How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%71+17.2Value 14%71+10Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORERoto-Rooter Plumbing & Water Cleanup
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 3,469 Google reviews
Report card
Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for toilet repair
Clear ✕All 144 Google reviews tagged “Toilet repair” · showing 60
Absolutely saved the day! Chad arrived on super short notice and got right to work. Chad quickly pinpointed where the leak was coming from and removed the jet spray that was causing the problem. Efficient, honest, and reliable work. I’ll definitely be using their services again!
Great technician, James Ho, snapped me out of a literal state of of depression by delivering great customer service with a professional attitude and sincere empathy for me but what it came down to, was his urgency to get our two, toilet tank assemblies and two angle wall valves replaced; service with a smile with great benefits!
Jesus with Roto-Rooter has saved us twice! My mom lives rural and us kids try to help her as best we can but we are far away. Jesus has on two occasions provided quick, professional, and courteous plumbing service to her site. Excellent communication about what is going on and with a more than fair price. You aren't…
My technician Alexis was very helpful and went above and beyond my expectations!
Ruben is THE MAN. Saved me big time and gave me a super fair price, accommodated me in every way he possibly could.
Adam was great.
Berry was outstanding! He stayed until the problem was resolved and we are so grateful for his dedication.
Jonny with Roto-Rooter Plumbing & Water Cleanup did a great job today on 8-1-2026. He was very professional and kind and he did an incredible job. He was so friendly and we appreciated that he looked happy to be working. He was very pleasant and we really appreciated that. Jonny, they are so lucky to have you on…
Larry was amazing, he walked me through every part and why my toilet wasn’t working. He even went the extra mile with me to ensure I was taken care of. And was very respectful. My only and favorite plumber!!!
Bradley was super professional and efficient. We will be recommending him to anyone who needs Roto-Rooter services. He also identified some additional problems and provided an estimate but didn't pressure us. We have already scheduled him to come back and do the additional work.
Ruben installed a toilet bidet. Excellent work and easy to work with . Glad he left his card so we ask for him again! Thanks Ruben!
We have used Grant on several occasions for different things. He is awesome. He does great work and is very knowledgeable! We will use Rotor Rooter every time!!
Adam was a consummate professional and was super helpful explained all details wonderfully. He found the issue was able to explain it and did it quickly. Very happy with the service would recommended to anyone.
Had a weird toilet clog and they came out, removed the toilet and got us back in action again in a timely and very professional manner. Technician was extremely professional and knowledgeable.
Bradley did a great job and very professional! Thank you and definitely recommend
Barry was absolutely exceptional!! His service was great, he knew what he was talking about, and he got the job done with a smile!
Easily the best plumbing service I have ever used. I will certainly recommend RR to anyone who asks. I pulled a toilet to replace a wax ring only to find absolutely no flange had been installed. As a DIY guy I did my research and found out I’d need a brass flange soldered to the lead pipe. This was out of my…
Ruben was awesome! Very knowledgeable, did a great job. Dealing with him took a lot of the sting out when it came time to settle up.
Roto Rooter came within the hour! they were in contact- Grant let us know the cost before the work was done. Fred helped us out too by explaining what the actual problem Was and giving us a quote for additional work that needed to be done and why it needed to be done. We really appreciate their quick response ! Very courteous 😄
I can not say enough good things about this service. I’m an Airbnb owner and my cleaners told me about a clogged toilet an hour before the next guest checked in. Grant showed up within the hour, excellent communication and a quick fix. He even cleaned the toilet bowl all before the check in! 100% recommend this company - and thanks again Grant!
Grant came out and was quick and efficient to unclog a toy from the toilet
Had a great experience with roto rooter and jesus our technician was fabulous. We had an emergency leak and small flood roto rooter had a technician at our house witin one hour.
Barry was professional, on time and completed the task perfectly beyond my expectations and even for pricing.
Bradley was great! Solved everything within the hour!
Great and efficient service from Grant.
Very professional with years of plumbing experience.
I called Roto Rooter and they had someone to our office within 1 hour. Grant was awesome! He repaired our toilet issue and seemed very knowledgeable. Fred also came out to put a camera through the lines, and was able to provide valuable information for what needs to be done so the problem doesn’t occur again. I…
I was standing in the middle of a messy emergency and I am so happy I called Roto Rooter. They didn’t give up till the problem was fixed. Thank you Joseph, Fred and especially Barry, who worked for hours in a small, hot bathroom.
Main water line backed up. Technician was very nice and got it fixed quickly.
Jesus and John were terrific. Cheerful, thorough, patient with my questions, and competent.
First off I need to say that Bradley was fantastic. He did everything I needed and even offered me some tips for free. However when we called in an emergency last night they didn’t have anyone available. In the morning they told us it would be from 8-10am but they weren’t able to get anyone to me till 11. Anyway the…
Barry was awesome. He explained everything and gave me some tips.
Jesus is an outstanding technician with Roto-Rooter. He was professional, friendly, and took the time to clearly explain each possible solution while thoughtfully answering all of my questions. I especially appreciated his patience and the thorough, diligent care he brought to his work. I’m very grateful for the excellent service he provided.
Only Good guys appear to be hired at Roto Rooter. Every single person has been kind, helpful and compassionate. I would recommend this business 100% to anyone. Good experience given the circumstances.
I had an easeful experience and Barry was super helpful and kind. I really appreciated being walked through the process and the transparency in pricing. I definitely will use their service again.
Great service, timely, professional and efficient.
Great job! Arrived on time, issue was resolved quickly, and he helped identify the issue that was causing the problem, and explained how to prevent the issue going forward.
Extremely expensive and provides zero coverage. Wont recommend
Grant was great.
Justin Simmons, did an outstanding job.
Grant was excellent, and super fast with our plumbing needs. We have had to use several other plumbing services before that we were not satisfied with. We will be using Roto Rooter for all plumbing needs going forward!
Justin was very kind, courteous, and knowledgeable.
Justin came to our rescue to fix a clogged toilet in our primary bathroom. We had worked on it, but needed the help of a pro. Justin quickly assessed the situation, provided an estimate and went to work. Within 10-15 mins he had solved the problem. He was awesome!
Very professional and courteous
Quick, straightforward, and friendly!
Justin was very quick to arrive and assess our situation. It was handled in a short amount of time. Thank you for the help!
Grant was very professional and nice took care of issue very quickly
Gave these guys a call today cuz of backed up pipe issues. Barry and his co-worker were very helpful and friendly, we discussed the problems and they got right to it to help us get things going. They fixed the problem and got things going for us, my mom was satisfied with their work. This the second time we have…
Technician was very courteous and knowledgeable.
Grant was quick and got our toilet working in just a few minutes! Thank you!
Very friendly and efficient service!
Barry came in clutch after hours. Without him I’d be without a toilet and possibly further issues beyond that. Thank you Barry! Amazing work above and beyond.
Great job, very helpful and friendly!
The customer service was outstanding.
I had an excellent experience with Roto-Rooter! My plumber, Barry, was incredibly professional from start to finish. He quickly diagnosed the issue with my leaking toilet and explained everything in a way that was easy to understand. His knowledge and attention to detail were clear, and he made sure the repair was…
Justin showed up promptly to address our needs, and was by far the most professional plumber I've dealt with. His work was thorough, and he meticulously kept his work zone clean and organized. He used multiple methods to confirm the repair was successful which helped give us peace of mind. Thank you Justin, it was a pleasure.
Barry was the nicest! He was friendly and the service was fast. Job well done!
Barry showed up quickly on a Saturday and did an awesome job.
We had a few problematic bidet installations from previous work, and Jesus came to the rescue. He didn’t install them originally, but he quickly diagnosed the issues, safely removed the units, and explained the entire process — including potential risks and how to prevent future problems. He also pointed out…
Exceptionally knowledgeable! Today it was supervisor John and Grant. Both could not have better. I had serious plumbing issues. Needed someone who knew how to analyze and repair!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 427 | $328–$517 |
| Plumbing | 166 | — |
| Toilet repair | 144 | $228–$585 |
| Plumbing leak detection | 92 | $205–$520 |
| Plumbing pipe repair | 91 | $327–$942 |
| Sewer cleaning | 75 | $340–$517 |
| Outdoor plumbing system repair | 70 | $278–$2.1k |
| Faucet repair | 48 | $133–$480 |
