PLUMBERS · CHICOPEE, MA
34SCORE

Roto-Rooter Plumbing & Water Cleanup

Better than 18% of plumbers · #74 of 90

4.7★2,575 Google reviews
4.77★last 12 months
3.3%1–2★ in 2 yrs (avg 2.6%)
99%complaints answered

Recent priced reviews

★ Temi · 2 weeks ago

This company scammed me, charged $5k+ for a $1500-$3000 job. Just for them to not even make sure the job was fully complete and the leak issue was fully handled. Tenants call there is still a leak and had to get a different plumbing company to come and actually fix the issue.. Lesson learned will never be using…

Paid $2,000+OverpricedPlumbing pipe repair
★ M4 · 2 months ago

The people who call and pick up the phones are rude they tend to hang up on your face with out saying good bye also tend to be unprofessional. The service tech was very nice and professional. Overall, it’s overpriced wouldn’t recommend. If you’re looking to snake your drain, it’s about $700. If they have to sneak it…

Paid $1,000–1,200Overpriced
★★★★★ Susie · 2 months ago

Bryan provided very clear information and was very patient and understanding of my worries. He was very helpful and a great asset to Roto-Rooter! And the other staff member from Roto-Rooter was very polite

Paid $400–600Toilet repair
★★★★★ Christopher · 2 months ago

Bryan was friendly and dedicated to getting the correct diagnosis, which in our old house was not immediately obvious. He worked carefully and appears to have fixed the problem. In addition, he helped get us a good price for the job.

Paid $200–400Reasonable priceDrain cleaning
★★★★★ milagrito · 2 months ago

He was excellent with his work. He was friendly , he was very polite, professional and did a great clearing up the pipes. He explained in detail what not do or put down the drain.

Paid $1–200Reasonable priceDrain cleaning
★★★★★ Carla · 2 months ago

Can’t complain—had Joel as my plumber for an emergency in my home and he was kind, quick and straightforward about pricing and even cleaning up 💩 in my drain. I appreciate him and his work and would call him again for my plumbing needs for sure.

Paid $600–800Reasonable pricePlumbing pipe repair

vs category

Blue = Roto-Rooter, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.65★ (72 reviews)2024-Q2: 4.62★ (77 reviews)2024-Q3: 4.93★ (165 reviews)2024-Q4: 4.89★ (146 reviews)2025-Q1: 4.95★ (134 reviews)2025-Q2: 4.94★ (97 reviews)2025-Q3: 4.20★ (25 reviews)2025-Q4: 4.82★ (120 reviews)2026-Q1: 4.79★ (129 reviews)2026-Q2: 4.74★ (50 reviews)2026-Q3: 4.61★ (41 reviews)2026-Q4: 4.17★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$642+34% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 8%Reasonable 58%Overpriced 16%Not sure 18%

Score factors

Satisfaction
3
Reliability
23
Craft & service
62
Value
1
Momentum
79
Track record
86
Accountability
96

Praised for

Google highlights · percentile vs peers

Quality
+602 / −12
Professionalism
+793 / −11
Responsiveness
+639 / −6
Punctuality
+501 / −15
Value
+288 / −26

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