PLUMBERS · CHICOPEE, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%3+1Reliability 15%23+3.5Craft & service 20%62+12.4Value 10%1+0.1Momentum 8%79+6.3Track record 7%86+6Accountability 5%96+4.8Experts Score= 34Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.34SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%3+1Reliability 15%23+3.5Craft & service 20%62+12.4Value 10%1+0.1Momentum 8%79+6.3Track record 7%86+6Accountability 5%96+4.8Experts Score= 34Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.34SCORERoto-Rooter Plumbing & Water Cleanup
Better than 18% of plumbers · #74 of 90
4.7★2,575 Google reviewsGoogle star rating as shown on Google Maps.
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
99%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Roto-Rooter Plumbing & Water Cleanup for garbage disposal repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.77
Usually paidThe price range customers picked most often for this job.$600–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 13 Google reviews tagged “Garbage disposal repair”
MrBlu9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experience and superior service. After searching for a technician on short notice. Root-Rooter had someone at my address on very short notice on a weekend when others could only come on Monday morning or have a hefty emergency fee. The tech Anthony was very professional, efficient and cleaned the whole area…
Paid $600–800Not sureGarbage disposal repair
Tajah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Jason Ospina was extremely helpful and kind! Will be recommending his services to anyone in need from here on out, thank you so much Jason! -a truly satisfied customer
Great priceGarbage disposal repair
dasrege2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Unclogged the pipe
Paid $600–700Reasonable priceDrain cleaningGarbage disposal repair
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Jason was excellent. Very professional, explained what he was doing and why.
Paid $500–600Not sureDrain cleaningGarbage disposal repair
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Warley was great. Got the job done in 30 minutes in and out.
Sewer cleaningPlumbingGarbage disposal repair
Rachel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They were great. Efficient, knowledgeable and kind.
Garbage disposal repairDrain cleaning
Charles7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Plumber was very helpful with disposal. He also gave me advice on keeping it up.
Garbage disposal repair
tiffany6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Damian was professional, curteous and worked quickly. He did a stellar job! A++++
Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
Lilly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★
Service was fine, however, they would not disclose their hourly or job rates and it ended up being $450 for a brief garbage disposal clog. That's just too much money, but I was over a barrel with a brand new tenant's last minute problem on Friday night. So having them come on Sat morning was great. I just won't use…
Garbage disposal repair
SexyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Garbage disposal repair+ Responsiveness+ Punctuality+ Quality
GeorgeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Garbage disposal repairDrain cleaning+ Responsiveness+ Quality+ Professionalism
ChristieLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Garbage disposal repair+ Responsiveness+ Quality+ Professionalism
MikeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Garbage disposal repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Roto-Rooter, grey = plumbers average
Rating over time
Price
$642+34% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 8%Reasonable 58%Overpriced 16%Not sure 18%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%3+1Reliability 15%23+3.5Craft & service 20%62+12.4Value 10%1+0.1Momentum 8%79+6.3Track record 7%86+6Accountability 5%96+4.8Experts Score= 34Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
3
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
23
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
62
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
1
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
79
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
86
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
96
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+602 / −12
Professionalism
+793 / −11
Responsiveness
+639 / −6
Punctuality
+501 / −15
Value
+288 / −26
