensed Plumber) and Mr. Joseph De La Cruz (Water Restoration Field Supervisor) exceeded my expectations in their plumbing water cleaning services and repairs, reasonable pricing and quick response. Both were friendly, polite, efficient, hardworking and professional. I would recommend both 110% without any hesitation.
Polite, professional and fast!
James and Ruben came out to help on the emergency water main break. They did great work and assessing the job and seeing what it would take to complete it in a timely manner so that our member can get their water back going. They’re very open with information and keeping me updated on the job and with the member…
I had an excellent experience withe Jesus from roto rooter. He was very polite and explained the problem very well with multiple options and this was late in the night too. I would hire these guys again. Thank you Jesus. Thank you roto rooter.
I was standing in the middle of a messy emergency and I am so happy I called Roto Rooter. They didn’t give up till the problem was fixed. Thank you Joseph, Fred and especially Barry, who worked for hours in a small, hot bathroom.
Jesus is an outstanding technician with Roto-Rooter. He was professional, friendly, and took the time to clearly explain each possible solution while thoughtfully answering all of my questions. I especially appreciated his patience and the thorough, diligent care he brought to his work. I’m very grateful for the excellent service he provided.
Grant was polite, efficient and respectful. We appreciate Grant’s amazing job!
Great service, timely, professional and efficient.
Roto-Rooter is easily the best plumbing company I’ve worked with over the years. It’s clear they invest in training—the professionalism really shows. Every person I interacted with, from the plumbers to the mitigation team, communicated clearly, was polite, and took the time to answer my questions. The entire experience felt organized and customer-focused.
Quick and professional, they knew exactly what was causing the leak and were able to fix it with ease. They were also very kind to my daughter who was interested in what they were doing. Friendly and simple help, thanks again!
Jesse and Jose were great. Very professional and kept me informed about what was going on.
Two thumbs up to Chris! My toilet was leaking down to the basement. He came right in behind a previous technician and corrected the matter that should've been fixed the first time...not to even mention the second time. They say three times is a charm.
Every other place in town was not available to promptly address my broken pipe. Roto-rooter sent a technician as soon as I was finished scheduling the appointment. Rudy did a great job with repairing our broken pipe.
As usual Roto took care of me! As soon as my disposal started leaking, they showed up in less than an hour. Terry did an amazing job removing my disposal. Thank you again for your promptness and professionalism!
We noticed a much higher water bill and discovered we were steadily leaking water according to the meter. We called Roto-Roooter and they were able to pinpoint the problem and get it fixed the same day. They found the leak in no time and even found a way to divert the replacement pipe so it wouldn’t require pulling…
Ronnie was amazing! We had a complicated leak, and he made a frustrating situation as easy as possible on us. Super responsive, very knowledgeable, and went above and beyond to take care of us (including going to our house to turn our water off while we were out of town!). Can’t recommend him enough!
In a Saturday, tech came out and repaired leak in 100 plus degrees
Adam is the best! Adam is, that guy.
Mark did a great job with removing the clog in our sink and answering all my questions. He also did a great job at explaining the problem and how we can avoid it in the future. I highly recommend them and I want to say thanks again Mark for a job well done!
nice guy fast fix
Adam is excellent and efficient!
Awesome service!!!
Ronnie and team were very professional & did a great job explaining each step of their process. In addition to fixing the shower they were called to do, they helped us be better informed of future things to watch out for. I would recommend Ronnie and Roto Rooter for your future plumbing needs.
Oscar was prompt and efficient. He did a great job fixing our issue quickly and explaining the next steps for us. He is a master plumber.
Javier sets the standard for this entire industry - I've never met such a hard working & genuine individual like him. He was the definition of a problem solver and had a tremendous sense of humor. 12/10 on my recommendation of Javier!
Jose and Jesus did a great job! They were prompt, courteous, neat, thorough and took time to make sure my husband and I understood exactly what they had to do in order to stop a hot water line leak in our master bathroom. Highly recommend!
Jordan and Luke did a fantastic job, professional, on time, fast and clean with the service. They replaced sections of broken pipe due to root invasion.
Our business had a leak in the main line and were unable to open because of it. Within 24 hours, Roto-Rooter had a team diagnose the issue, locate the leak, repair it and get us back in service as if nothing had happened. The loss of only 1 day was huge for us as we are a bar who can't be open without running…
The day before a huge cold front came in, we had an outdoor spigot break off, and had to turn water off to our house. Other companies we called couldn't get to us for about a week, and we would have had to go through Christmas with no water. Roto Rooter got us scheduled the very next morning. The plumber who…
Patrica and Ronnie were super helpful and got my water running in minutes!
Great response time to emergency back up on a Sunday. Three staff helped assess and manage the emergency situation and make recommendations for long term remediation. Took our concerns very seriously. Shared in d detail emergency recommenations as well as long term proposals fo Would definitely recommend
Mark was very knowledgeable, and professional. He spent time explain things as well as offering helpful advice.
Greg showed up on time and was able to diagnose the issue quickly. Very knowledgable, professional, and courteous.
Jose and Jesus were totally professional, courteous, and knowledgeable! They diagnosed the plumbing problem, and fixed it right away! They went above and beyond to give excellent service!! They were a blessing!!! This company’s rates are very reasonable, too!
Greg is a Incredible technician, he new what to do, you have a great teck.and great communicator will recommend you to all my friends..have a great day… please send me brochures (80) home associating
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
